Crucial Conversations Second Edition

The authors of Crucial Conversations didn't set out to write a book on communication; rather, they began by researching the behaviors of top performers. They found that most of the time, top influencers were indistinguishable from their peers. But as soon as the stakes grew high, emotions ran strong and opinions differed, top performers were significantly more effective than everyone else. What the authors observed during this study and captured in their blockbuster hit, Crucial Conversations, is a distinct and definable set of skills that produce professional and personal results.

Over the past 10 years, more than 2 million people and 300 of the Fortune 500 have used the skills in Crucial Conversations to successfully navigate life's most difficult moments. And the most influential gurus and leaders of our time consider Crucial Conversations a staple of effective management:

• Author and management guru, Tom Peters, listed Crucial Conversations as one of three "must reads for change agents"
• #1 New York Times bestselling author, Stephen R. Covey, calls the work a "breakthrough book"

Now, 10 years later, the authors have written a second edition. Join the millions worldwide who use the skills in Crucial Conversations to realize significant professional and personal results while improving the relationships that matter most.

What's New in the Second Edition?

• Preface by the authors
• Foreword by Stephen R. Covey
• Updated statistics, facts and figures
• Research conducted by VitalSmarts and others
• Skill applications from Crucial Conversations® Training
• Corporate case studies of Crucial Conversations in action
• Reader's life-changing Crucial Conversations stories
• Links to new videos and other online resources
• Afterword by the authors summarizing important lessons learned in the past 10 years

What Readers are Saying

"In my thirty-five years in the training profession, I have never experienced content so valuable and so life-changing as what is found in Crucial Conversations."
Terrie Monroe
Director, Organizational Development, Children's Health System

"I've read Crucial Conversations four times, and it has totally changed ME! For the first time in my life, I have the courage to talk to almost anyone about almost anything. Crucial Conversations is one of the most important books I have ever read."
Dave Hill
Entrepreneur, NSA Juice Plus+