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In The News

Logo for Great Storytelling Connects Employees to Their Work Great Storytelling Connects Employees to Their Work

Joseph Grenny says that in every organization he's ever studied where there was a strong sense of moral motivation, the leaders were always storytellers. They understood and acted on their responsibility to overcome the inevitable alienation of routine organizational life by connecting employees with those...

5 Productivity Practices to Help You Stress Less and Do More

According to a study by leadership training company VitalSmarts, 83 percent of managers and 77 percent of employees are less stressed when they exhibit the productivity habits and traits of top performers. These include organization, time management skills, attention to detail, making to-do lists, keeping...

Logo for How to handle high-stakes conversations How to handle high-stakes conversations

VitalSmarts surveyed 1,025 managers and employees about a time when they had a concern at work but failed to voice it. From hundreds of stories emerged five categories of people who go silent rather than communicate concerns....

Logo for 6 Surefire Signs Your Workplace Is Toxic 6 Surefire Signs Your Workplace Is Toxic

Aggressive employees can undermine safety and lower productivity, because they make the people around them go into fight-or-flight mode. According to a VitalSmarts survey, "Eighty percent of bullies in the workplace affect five or more people."...

Logo for 4 Ways To Foster Happiness In The Workplace 4 Ways To Foster Happiness In The Workplace

Joseph Grenny says one way to foster happiness in the workplace is to encourage conflict resolution. Encourage face-to-face communication, in a safe environment, where the employees can discuss and work out conflicts. Then be sure to follow up, asking how the meeting went. That follow-through will...

Logo for How to React to Biased Comments at Work How to React to Biased Comments at Work

Joseph Grenny, David Maxfield, and Judith Honesty discuss the results of VitalSmarts research on unconscious bias in the workplace. They share tips for confronting discrimination to reduce the harmful effects of bias....

Logo for What to Do About Mediocrity on Your Team What to Do About Mediocrity on Your Team

Joseph Grenny says individual performance problems are far easier to address if you’ve done the work of establishing a norm of excellence. He shares four simple but important practices that if implemented can rapidly and profoundly shift a group’s expectations in a way that leads...

Logo for Study on Bias Reveals Several Types of Discrimination Study on Bias Reveals Several Types of Discrimination

VitalSmarts latest research on workplace bias identified several ways in which people discriminate against others. Whether the discrimination was subtle or overt, those who experienced it heard these messages: "Don't be yourself." "You're not considered credible." "Just kidding." "Anything goes after hours.""You're unwelcome." "Gotcha."...

Logo for When You Use the Word Victim… When You Use the Word Victim…

VitalSmarts, the leadership training company asked 500 victims of discrimination to share workplace experiences that made them feel excluded, unwelcome, discounted, etc. based on their race, gender, age and a host of other diversity-related criteria. They found workplace bias to be pervasive, permanent and unmanageable for...

Logo for 4 bad habits that can destroy your career 4 bad habits that can destroy your career

"Poor habits over time can absolutely derail a person's career," says David Maxfield, vice president of research at corporate training company VitalSmarts. "And most often they are not aware of what they're doing." Maxfield shares 4 career-limiting habits and how to overcome them....

Logo for How To Quit Your Job In A Classy Way How To Quit Your Job In A Classy Way

Many employers require a formal letter of resignation, but it's worth viewing this as an opportunity rather than a burden. "Don't use your letter to point to negatives, to settle gripes, or to say 'I told you so,'" said David Maxfield, vice president of research...

Logo for A 3-Step Plan for Turning Weaknesses into Strengths A 3-Step Plan for Turning Weaknesses into Strengths

Joseph Grenny writes that you can change your own career-limiting habit if you identify your own crucial moments, seek out brief and intentional opportunities for deliberate practice, and build skills in addressing emotional barriers to your progress. Don’t let fear or inertia hold you back....

