VitalSmarts In The News

See what the media and analysts are saying about VitalSmarts.

Logo for Five Ways to Prevent A Holiday Spending Nightmare

Forbes
Five Ways to Prevent A Holiday Spending Nightmare
November 30th, 2016
According to a study by Joseph Grenny and David Maxfield, 8 out of 10 people either overspend or have a spouse or partner who overspends during the holiday season, and nearly 56% say it is difficult to discuss holiday spending with their spouse or partner or avoid bringing up their concerns altogether.

Logo for What You Can Do If You Have a Gossiping Boss

Harvard Business Review
What You Can Do If You Have a Gossiping Boss
November 21st, 2016
Joseph Grenny shares best practices for confronting a gossiping boss. With the right skills, you really can talk to anyone–even your boss–about anything in a way that produces results and maintains the relationship.

Logo for Holiday secret: 8 of 10 couples have an overspender

Newsday
Holiday secret: 8 of 10 couples have an overspender
November 19th, 2016
Is Black Friday breaking your budget? Turns out you’re not alone. VitalSmarts research shows 8 out of 10 couples overspend during the holidays, but most never address their squandering partner. Joseph Grenny and David Maxfield share tips for holding this crucial conversation.

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Lifehacker Australia
Don’t Apologise Just To Be Forgiven
November 2nd, 2016
Joseph Grenny explains, “the best apology is a glimpse into your own accountability.” When you’re truly sorry for something, you take a sincere look into your own feelings and actions to express your remorse.

Logo for How to keep it cordial when talking politics with friends

Good4Utah.com
How to keep it cordial when talking politics with friends
November 2nd, 2016
Joseph Grenny talks with Glen Mills about how to discuss politics with friends and family cordially and respectfully. They share results of their latest study that reveal it’s not whether you disagree with others’ opinions that determines the success of your relationship, but how you express your ideas that matters.

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Psychology Today
Facebook Gets Ugly: Politics Brings Out the Troll In Us
October 30th, 2016
Research by Joseph Grenny, co-author of Crucial Conversations, shows 81% said “difficult or emotionally charged” conversations they have held over social media remained unresolved. Two out of five blocked, unsubscribed to, or defriended someone over arguments that took place via social media.

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Huffington Post
5 Secrets To Mastering Conflict
October 22nd, 2016
VitalSmarts’ research shows that those who consistently speak up aren’t necessarily more courageous; they’re simply more accurate.

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Harvard Business Review
What a Real Apology Requires
October 21st, 2016
Joseph Grenny shares the best practices of issuing a genuine apology. He says, “The purpose of an apology is not to restore trust, but to confirm to others that we deserve it.”

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Harvard Business Review
Leaders Need Different Skills to Thrive in Tech
October 17th, 2016
Joseph Grenny and David Maxfield share the results of their study examining the unique culture of tech and what mangers can do to improve team performance amidst the industry’s challenges.

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Entrepreneur
Why Teamwork Matters at Every Level
October 11th, 2016
The July 2016 Corporate Culture Chasm survey from VitalSmarts found a disparity between how employers and employees perceive competition. While leaders say they value teamwork in the workplace, employees say they believe employers really want to see staff compete with one another.

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TIME
How to Defuse Trump-Style “Locker Room” Talk at the Office
October 11th, 2016
When confronting inappropriate comments, sooner is always better says Joseph Grenny, cofounder of VitalSmart and co-author of the book Crucial Conversations. “Don’t bite your tongue, even for a second. When inappropriate remarks border on any kind of verbal harassment, witnesses must speak up and confront the behavior.”

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Utah Business
Four Leadership Rules for Success in Utah’s Silicon Slopes
October 7th, 2016
Joseph Grenny says that while every industry is unique, no sector can make the case for uniqueness better than tech. He shares four leadership rules for managing in tech to improve team performance.

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Harvard Business Review
Should You Talk About Politics at Work?
September 26th, 2016
Joseph Grenny says learning how to talk about politics in a productive manner can help you “manage other difficult conversations at work,” including peer performance reviews or disagreements over strategy and policy.

