Follow Us

Linkedin Icon YouTube Icon Twitter Icon Instagram Icon Facebook Icon

Financial Breakup

[vc_row][vc_column width="2/3"][vc_column_text] Financial Breakup The Four Crucial Conversations that Drive Customers Away[/vc_column_text][vc_empty_space height="20px"][vc_column_text] In a study of 5,300 customers and 700 employees of financial services providers, VitalSmarts found four crucial conversations that drive customers away. And yet, these four crucial conversations are just the tip of the iceberg. By...

Silence Fails

[vc_row][vc_column width="2/3"][vc_column_text] Silence Fails [/vc_column_text][vc_empty_space height="20px"][vc_column_text] Senior leaders often bet their success on the flawless execution of business strategies and cross-functional initiatives. But these bets rarely pay off. Failure rates of major projects run up to 91%. VitalSmarts and The Concours Group partnered to identify what is missing in...

Silent Treatment

[vc_row][vc_column width="2/3"][vc_column_text] Silent Treatment Study [/vc_column_text][vc_empty_space height="20px"][vc_column_text] Research and regulatory bodies have long confirmed that poor communication in healthcare is harmful at best and deadly at worst. The healthcare community has turned to safety tools and checklists to reduce unintentional slips and errors. And yet, a new study called...

Silence Kills

[vc_row][vc_column width="2/3"][vc_column_text] Silence Kills [/vc_column_text][vc_empty_space height="20px"][vc_column_text] In the 2005 study, Silence Kills: The Seven Crucial Conversations for Healthcare, VitalSmarts and the American Association of Critical-Care Nurses uncovered the conversations that are particularly difficult and yet particularly crucial for healthcare professionals to master. Key findings include: 84 percent of...

What To Expect

[vc_row][vc_column width="1/6"][/vc_column][vc_column width="2/3"][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ2aWRlby1jb250YWluZXIlMjIlM0UlM0NpZnJhbWUlMjB3aWR0aCUzRCUyMjg1MyUyMiUyMGhlaWdodCUzRCUyMjQ4MCUyMiUyMHNyYyUzRCUyMmh0dHBzJTNBJTJGJTJGd3d3LnlvdXR1YmUtbm9jb29raWUuY29tJTJGZW1iZWQlMkZ6M045NHpIaVNYVSUzRnJlbCUzRDAlMjZhbXAlM0JhdXRvcGxheSUzRDElMjZhbXAlM0JzaG93aW5mbyUzRDAlMjIlMjBmcmFtZWJvcmRlciUzRCUyMjAlMjIlMjBhbGxvd2Z1bGxzY3JlZW4lM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZkaXYlM0U=[/vc_raw_html][vc_empty_space height="80px"][/vc_column][vc_column width="1/6"][/vc_column][/vc_row]...