From the Road

From the Road: At the End of the Day

Steve WillisSteve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts.

From the Road

It’s 3:55 in the afternoon. And even though the participants accepted an appointment that clearly stated the session would run until 4:45, most are packing up and leaving—at least mentally. But the big problem is you’re ready to join them.

The end-of-day malaise. I think most everyone’s experienced it, but there is a wide range in how trainers respond. How you respond makes the difference in whether people pack up mentally or hang in there with you until the end of the day—the time they agreed to when they accepted the appointment in the first place.

So many trainers I see start to turn up the volume, become more animated, or otherwise “crank up the show.” Yet that’s been one of the least effective ways to approach the situation. Participants sit back and lay bets on how long until the presenter’s batteries run out.

Which brings me to this: What have you found that works to address the end-of-day malaise?

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