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Crucial Conversations Book


The New York Times business bestseller that has transformed organizations and changed the way millions of people communicate. With more than 4 million copies sold, this book—now in its second edition—gives you the tools to prepare for high-stakes conversations, transform anger and hurt feelings into powerful dialogue, and make it safe to talk about almost anything. Get unstuck with best practice skills for high-stakes interactions.


Introducing a special value for book readers – the following FREE resources (a $275 value) are used in the award-winning Crucial Conversations Training program. They are being offered to you at NO COST. All you have to do is fill out the form on this page.

  • Access to the Video Vault
  • Watch the on-demand webinar
  • Authors’ Discussion Questions
  • Cue Yourself with the Crucial Conversations Model
  • Assess your own “Style Under Stress” Online
  • Listen to Audio Lessons from the Authors
Crucial Conversations Book Cover