Logo for The do’s and don’ts of talking politics at work The do’s and don’ts of talking politics at work

According to a recent study by VitalSmarts, nine out of 10 U.S. voters said the 2016 election was more polarizing and volatile than ever before. So, how do you cover what will inevitably be a topic of discussion, without starting a bitter debate with coworkers? Read the...

Logo for When Employees Are Afraid to Speak Up, Organizations Suffer When Employees Are Afraid to Speak Up, Organizations Suffer

A new study lead by VitalSmarts Cochairman and Cofounder Joseph Grenny and Vice President of Research David Maxfield found that a scant 1 percent of employees feel “extremely confident” when it comes to voicing their concerns in the workplace at critical moments. Furthermore, a third of employees...

Logo for The rise of the feedback culture The rise of the feedback culture

Joseph Grenny says that, in his experience, a company's overall "health" is often linked to the "average lag time between identifying and discussing problems." The longer managers wait to address problems in the workplace, the greater the negative impact on things like engagement, employee satisfaction and productivity....

Logo for How to Bridge the Leadership Perception Divide How to Bridge the Leadership Perception Divide

A VitalSmarts survey uncovered a huge gap between how management and employees view the company's leadership style and culture. Even worse, this gap markedly influences productivity and turnover. When employees thought leaders valued obedience, deference to authority, predictability and competition with peers, they were 32 percent...

Logo for 7 Things That Will Destroy Your Career 7 Things That Will Destroy Your Career

A recent survey by VitalSmarts found that 83% of people had seen someone make a blunder that had catastrophic results for their career, reputation, or business, and 69% admitted that they themselves had done something that had damaged their careers....

Logo for Five Ways to Prevent A Holiday Spending Nightmare Five Ways to Prevent A Holiday Spending Nightmare

According to a study by Joseph Grenny and David Maxfield, 8 out of 10 people either overspend or have a spouse or partner who overspends during the holiday season, and nearly 56% say it is difficult to discuss holiday spending with their spouse or partner...

Logo for Holiday secret: 8 of 10 couples have an overspender Holiday secret: 8 of 10 couples have an overspender

Is Black Friday breaking your budget? Turns out you're not alone. VitalSmarts research shows 8 out of 10 couples overspend during the holidays, but most never address their squandering partner. Joseph Grenny and David Maxfield share tips for holding this crucial conversation....

Logo for Don’t Apologise Just To Be Forgiven Don’t Apologise Just To Be Forgiven

Joseph Grenny explains, "the best apology is a glimpse into your own accountability." When you're truly sorry for something, you take a sincere look into your own feelings and actions to express your remorse....

Logo for How to keep it cordial when talking politics with friends How to keep it cordial when talking politics with friends

Joseph Grenny talks with Glen Mills about how to discuss politics with friends and family cordially and respectfully. They share results of their latest study that reveal it's not whether you disagree with others' opinions that determines the success of your relationship, but how you...

Logo for Facebook Gets Ugly: Politics Brings Out the Troll In Us Facebook Gets Ugly: Politics Brings Out the Troll In Us

Research by Joseph Grenny, co-author of Crucial Conversations, shows 81% said “difficult or emotionally charged” conversations they have held over social media remained unresolved. Two out of five blocked, unsubscribed to, or defriended someone over arguments that took place via social media....

Logo for What a Real Apology Requires What a Real Apology Requires

Joseph Grenny shares the best practices of issuing a genuine apology. He says, "The purpose of an apology is not to restore trust, but to confirm to others that we deserve it."...

Logo for Why Teamwork Matters at Every Level Why Teamwork Matters at Every Level

The July 2016 Corporate Culture Chasm survey from VitalSmarts found a disparity between how employers and employees perceive competition. While leaders say they value teamwork in the workplace, employees say they believe employers really want to see staff compete with one another....

Logo for How to Defuse Trump-Style “Locker Room” Talk at the Office How to Defuse Trump-Style “Locker Room” Talk at the Office

When confronting inappropriate comments, sooner is always better says Joseph Grenny, cofounder of VitalSmart and co-author of the book Crucial Conversations. “Don’t bite your tongue, even for a second. When inappropriate remarks border on any kind of verbal harassment, witnesses must speak up and confront the...

