WE NEED TO TALK

If you feel stuck—in a relationship, in your career, at home—chances are a crucial conversation is keeping you there. This New York Times bestseller will help you handle crucial conversations—conversations that occur when the stakes are high, emotions run strong, and opinions vary.

Do Any of These Situations Sound Familiar?

• When setting goals, your boss gives unreasonable targets but no one dares question him. Later, when the team falls short of the plan, everyone says, “I knew we’d never make it.”
• Your teenage daughter violates her curfew—again. When you reprimand her, she lashes out that you’re too strict and overbearing. You simply wanted to communicate a concern for her safety but now your relationship is damaged.
• Your boss rarely acknowledges your comments, doesn’t return your phone calls, and fails to relay vital information. But surfacing the issue would just make you look even more pathetic.

With Crucial Conversations Skills, You'll Be Able To...

• Prepare for high-stakes situations with a proven technique
• Transform anger and hurt feelings into powerful dialogue
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Improve nearly every professional and personal relationship
• Yield major professional improvements in areas like productivity, quality, safety, diversity, and change management