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Crucial Conversations®


What you get from Crucial Conversations Training

Why Crucial Conversations Training?

Experience Training

What’s the training like?

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How do I measure impact?

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What’s the Virtual Classroom?

Tools for Talking When Stakes are High.

Crucial Conversations is a course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

Traditional Classroom

Crucial Conversations is available as a 2-day classroom course taught in-person by one of our Master Trainers.

Virtual Classroom

Crucial Conversations is available online via live, synchronous learning taught in five to seven two-hour sessions by our team of Master Trainers.

2004 HRE AwardSelected as a Top Training Product of the Year for its ability to deliver results.

Top Training Product | Human Resource Executive

EdDialogue issues we used to tolerate for years have disappeared as a result of Crucial Conversations.”

Ed H. | CEO STP Electric Generating Station

Want More Information?


Welcome to VitalSmarts.com

VitalSmarts and Poertner Consulting Group are pleased to announce a new era in their joint service.

VitalSmarts has acquired the business and will maintain the presence in your area to provide you with streamlined and enhanced customer support.

We look forward to working with you!

If you have any questions, please email VitalSmarts at support at vitalsmarts dot com.

Welcome to VitalSmarts.com

VitalSmarts and LeadershipSmarts are pleased to announce a new era in their joint service.

VitalSmarts has acquired the business and will maintain the presence in your area to provide you with streamlined and enhanced customer support.

We look forward to working with you!

If you have any questions, please email VitalSmarts at support at vitalsmarts dot com.