Logo for Should You Talk About Politics at Work? Should You Talk About Politics at Work?

Joseph Grenny says learning how to talk about politics in a productive manner can help you “manage other difficult conversations at work,” including peer performance reviews or disagreements over strategy and policy....

Logo for How to Make Feedback Feel Normal How to Make Feedback Feel Normal

Joseph Grenny says the primary reason people struggle with giving and receiving feedback is not a lack of proficiency but of frequency. He shares the success of implementing feedback at The Other Side Academy and tips leaders can use to create a similar environment in their...

Logo for What did you say? What did you say?

Some 31% of respondents to a recent study by VitalSmarts executives Joseph Grenny and David Maxfield said making a catastrophic comment cost them a pay increase, a promotion, or their job....

Logo for Don’t let stress and a crazy pace kill your culture Don’t let stress and a crazy pace kill your culture

A 2016 study from VitalSmarts, a leadership training company, interviewed 827 tech employees, to look at how culture affects performance in tech companies. The study identified some key ideas around culture and how it can positively or negatively affect the overall performance of the company. Based on...

Logo for How to Talk About the Orlando Shootings at Work How to Talk About the Orlando Shootings at Work

How can you discuss your feelings about violence like the Orlando mass shootings without upsetting coworkers? David Maxfield, vice president of research at VitalSmarts, says, “ask yourself what the purpose of having this conversation is. If you want to express sadness for the victims or support,...

Logo for Tips to Keep Employee Silence from Driving Away Customers Tips to Keep Employee Silence from Driving Away Customers

Joseph Grenny writes that a recent study by VitalSmarts found that silence is killing customer service. We asked subjects how often they witness a fellow employee underserving, or even abusing, a customer. Then we asked: What happens next? Does someone in your organization speak up and address...

Logo for 7 Ways to Stop a Meeting from Dragging On 7 Ways to Stop a Meeting from Dragging On

Joseph Grenny shared seven of his favorite interventions for stopping a meandering meeting. These tips are tactful things anyone can do to not only take responsibility for my own investment of time, but to become a healthy voice for the silent majority....

Logo for 5 Career-Crushing Things Employees Say 5 Career-Crushing Things Employees Say

VitalSmarts has come up with a list of what we'll describe as "five career-crushing ways to express yourself," and we've adapted that survey-supported list here. The conversations and exchanges that require some degree of caution include: offering feedback to a co-worker; discussing race, politics, religion...

Logo for Can You Recover from a Major Gaffe at Work? Can You Recover from a Major Gaffe at Work?

VitalSmarts recently surveyed 775 U.S. employees and found that 69% admitted they had said something at work that they later had cause to wish they hadn’t. Of those, VitalSmarts reports, 27% said inserting foot in mouth had “undercut or destroyed a working relationship,” and almost one in...

Logo for Curious Things That Will Kill Your Career Curious Things That Will Kill Your Career

A recent survey by VitalSmarts found that 83% of people had seen someone make a blunder that had catastrophic results for their career, reputation, or business, and 69% admitted that they themselves had done something that had damaged their careers....

Logo for 5 ways to minimize distractions at work 5 ways to minimize distractions at work

Research continually tells us multitasking decreases productivity rather than increasing it. By dividing your focus, you’re increasing your stress levels and decreasing your performance abilities, write Joseph Grenny for Harvard Business Review. Grenny shares five ways you can minimize your workplace distractions....

Logo for Why Keeping Quiet May Sabotage Your Relationship Why Keeping Quiet May Sabotage Your Relationship

A lot of couples might keep it to themselves when they're mad at each other because they're scared of starting potentially relationship-threatening arguments. But a new study by VitalSmarts has found that avoiding these conversations is actually more likely to do a relationship in....

