Follow Us

Linkedin Icon YouTube Icon Twitter Icon Instagram Icon Facebook Icon
Press enter to begin your search

Crucial Moments in Healthcare

Poor communication in healthcare is harmful at best and deadly at worst.
-Joseph Grenny

THE BIGGEST PROBLEM IN HEALTHCARE IS SILENCE

Unfortunately, drama in healthcare isn’t reserved for TV.

Our latest research, Crucial Moments in Healthcare, shows that while interpersonal drama within caregiver teams is frustrating—it’s not the real problem. The real problem in healthcare is silence.

Specifically, how well or how poorly employees can speak up and address behavior challenges predicts patient safety, quality of care, quality of patient and family experience, and staff engagement.

Download Research

VITALSMARTS KNOWS HEALTHCARE

For the past 20 years, we’ve researched the effects of silence in healthcare and uncovered some startling trends:

  • Cultures of poor communication and collaboration among health professionals result in medical errors and staff turnover. Our research shows while 84% of doctors and nurses have seen coworkers take dangerous shortcuts, fewer than 10% voice their concerns.
  • While safety tools are one part of the solution to improving patient care, they do not compensate for crucial conversations failures in the hospital. Every day, healthcare professionals make calculated decisions to not speak up—even when safety tools alert them to potential harm.

On the other hand, organizations that build cultures of dialogue among their administrators, physicians, nurses and staff experience significant reductions in medical errors, increased patient safety, higher productivity, and lower staff turnover.

Award-Winning Training

Our training solutions address the most common behavioral workplace challenges. Each training focuses on a practical skillset that empowers organizations to achieve lasting change and measurable results.

Crucial Conversations Logo

Open
Dialogue

Learn dialogue skills to foster alignment and agreement on important matters.

Crucial Accountability Logo

Universal accountability

Cultivate accountability for improved performance and engagement.

Influencer Logo

Influential
leadership

Master the Six Sources of Influence to drive sustainable behavior change.

Getting Things Done Training Logo

Individual
Productivity

Achieve stress-free productivity with Getting Things Done®

LET’S TALK

It’s time to eradicate the culture of silence in your organization. Let’s explore training solutions that will help your people speak up and save lives.