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Speak Persuasively,
Not Abrasively

Crucial Conversations Training Logo

Skills for
Speaking Up

Crucial Conversations Training Logo

We offer Live Online (virtual, instructor-led) and On Demand Courses. Learn more.

"Giving our new leaders the skills to effectively and comfortably handle crucial conversations has a tremendous positive impact on their ability to create relationships of trust."

- Mitch Anderson, HomeAdvisor

Tools for Talking When Stakes Are High

Crucial Conversations Training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong.


Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.


These skills turn in to behaviors that improve decision making, commitment to action, productivity, and relationships.


Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.

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Effective Communication Starts Here

Continually selected as a Top Training Product for its ability to produce results, Crucial Conversations Training has been used by more than one million people and 300 of the Fortune 500 companies to improve productivity, quality of work, relationships, and overall performance.

Productivity & Quality

Sprint Nextel saw a 93% improvement in productivity and a 10 to 15% improvement in quality, time, and cost.


Franklin Pierce College reduced passive-aggressive behavior by 14% and increased trust levels by 15%.


STP Nuclear Power Plant went from total shut-down to generating the most electricity in the nation among two-unit plants.

Training Your Way

Crucial Conversations is available in several delivery formats to address the diverse needs of your organization.



Live Classroom

Bring in a VitalSmarts Master Trainer or certify an internal trainer to teach Crucial Conversations skills in person to your employees.



Virtual Instructor-led

Join a VitalSmarts Master Trainer in our facilitated virtual training classroom and learn Crucial Conversations from the comfort of your home or office.

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Learn dialogue skills online with our fully on-demand course. All you need is an Internet connection and a smart phone, tablet, or computer.

Crucial Conversations Online is available twenty-four hours a day, seven days a week.

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Attend Crucial Conversations Training to earn continuing education credits

We offer continuing education as a service to our clients. Crucial Conversations is accredited by the following organizations:

IACET Continuing Education Seal
IACET – 1.5 CEUs

Focused Format – .7 CEUs

SHRM Certified Continuing Education Seal
SHRM – 14 CHs

Focused Format – 7 CHs

HRCI Continuing Education Seal
HRCI – 14 CHs

Focused Format – 7 CHs

BRN Continuing Education Seal
BRN – 14.8 CHs

Focused Format – 7 CHs

AACN Certified Continuing Education Seal
AACN – 15 CHs

Watch as Scott uses a skill we teach in training to state his concerns. If you like what you see, Crucial Conversations can help.

Talking Training Options

Ready to talk about Crucial Conversations Training? We are excited to offer three delivery modalities: live classroom, live online, on-demand, or choose a blended solution specific to your organizational needs.

Crucial Conversations Book Cover

The New York Times Bestseller

Crucial Conversations is the business bestseller that has transformed and changed the way millions communicate.

4,000,000 Copies Sold


#5 New York Times Business Bestseller
#6 Business Week Bestseller
#6 Wall Street Journal Bestseller
Buy The Book