Logo for How arguing can be good for your marriage How arguing can be good for your marriage

Arguing may not be such a bad thing. In fact, a new survey by VitalSmarts that found finds couples who engage in healthy conflict are 10 times more likely to have a happy relationship than those who ignore difficult conversations....

Logo for Trick Yourself into Breaking a Bad Habit Trick Yourself into Breaking a Bad Habit

Joseph Grenny writes that most of us are blind to the many forces that shape our choices. We overestimate the degree to which we are the product of conscious choice and grossly underestimate the power of situational and social forces. It’s time we learned to...

Logo for New Year’s Resolutions: Why We Do What We Do New Year’s Resolutions: Why We Do What We Do

David Maxfield, author of Change Anything, has studied failed resolutions. He's also studied what the successful few do who actually succeed at changing behavior. His research shows those who include six sources of influence in their resolution plans are 10 times more likely to succeed...

Logo for 6 Workplace Realities Women Will Face In 2040 6 Workplace Realities Women Will Face In 2040

VitalSmarts research, conducted by Joseph Grenny and David Maxfield, found that women’s perceived competency drops by 35% and their perceived deserved compensation by $15,000 when they're seen to be assertive or forceful—violating ingrained cultural expectations for women to be caring and nurturing....

Logo for See Something, Say Something See Something, Say Something

Bad customer service is costing the average company $54,511 annually per employee, according to a new study released by Joseph Grenny and David Maxfield, authors of Crucial Accountability....

Logo for Silence Costs You in Customer Service Silence Costs You in Customer Service

Joseph Grenny writes that we’re facing a “crisis of silence” in the corporate world; people simply don’t hold their colleagues accountable for delivering poor customer service. The key to creating distinguishing customer service is to create a culture where anyone can speak up to anyone...

Logo for How parents and teachers can work together to help kids How parents and teachers can work together to help kids

A recent study explained that there's a significant disconnect between teachers and parents that could affect our children in school. Where do you even start to establish a connection with teachers? David Maxfield, vice president of VitalSmarts, the organization that conducted the study, offered some ideas:...

Logo for What your child’s teacher wants to know What your child’s teacher wants to know

According to research by VitalSmarts, teachers and parents are great at communicating - just not in the areas each wants to know about. Parents, for example, say that teachers are not communicating with them on issues like drug abuse or depression. Teachers say that they...

Logo for The Six Ways Your Financial Behavior Is Manipulated The Six Ways Your Financial Behavior Is Manipulated

In his research, Grenny breaks it down: The first two domains, Personal Motivation and Ability, relate to sources of influence within an individual (motives and abilities) that determine their behavioral choices. The next two, Social Motivation and Ability, relate to how other people affect an individual's...

Logo for 5 Things to Immediately Stop Doing at Work 5 Things to Immediately Stop Doing at Work

These actions are sabotaging your career and workplace happiness. [No. 1]: Staying silent. A recent study conducted by Joseph Grenny and David Maxfield, co-authors of "Crucial Conversations," found that 56 percent of employees refrain from addressing troublesome issues at workfor more than a year....

Logo for Six Ways to Increase Your Influence Six Ways to Increase Your Influence

Until we get all six of the sources of influence flowing in the direction of change, we’ll continue to fail. Even more damaging, we’ll pin the failure on moral deficiencies in our people rather than on our own insufficient understanding of human behavior....

Logo for Book It — Summer Reading From SHRM Book It — Summer Reading From SHRM

Another book in hand was “Crucial Conversations,” which she thought will help with developing deeper, broad relationships among employees. “Performance conversations, collaboration, merit pay — these are all important issues we need to deal with.”...

Logo for Things Are Not Always What They Seem Things Are Not Always What They Seem

The book Crucial Conversations by Kerry Patterson is a wonderful resource to help us realize that human interactions can be difficult and that we can often misread the process unless we are willing to get our hands dirty and break down the communication machine....

Logo for 5 Secrets to Mastering Conflict 5 Secrets to Mastering Conflict

By Travis Bradberry Between the two of us, Joseph Grenny (bio below) and I have spent 50 years studying what makes people successful at work. A persistent finding in both of our research is that your ability to handle moments of conflict has a massive impact on...

