How do you influence behavior in a corporation or community? What about changing your own behavior? How do organizations rife with undiscussables ever get anything done? VitalSmarts library of four New York Times bestselling books teach the high-leverage skills and researched best practices that separate the best from the rest.
Introducing the New York Times business bestseller that’s transformed organizations and changed the way millions of people communicate. With more than 2 million copies sold, this book gives you the tools to prepare for high-stakes conversations, transform anger and hurt feelings into powerful dialogue, and make it safe to talk about almost anything.
In this revised second edition of Crucial Confrontations, you’ll learn how to successfully hold anyone accountable. Whether it’s a broken promise, violated expectation, or just plain bad behavior, addressing these issues will improve performance by 20-50 percent.
Despite our best attempts, few of us know how to influence human behavior. This bestselling leadership book combines the skills used by hundreds of successful change agents with five decades of social science research to deliver a proven model for changing entrenched behaviors across teams and entire organizations.
If you’re like most of us, you’ve tried to change one or more areas of your life and failed. In this New York Times business bestseller, you’ll be introduced to the six sources of influence that affect your daily decisions, as well as fascinating real-world examples that will empower you to reexamine the way you go about your business and your life.