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  1. Crucial Conversations

    Crucial ConversationsNew York Times Bestseller

    A companion to the award-winning training course of the same title, this book will help you navigate high-stakes conversations and make it safe to talk about almost anything. More than 2 million copies have been sold worldwide.

    EdDialogue issues we used to tolerate for years have disappeared as a result of Crucial Conversations."
    – Ed H., president & CEO, STP Electric Generating Station

    Create alignment and agreement by fostering open dialogue around high-stakes topics. More

    See Case Study
  2. Crucial Accountability

    Crucial AccountabilityNew York Times Bestseller

    When coworkers make promises do you sigh in relief or start biting your nails? A companion to the training course of the same title, this book offers a step-by-step process to enhance accountability, improve performance, and ensure execution.

    JLongstanding accountability problems were surfaced and neutralized as a direct result of Crucial Accountability."
    – J. Marks, training specialist, Orkin, Inc.

    Is avoiding one-on-one accountability discussions keeping you from getting the results you need? More

    See Case Study
  3. Influencer Training

    InfluencerNew York Times Bestseller

    A companion to the award-winning training course of the same title, this book delivers a coherent and portable model for influencing the behaviors of others for good.

    MattWith Influencer we've seen dramatic results in organizational behavior change."
    – Matt V., president, Spectrum Health

    Whether you're leading a team of ten or ten thousand, learn proven strategies to execute behavior change. More

    See Case Study
  4. Change Anything Training

    Change AnythingNew York Times Bestseller

    A companion to the training course of the same title, this book helps readers recognize the personal, social, and environmental forces of influence currently working against them—and then turn them in their favor.

    ScottChange Anything has assisted greatly in my success. I’m excited about continuing to use the Six Sources of Influence to maintain my current weight and stay healthy."
    – Scott Mitchell, former NFL quarterback and contestant on The Biggest Loser

    See Case Study

Why VitalSmarts?

Rather than focus on systems, processes, or strategy, we focus on people. And more specifically, how people behave. Based on more than 30 years of ongoing research, our award-winning courses have been trained to more than 1 million people.

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Welcome to VitalSmarts.com

VitalSmarts and Poertner Consulting Group are pleased to announce a new era in their joint service.

VitalSmarts has acquired the business and will maintain the presence in your area to provide you with streamlined and enhanced customer support.

We look forward to working with you!

If you have any questions, please email VitalSmarts at support at vitalsmarts dot com.

Welcome to VitalSmarts.com

VitalSmarts and LeadershipSmarts are pleased to announce a new era in their joint service.

VitalSmarts has acquired the business and will maintain the presence in your area to provide you with streamlined and enhanced customer support.

We look forward to working with you!

If you have any questions, please email VitalSmarts at support at vitalsmarts dot com.