Logo for How to Raise Ethical Issues at Work How to Raise Ethical Issues at Work

If the person with questionable ethics is your boss, it’s best to proceed with caution. Joseph Grenny, co-author of Crucial Accountability, tells Fast Company that you should begin by letting your boss know you have their best interest in mind....

Logo for 5 Books to Help You Deal with Work Drama 5 Books to Help You Deal with Work Drama

The book [Crucial Accountability] outlines keys skills we’re rarely taught in college or business school, such as how to foster greater personal accountability among teammates and how to deliver praise when things do go right to keep everyone motivated....

Logo for How being unprofessional increases employee engagement How being unprofessional increases employee engagement

The best-selling book Crucial Conversations, discusses how you can express yourself (no matter how offensively) and feel heard as long as there is safety. Learning to become proficient at creating a sense of safety will allow you to help people express how they really feel....

Logo for Are You Present When Viewing Real Estate? Are You Present When Viewing Real Estate?

A recent VitalSmarts survey reported that 91% of the more than 1600 people involved had seen tourists miss out on an important moment by trying to capture it on social media. Since buyers are "tourists" in someone else's real estate, this research may be extrapolated to...

Logo for Why we no longer talk with each other Why we no longer talk with each other

“‘Likes’ are a low-effort way of producing a feeling of social well-being that takes more effort to get in the real world,” said Greeny in the study. “This study is a warning that we are beginning to take the easy over the real.”...

Logo for Column: Social media often makes us anti-social Column: Social media often makes us anti-social

Co-authors of New York Times bestsellers like “Crucial Conversations,” Joseph Grenny and David Maxfield, recently analyzed how “likes” and the need for other social media praise impact our lives. The results paint a picture of a media-obsessed society and found, for one thing, that 58 percent...

Logo for How to Change Your Employees’ Bad Habits How to Change Your Employees’ Bad Habits

Joseph Grenny, a co-founder of corporate training and leadership development firm VitalSmarts, conducted a study of close to 1,000 professionals and found that 97 percent of them admit to having a "career-limiting habit." These bad habits can range from unreliability to procrastination to just a...

Logo for Sources of influence deconstruct mystery of change Sources of influence deconstruct mystery of change

Not only was I able to lose my stubborn extra pounds, but I’ve kept them off for more than a year through one simple strategy: I changed the way I change. I targeted six sources of influence pulled from psychology, social psychology and organizational theory, as...

Logo for It’s Never Too Late To Be Nice It’s Never Too Late To Be Nice

Kerry Patterson, co-founder of VitalSmarts and co-author of Crucial Conversations (a company and book that are all about empowering people to make better interpersonal choices), has just published a magnificent children’s book titled It’s Never Too Late To Be Nice. When I saw the title,...

Logo for Top 10 Simple New Years Resolutions Top 10 Simple New Years Resolutions

We observe, we tell a story, and then we feel. …Since we and only we are telling the story, we can take back control of our own emotions by telling a different story. These are the claims made in Chapter 6 of Crucial Conversations...

Logo for 10 great steps to talk about money without fighting 10 great steps to talk about money without fighting

You may need to explore your spouse’s feelings that are leading to her withdrawal from the discussion. A good tool for learning how to better communicate with your spouse is the bestselling book, Crucial Conversations: Tools for Talking When Stakes Are High....

Logo for Why are resolutions so hard to follow? Why are resolutions so hard to follow?

While many of us assume that the key to changing our habits is having enough willpower, social scientistJoseph Grenny, co-author of Change Anything: The New Science of Personal Success, says our will to change is only a small factor that contributes to our ability to...

Logo for Lessons Learned: Small Business Takeaways from 2014 Lessons Learned: Small Business Takeaways from 2014

“Too often, organizations ask Millennials to bide their time and wait their turn,” says David Maxfield, the company’s vice president of research. “That’s not how you nurture knowledge workers, no matter their age. VitalSmarts’ research shows that organizations can help through training and by making...

