A companion to the award-winning training course of the same title, this book will help you navigate high-stakes conversations and make it safe to talk about almost anything. More than 2 million copies have been sold worldwide.
Dialogue issues we used to tolerate for years have disappeared as a result of Crucial Conversations." – Ed H., president & CEO, STP Electric Generating Station
Create alignment and agreement by fostering open dialogue around high-stakes topics. More
When coworkers make promises do you sigh in relief or start biting your nails? A companion to the training course of the same title, this book offers a step-by-step process to enhance accountability, improve performance, and ensure execution.
Longstanding accountability problems were surfaced and neutralized as a direct result of Crucial Confrontations." – J. Marks, training specialist, Orkin, Inc.
Is avoiding one-on-one accountability discussions keeping you from getting the results you need? More
A companion to the training course of the same title, this book helps readers recognize the personal, social, and environmental forces of influence currently working against them—and then turn them in their favor.
Change Anything is the solution for any type of individual behavior change. It dramatically improves results." – George O., extension educator, Purdue University
Successfully solve any individual behavior challenge – at work or at home. More
Rather than focus on systems, processes, or strategy, we focus on people. And more specifically, how people behave. Based on more than 30 years of ongoing research, our award-winning training solutions have been taught to more than 2 million people.