Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Crucial Accountability Book

*Revised Second Edition of Crucial Confrontations

When coworkers make promises do you sigh in relief or do you start biting your nails? Do you make plans, set goals, give assignments, and hope that maybe people will deliver?

If you live in a “culture of maybe” where predictability, consistency, and integrity drop while your blood pressure rises, it’s time to undergo rapid change and experience real results.

Never walk away from another touchy, controversial, or complex accountability issue again.

Whether it’s a broken promise, violated expectation, or just plain bad behavior, those who can hold others accountable help their organization thrive. Improve your performance by 20-50 percent with the step-by-step process outlined in this New York Times bestselling business book.

With crucial accountability skills you’ll be able to deal with violated expectations early, discuss disappointments without encountering defensiveness, and solve accountability problems without damaging the relationship.

Find out why thousands of organizations have made crucial accountability skills a requirement for all employees.

Soledad O'Brien

When a conversation turns into a confrontation, there's a proven way to win. This book offers brilliant strategies for those difficult discussions at home and in the workplace.”

Soledad O'Brien | Co-host of CNN's Morning Edition

Mike Murray

This book is the real deal—it has immediate practicality. The authors spent over 10,000 hours observing individuals who were the best at engaging in difficult accountability conversations where everyone wins and relationships are strengthened. Read it, underline it, learn from it. It’s a gem.”

Mike Murray | Microsoft

Unlock Your Free Crucial Accountability Resources

Introducing a special value for book readers – the following FREE resources (a $275 value) are used in the award-winning Crucial Accountability course. They are being offered to you at NO COST. All you have to do is fill out the form on this page.

  • Access to the Video Vault
  • Watch the On-demand Webinar
  • Authors’ Discussion Questions
  • Cue Yourself with the Crucial Accountability Model
  • Access the “Where Do You Stand” Online Assessment
  • Listen to Audio Lessons from the Authors
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Access the VitalSmarts Video Vault

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Watch examples and see real-life case studies using the skills taught in the book. These videos will help you take your skills to the next level. Don’t forget your popcorn!

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Go Beyond the Book – Get Trained!

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During this free 45-minute introduction to the Crucial Accountability course, you’ll learn how to enhance accountability, improve performance, and ensure execution.

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Authors' Discussion Questions

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Use these relevant discussion questions to guide your next book club or reading group. You'll strengthen your skills by learning with others.

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Assess your own “What Would You Do?” assessment online

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Get access to our popular self-assessments to determine your strengths and weaknesses in applying crucial skills. Also get helpful advice on how to get better.

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Listen to Audio Lessons from the Authors

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Get access to exclusive bonus material from the authors in our popular Crucial Accountability Audio Companion. Hear them share entertaining stories and insights.

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Welcome to

VitalSmarts and Vital Skills International of Michigan are pleased to announce a new era in their joint service to the Michigan market. As of February 28, VitalSmarts has acquired the Vital Skills business and will maintain the presence of a Michigan-based office to provide you with streamlined and enhanced customer support.

We look forward to working with you!
If you have any questions, please email Josh Boyd at jboyd at vitalsmarts dot com.