Logo for Does Santa make our kids selfish? Does Santa make our kids selfish?

Maxfield, a social scientist and author, said parents need to talk about generosity — it doesn’t just happen. “Have them be involved in being generous where they actually take action,” he said. “Brainstorm with a young child as to what their siblings or daddy or...

Logo for Creating an Open Sales Environment Creating an Open Sales Environment

I recently read a posting on the Harvard Business Review Blog Network by Joseph Grenny entitled “4 Ways Leaders Can Create a Candid Culture.” I have long believed that the most successful distribution reps use leadership skills instead of the typical sales tactics to achieve...

Logo for It’s influence, not authority that makes a great leader It’s influence, not authority that makes a great leader

Joseph Grenny will be in town on the afternoon of Oct. 28 to talk about “Crucial Leadership During Critical Times” at the 15th Achievers & Leaders Seminar at SMX Taguig Convention Center. In his talk, Grenny will outline the “influence process” supported by extensive intuitive...

Logo for How to Get Your Quiet Employees Talking How to Get Your Quiet Employees Talking

Joseph Grenny, co-founder of corporate training company VitalSmarts, tells HBR that leaders need to dig into their culture and understand why people aren't talking: "Silence usually means people are holding back," Grenny says....

Logo for Neutralizing the Workplace Bully Neutralizing the Workplace Bully

A recent survey conducted by VitalSmarts, a corporate training solutions provider, found that workplace bullies can have better job security. According to the survey, some bullies have kept the same job for more than 30 years....

Logo for In crucial workplace conversations, choose your words wisely In crucial workplace conversations, choose your words wisely

Some of this thinking is inspired by Vital Smarts, a company known for providing excellent training in managing “Crucial Conversations” — conversations that help manage conflict in the workplace. I have partnered with them, applying their methodologies with some of my Career Coaching clients, and have...

Logo for The Top 10 Books to Build Your Business Acumen The Top 10 Books to Build Your Business Acumen

Much of what we are able to accomplish is based on the quality of conversations we have – whether they are personal conversations with family or friends, or business conversations with customers, employees, or your boss. Based on 25 years of research, Crucial Conversations presents...

Logo for Community Date Night Community Date Night

Those tired of having the same argument with their spouse – or wishing their kids would follow through on chores – or looking to teach their kids some responsibility – should benefit from the seventh annual Community Date Night, supported by the United Way of Utah...

Logo for How to set expectations with your employees How to set expectations with your employees

“Sometimes we wait to offer criticism until we’re irritated,” says Joseph Grenny, co-author of “Crucial Conversations: Tools for Talking When Stakes Are High.” “That’s a bad idea, because in spite of our best efforts to mask our emotions, the way we offer criticism inevitably changes....

Logo for Inc. Magazine Inc. Magazine

VitalSmarts was ranked No. 4875 on the 2014 Inc. 5000 list of fastest-growing companies in America -- and was named a Five-time Inc. 5000 Honoree....

Logo for How to Be a Leader during Layoffs How to Be a Leader during Layoffs

Grenny offers these tips to help managers lead through layoffs and emerge with a strong, trusting team of reps: 1. Downsize with kindness. 2. Be transparent. 3. Build confidence in the future....

Logo for Dealing with Workplace Bullies Dealing with Workplace Bullies

“There’s this collective powerlessness, which is remarkable,” says Grenny. “Social control is the most effective way to stamp out bullying, but that’s not happening.”...

Logo for Facebook Users Are More Likely to Divorce, Study Finds Facebook Users Are More Likely to Divorce, Study Finds

VitalSmarts found that 19 percent of respondents decreased their offline contact with a person because of something that individual said on social media. [Joseph Grenny told The Christian Post last year that the findings showed there is a need "for manners to catch up with technology."]...

