The Standard in
Effective Communication
The Standard in
Effective Communication
Learn the Communication Skills of Top Performers
Foster Inclusion, Trust, and Mutual Respect
Build a Healthy and High-Performance Culture
Backed by thirty years of social science research, Crucial Conversations skills represent the standard in effective communication and the marker of high-performance individuals and organizations everywhere.
Improve Relationships
and Results
Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, success is largely determined by how quickly, directly, and effectively we speak up when it matters most. Download our course overview to discover how Crucial Conversations helps individuals and organizations improve relationships and results.
MAKE IT SAFE
Learn how to make even the riskiest topics safe for discussion. When people feel psychologically safe, they share meaningful input on important matters.
SURFACE ANY SUBJECT
Acquire the skills to talk to anyone about almost anything. Learn how to be persuasive, not abrasive, when stakes are high and opinions vary.
Turn Disagreement into Dialogue
Instead of clamming up or blowing up, learn how to turn disagreement into dialogue and conflict into collaboration.
EFFECTIVE INSTRUCTION, FLEXIBLE FORMAT
Crucial Conversations teaches eight powerful communication skills. Whether experienced Online, Live Online, or Live in-person, participants learn the skills through instruction, reflection, practice, and coaching.
Dialogue Pays Dividends
Continually selected as a Top Training Product, Crucial Conversations has been used by more than one million people and 300 of the Fortune 500 to improve productivity, quality, safety, performance, and more.
PRODUCTIVITY
Sprint Nextel reported a 93% improvement in meeting productivity metrics.
TEAMWORK
Employees at MaineGeneral Health were 16% more likely to speak up and resolve problems with colleagues after going through Crucial Conversations.
SAFETY
Pride International reduced safety incidents by 55% in one year.
COST
AT&T reduced billing costs by 30% and Sprint Nextel reduced customer care expenses by $20 million annually.
ENGAGEMENT
Rocky Mountain Equipment reduced turnover from 30 to 16%.
SATISFACTION
San Antonio School District saw a 50% drop in grievances that previously clogged the administrative system.
WHAT PEOPLE ARE SAYING
Are you looking for team or individual training?
Effective Communication Starts Here
Bring Crucial Conversations to your organization and learn how to handle even the most difficult conversations for better results—including how to disagree with someone in authority, how to say no without making enemies, and how to address issues of diversity and inclusion.
ONLINE
This on-demand, self-paced course offers 10–12 hours of online instruction and 60 days of access. Get 12-months of access with 5 or more participants.
LIVE ONLINE
The virtual, instructor-led course is delivered in two-hour learning blocks over five days by a VitalSmarts master trainer or internal certified trainer.
LIVE
This classroom experience can be delivered by a VitalSmarts Master Trainer or internal certified trainer, available as a one-day (7 hours) or two-day (14 hours) course.
GET STARTED
Ready to bring Crucial Conversations to your organization? Complete the form to speak with a client advisor.
GET CERTIFIED
Certification is the easiest and most cost-effective way to implement a VitalSmarts course in your organization. As a certified trainer, you can customize the training to meet your specific needs—whether you’re training a team or an entire organization.
Discover the Difference Dialogue Makes
A crucial conversation is a discussion between two or more people where the stakes are high, opinions differ, and emotions run strong. Most of us encounter crucial conversations almost daily, yet few handle them well. Enroll today and learn how to confidently handle any crucial conversation for improved relationships and results.
LEARN ONLINE
ON-DEMAND
- Enroll today in our on-demand course and get immediate access to all course materials.
- 10–12 hours of online instruction. Start any time and learn at your own pace over 60 days.
- $250/person.
LEARN ONLINE WITH
A MASTER TRAINER
- The Live Online course combines the convenience of online training and live instruction with a VitalSmarts expert facilitator. The course is taught in two-hour learning blocks over five days.
- $1595/person.
TRUSTED BY THE WORLD’S TOP COMPANIES
READ THE Bestseller
Get your copy of the New York Times bestseller and business classic that has revolutionized personal and business interpersonal skills for millions of people worldwide.