Please join us for a product preview for your area on August 4 - LEARN MORE

Follow Us

Linkedin Icon YouTube Icon Twitter Icon Instagram Icon Facebook Icon

Watch as Scott uses a skill we teach in training to state his concerns. If you like what you see, Crucial Conversations Training can help.

Did you know we offer training?

Before you get the book resources . . .

Are you ready to take the next step? Refine and practice your skills in our award-winning training course.

We offer three delivery modalities: live classroom, live online, online, or you can choose a blended solution specific to your needs.

Learn More

Crucial Conversations Book


The New York Times business bestseller that has transformed organizations and changed the way millions of people communicate. With more than 4 million copies sold, this book—now in its second edition—gives you the tools to prepare for high-stakes conversations, transform anger and hurt feelings into powerful dialogue, and make it safe to talk about almost anything. Get unstuck with best practice skills for high-stakes interactions.


Introducing a special value for book readers—the following resources (a $275 value) are used in the award-winning Crucial Conversations Training program. They are being offered to you at NO COST. All you have to do is fill out the form on this page.

  • Access to VitalSmarts videos
  • Discussion questions from the authors
  • Download the Crucial Conversations Model
  • Assess your “Style Under Stress”
  • Listen to audio lessons from the authors
Crucial Conversations Book Cover