Logo for Taking Aim at Workplace Bullies Taking Aim at Workplace Bullies

One study, released in June by Provo, Utah-based VitalSmarts, found that 96 percent of 2,283 individuals had experienced some form of workplace bullying. What's more, the survey found 86 percent of bullies have been at it for more than one year and 54 percent have...

Logo for The Social Media Skills Gap The Social Media Skills Gap

Social media has potential for improving organizational performance and driving business, but new research from VitalSmarts, a corporate training solutions provider, found that many organizations persist in discouraging its use in the workplace. Rooting out organizations' remaining distrust of social media starts with training....

Logo for 4 Challenges of Being a Young Boss 4 Challenges of Being a Young Boss

Joseph Grenny suggests having an honest discussion in which you let the other person know you want a productive working relationship that doesn’t skirt sensitive issues like age differences. (See PDF to May newsletter_Silence 7 common complaints) ...

Logo for Can Social Media At Work Be A Good Thing? Can Social Media At Work Be A Good Thing?

Six in 10 respondents to a recent survey said that use of social media in the office improved work relationships, and about a third said that they used platforms such as Twitter and Facebook to further work-related projects....

How to Avoid a Political Minefield

Joseph Grenny shares what to do if your political discussion turns heated despite your best efforts to remain in dialogue. (This article ran in the Sunday print edition of The New York Times and was also picked up by the Philadelphia Inquirer)....

2012 Inc. 5000 List

VitalSmarts is No. 3311 on the 2012 Inc. 5000 list. The Company has been ranked by Inc. as one of America's fastest-growing companies for eight consecutive years....

Culture Change at Paychex

Crucial Conversations Training taught Paychex leaders how to achieve spirited dialogue at all levels in the organization, make the highest-quality decisions, and then act on decisions with unity and commitment....

Change Anything

Joseph Grenny shares how the principles of Change Anything unlock one's potential for success in changing their behavior....

Change Anything

Joseph Grenny shares how the principles of Change Anything unlock one's potential for success in changing their behavior....

How to Change Bad Habits

The authors of Change Anything, all affiliated with the consulting firm VitalSmarts, present research and insights about how to change bad personal habits....

The Science of Career Success

David Maxfield shares how the Change Anything approach empowers employees to take control of their own career path by teaching them the knowledge and tools to change their behavior and improve their performance....

Can You Keep the Change?

Change Anything works great on a personal level, and could also help trainers to assist employees looking to turn over a new leaf for better performance and a more successful work-life....

Change Anything Review

Change Anything is heralded as a "smart, sensible work" containing a "highly detailed holistic plan, illustrated by encouraging case studies, for making systemic changes that approach problems from every angle and promote active change."...

Tough Talk

According to a poll by VitalSmarts, only 15% of U.S. employees feel comfortable dealing with "tough" conversations....

Hard Talks

Kerry Patterson shares how having the right training programs and processes in place allows managers to engage employees in difficult conversations....

Logo for The Peer Principle The Peer Principle

Joseph Grenny references VitalSmarts' recent cost of conflict research as well as discusses the importance of building cultures of accountability....

LOL @ Work

Joseph Grenny discusses how the lack of laughter in an organization reflects a lack of trust. He shares his insight for building humor and candor into your leadership style....

Your Career: How to Handle Negative Feedback

It's never easy to hear that something is wrong with your work, your behavior, or both. Joseph Grenny shares tips for dealing with negative comments from your boss. This article was published in 13 publications throughout the United States....

Cream of the Crop

The editors of Human Resource Executive announce their selections for the top 10 HR products and top five training products of 2009 -- products that are capable of delivering on their promises and making HR's job easier....

Up Close and Crucial

An interview with bestselling authors Kerry Patterson and Al Switzler, who--together with Joseph Grenny and David Maxfield--have identified a straightforward process to resolve performance gaps, improve accountability, and ensure execution. Patterson and Switzler discuss their views on personal and organizational excellence, dealing with high-stakes interactions,...

