Crucial Conversations: Tools for Talking When Stakes are High


Crucial Conversations Book

Introducing the New York Times business bestseller that’s transformed organizations and changed the way millions of people communicate. With more than 2 million copies sold, this book—now in its second edition—gives you the tools to prepare for high-stakes conversations, transform anger and hurt feelings into powerful dialogue, and make it safe to talk about almost anything.

Get unstuck with best practice skills for high-stakes interactions.

The authors of Crucial Conversations didn’t set out to write a book on communication; rather, they began by researching the behaviors of top performers. They found that most of the time, top influencers were indistinguishable from their peers. But as soon as the stakes grew high, emotions ran strong, and opinions differed, top performers were significantly more effective. What the authors observed during this study and captured in this runaway bestseller is a distinct and learnable set of skills that produce immediate results.

More than 2 million people and 300 of the Fortune 500 have used the skills in Crucial Conversations to successfully navigate life’s most challenging conversations.

Now it’s your turn. Learn the simple, yet powerful, skills in this book and realize significant improvements to both your relationships the results that matter most.

Terrie Monroe

In my thirty-five years in the training profession, I have never experienced content so valuable and so life-changing as what is found in Crucial Conversations.”

Terrie Monroe | Director, Organizational Development

Dave Hill

I've read Crucial Conversations four times, and it has totally changed ME! For the first time in my life, I have the courage to talk to almost anyone about almost anything. Crucial Conversations is one of the most important books I have ever read.”

Dave Hill | NSA Juice Plus+

Unlock Your Free Crucial Conversations Resources

Introducing a special value for book readers – the following FREE resources (a $275 value) are used in the award-winning Crucial Conversations Training program. They are being offered to you at NO COST. All you have to do is fill out the form on this page.

  • Access to the Video Vault
  • Watch the on-demand webinar
  • Authors’ Discussion Questions
  • Cue Yourself with the Crucial Conversations Model
  • Assess your own “Style Under Stress” Online
  • Listen to Audio Lessons from the Authors
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Access the VitalSmarts Video Vault

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Watch examples and see real-life case studies using the skills taught in the book. These videos will help you take your conversations to the next level. Don’t forget your popcorn!

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Go Beyond the Book – Get Trained!

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During this free 45-minute introduction to Crucial Conversations Training, you’ll learn skills for talking when stakes are high, opinions vary, and emotions run strong.

Watch webinar

Authors' Discussion Questions

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Use these relevant discussion questions to guide your next book club or reading group. You'll strengthen your skills by learning with others.

Download questions

Cue Yourself with the Crucial Conversations Model

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Now that you've read the book, one of the greatest challenges you'll face is simply remembering to use your skills. Download this visual reminder of your newly learned crucial conversations skills and hang it up near your desk.

Get model

Practice your New Skills with Role Plays

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If you’d like to sharpen your crucial conversations skills with a bit more practice, grab a friend and download these role-play exercises. You’ll get better at exploring others’ paths, using contrasting to build safety, and employing STATE skills for effectively sharing your views.

Download role plays

Assess your own “Style Under Stress” Online

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Get access to our popular self-assessments to determine your strengths and weaknesses in applying crucial skills. Also get helpful advice on how to get better.

Take assessment

Listen to Audio Lessons from the Authors

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Get access to exclusive bonus material from the authors in our popular Crucial Conversations Audio Companion. Hear them share entertaining stories and insights.

Download audio


Welcome to VitalSmarts.com

VitalSmarts and Vital Skills International of Michigan are pleased to announce a new era in their joint service to the Michigan market. As of February 28, VitalSmarts has acquired the Vital Skills business and will maintain the presence of a Michigan-based office to provide you with streamlined and enhanced customer support.

We look forward to working with you!
If you have any questions, please email Josh Boyd at jboyd at vitalsmarts dot com.