Introducing the New York Times business bestseller that’s transformed organizations and changed the way millions of people communicate. With more than 2 million copies sold, this book—now in its second edition—gives you the tools to prepare for high-stakes conversations, transform anger and hurt feelings into powerful dialogue, and make it safe to talk about almost anything.
The authors of Crucial Conversations didn’t set out to write a book on communication; rather, they began by researching the behaviors of top performers. They found that most of the time, top influencers were indistinguishable from their peers. But as soon as the stakes grew high, emotions ran strong, and opinions differed, top performers were significantly more effective. What the authors observed during this study and captured in this runaway bestseller is a distinct and learnable set of skills that produce immediate results.
More than 2 million people and 300 of the Fortune 500 have used the skills in Crucial Conversations to successfully navigate life’s most challenging conversations.
Now it’s your turn. Learn the simple, yet powerful, skills in this book and realize significant improvements to both your relationships the results that matter most.
In my thirty-five years in the training profession, I have never experienced content so valuable and so life-changing as what is found in Crucial Conversations.”
Terrie Monroe | Director, Organizational Development
I've read Crucial Conversations four times, and it has totally changed ME! For the first time in my life, I have the courage to talk to almost anyone about almost anything. Crucial Conversations is one of the most important books I have ever read.”
Dave Hill | NSA Juice Plus+
Introducing a special value for book readers – the following FREE resources (a $275 value) are used in the award-winning Crucial Conversations Training program. They are being offered to you at NO COST. All you have to do is fill out the form on this page.