The Richard Beckhard Memorial Prize

Joseph Grenny, David Maxfield, and Andrew Shimberg won the Richard Beckhard Memorial Prize from MIT Sloan Management for the most outstanding SMR article on planned change and organizational development....

Silent Treatment

Joseph Grenny responds to the Joint Commission's call made in Jul 2008 to warn healthcare professionals of the dangers of hostile behavior. He share tips for encouraging healthcare staff to speak up....

Up Close and Crucial

George Hall talks with Kerry Patterson and Al Switzler about accountability, workplace interactions, and what to do when faced with your touchiest dilemmas....

Crucial Confrontations

Crucial Confrontations is highlighted by Rolf Dobelli (Founder and Chairman of getAbstract). He recommends this book as one out of three outstanding works on this topic....

How to deal with desk rage

A new poll by VitalSmarts, a Utah-based training firm, says 3 out of 4 employed adults expect their employers to lay people off in the next 12 months, and fully 1 in 3 believe their jobs are at risk right now....

How to Have Influence

Joseph Grenny and David Maxfield found that those who apply four or more influence strategies are ten times more likely to success at change....

Talking Politics

A new study by VitalSmarts found that a lot of us are reluctant to talk about politics. Ron McMillan shares a few ideas on why and how we can learn to talk comfortably about politics....

Office Politics

Ron McMillan advocates holding actual training sessions in which employees are given the opportunity to learn and rehearse right and wrong ways to handle potentially thorny confrontations....

Nine questions to ask your boss

Author Kerry Patterson says Workers choose silence over dialogue because they worry about damaging credibility, fear retaliation from key decision makers, or doubt their voice will make a difference. And when employees choose silence, progress suffers....

Book Reviews

The authors of Influencer have hit yet another home run with a book that makes accessible essential tools that nursing leaders need when moving a good idea along the path to action....

Waning Influence

Ninety percent of leaders say dysfunctional behaviors have become acceptable in the workplace - Joseph Grenny speaks to the trend and offers advice from his book Influencer...

The Problem Solver

Every company has problems. And Joseph Grenny, the co-founder and co-chairman of VitalSmarts has spent the past two decades helping businesses zero in on the answers....

Books tackle the business of changing your life

Influencer, has something to offer anyone who wants to be more effective, whether at losing weight, improving a company's product or promoting a cause. The authors maintain that the most effective way to solve a problem is to identify and change the behaviors that would...

Family Times: Ways to change human behavior

Educators are confronted daily with the need to instill specific skills and promote positive habits. Becoming someone who can effectively bring about change and development is the subject of a new book, Influencer: The Power to Change Anything....

Book of the Month

Influencer: The Power to Change Anything is one semi-pop psychology book that is worth a read because the world can no longer afford for people to sit back and do nothing....

News & Advice

Kerry Patterson offers tips on how to exit your job gracefully and oust a bad manager without burning bridges....

BookShelf

Crucial Conversations ranked #5 on the list of top 5 bestselling paperback business books....

No easy fixes for doomed projects

In an online poll about high-stakes business initiatives, nearly half the respondents said they were involved in a failing project. Seventy-seven percent compared these projects to "slow-motion train wrecks," according to the Feb survey by VitalSmarts....

A Nation of Scardey-Cats?

VitalSmarts surveyed 1,000 people and found that rather than say anything, most people do nothing when confronted with blatant displays of digital rudeness. Joseph Grenny provides readers with solutions for speaking up....

Monday Morning Manager

Harvey Schachter suggests reading Crucial Conversations to learn how to raise unpleasant topics with others rather than avoid those topics and let problems fester....

Learning to Let Go

When problems with delegation arise, corporate trainer Shulman relies on communication skills she learned from Crucial Conversations Training...

Make Time for Yourself

A VitalSmarts study showed that almost half of respondents don't take all the vacation days they've earned and a third describe their work/life balance as poor or very poor....

Make Time for Yourself

A VitalSmarts study showed that almost half of respondents don't take all the vacation days they earned and a third describe their work/life balance as poor or very poor. ...