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"Giving our new leaders the skills to effectively and comfortably handle crucial conversations has a tremendous positive impact on their ability to create relationships of trust."

- Mitch Anderson, HomeAdvisor

Tools for Talking When Stakes Are High

Crucial Conversations Training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong.

IMPROVE DIALOGUE & ENGAGEMENT

Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.

CREATE BEHAVIOR CHANGE

These skills turn in to behaviors that improve decision making, commitment to action, productivity, and relationships.

BUILD HIGH-PERFORMANCE & CULTURE

Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.

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Effective Communication Starts Here

Continually selected as a Top Training Product for its ability to produce results, Crucial Conversations Training has been used by more than one million people and 300 of the Fortune 500 companies to improve productivity, quality of work, relationships, and overall performance.

Read Success Stories

Productivity & Quality

Sprint Nextel saw a 93% improvement in productivity and a 10 to 15% improvement in quality, time, and cost.

Relationships

Franklin Pierce College reduced passive-aggressive behavior by 14% and increased trust levels by 15%.

Performance

STP Nuclear Power Plant went from total shut-down to generating the most electricity in the nation among two-unit plants.

Preview Crucial Conversations

Attend a virtual or in-person Executive Briefing, a two-hour preview of the course, to evaluate Crucial Conversations for your organization. See how these dialogue skills can help you turn your people into top performers.

Attend an Executive Briefing

Training Your Way

Crucial Conversations is available in several delivery formats to address the diverse needs of your organization.

LIVE

LIVE

Live Classroom


Bring in a VitalSmarts Master Trainer or certify an internal trainer to teach Crucial Conversations skills in person to your employees.

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LIVE ONLINE

LIVE ONLINE

Virtual Instructor-led


Join a VitalSmarts Master Trainer in our facilitated virtual training classroom and learn Crucial Conversations from the comfort of your home or office.

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online

ONLINE

Asynchronous


Learn dialogue skills online with our fully on-demand course. All you need is an Internet connection and a smart phone, tablet, or computer.

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Crucial Conversations Book Cover

The New York Times Bestseller

Crucial Conversations is the business bestseller that has transformed and changed the way millions communicate.

3,000,000 Copies Sold

 

#5 New York Times Business Bestseller
#6 Business Week Bestseller
#6 Wall Street Journal Bestseller
Buy The Book

"Crucial Conversations Training teaches practical skills to handle conflict and demonstrates how to engage in meaningful dialogue to bring about better results."

- Karl Smart, Business Communication Professor, Central Michigan University

"The principals taught in Crucial Conversations are truly life changing. They are applicable at any level of an organization and have fundamentally changed our culture for the better…"

- Alex Andrews, Rocky Mountain Equipment

Talking Training Options

Ready to talk about Crucial Conversations Training? We are excited to offer three delivery modalities: live classroom, live online, online, or choose a blended solution specific to your organizational needs.