When the stakes are high, emotions run strong, and opinions differ, we all struggle to stay cool. But more often than not, we clam up for fear that speaking up will make things worse; or, we blow up because we haven’t a clue how to express ourselves honestly and respectfully.
But there’s a better way. The skills taught in our bestselling book and training course, Crucial Conversations, can teach you how to have effective dialogue in even the most crucial of circumstances.
Take the first step to improving your crucial conversations skills by learning your Style Under Stress™. This 33-question quiz reveals your natural tendencies to move toward silence (masking, avoiding, or withdrawing) or violence (controlling, labeling, or attacking).
Identify a Relationship. Before you begin, think about the relationship you want to explore with your boss, coworker, direct report, friend, or family member.
Identify a Circumstance. Next, think of a tough circumstance—one where you either stay silent or perhaps lash out with anger, a raised voice, sarcasm, etc…
Apply. With that relationship and circumstance in mind, respond to the following statements.