Logo for How Employees and Managers See Things Differently — and How to Fix It

Entrepreneur
How Employees and Managers See Things Differently — and How to Fix It
September 19th, 2016
There is a large disconnect between how higher-ups perceive their organizational culture and the reality that employees experience. The July 2016 Corporate Culture Chasm survey, from VitalSmarts found that managers had a much more positive view of their corporate culture than did their employees.

Logo for How to talk politics with those you love — without tearing your hair or their eyes out

Deseret News
How to talk politics with those you love — without tearing your hair or their eyes out
September 17th, 2016
VitalSmarts research shows the 2016 presidential election was more polarizing and divisive than ever before. Joseph Grenny and David Maxfield share tips for talking about politics with your loved ones in a way that can maintain the relationship.

Logo for Want a top-performing team? Make sure speaking up is encouraged

SmartBrief
Want a top-performing team? Make sure speaking up is encouraged
September 13th, 2016
Joseph Grenny, a co-founder of the consulting firm Vital Smarts, notes, “Our research over the past 30 years has shown that you can largely measure the health of a team by measuring the average lag time between identifying and discussing problems.”

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Entrepreneur
The Delicate Art of Gracefully Recovering From a Verbal Blunder
August 30th, 2016
David Maxfield shares best practices for recovering from seemingly catastrophic conversations. When you learn to apologize with honesty and respect, you can take control of a catastrophic situation and right the wrong. Your job and your relationships depend on it.

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Entrepreneur
This is How Your Employees Really See Your Company Culture
August 29th, 2016
Company culture has become more and more important in the workplace, but when VitalSmarts surveyed 1,200 employees in July, it found that many employers were missing the mark.

Logo for Are You Disconnected From Your Employees? Then Your Culture Is in Trouble

Recruiter.com
Are You Disconnected From Your Employees? Then Your Culture Is in Trouble
August 23rd, 2016
If you want your workers to be productive, you must create an environment where they feel appreciated and involved. Unfortunately, VitalSmarts latest research shows there is a disconnect between management and employees in this area. Joseph Grenny offers tips for closing the culture chasm.

Logo for How To Give And Accept Criticism In The Workplace

Lifehacker
How To Give And Accept Criticism In The Workplace
August 22nd, 2016
Why is it so difficult to hear criticism in the workplace? Joseph Grenny, a leading social scientist for business performance, believes it’s because people don’t receive feedback frequently enough.

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Harvard Business Review
How to Make Feedback Feel Normal
August 19th, 2016
Joseph Grenny says the primary reason people struggle with giving and receiving feedback is not a lack of proficiency but of frequency. He shares the success of implementing feedback at The Other Side Academy and tips leaders can use to create a similar environment in their own organizations.

Logo for Address workplace conflict or it could cost you

Newsday
Address workplace conflict or it could cost you
August 14th, 2016
VitalSmarts research shows avoiding conflict is costly. Each avoided conflict can cost an organization up to $2,000. Joseph Grenny offers tips for reducing conflict avoidance.

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Training Magazine
VIRTUAL VS. CLASSROOM TRAINING
July 26th, 2016
David Maxfield writes about how to design virtual training that performs equally as well as traditional classroom training.

Logo for 4 Steps to Starting a Conversation about Changing Your Culture

Aabaco Small Business
4 Steps to Starting a Conversation about Changing Your Culture
July 21st, 2016
VitalSmarts founders and researchers Joseph Grenny and David Maxfield found recently that a large majority of executives, managers, and employees have an unfavorable view of their culture, and that views of what an organization values differ drastically between management and employees.

Logo for When women speak up, they get punished

ColoradoBiz
When women speak up, they get punished
July 20th, 2016
Joseph Grenny and Beth Wolfson share research that says gender bias is a reality, but recognizing it can spark change.

Logo for Do Your Employees Believe That You Value Innovation? Probably Not

Aabaco Small Business
Do Your Employees Believe That You Value Innovation? Probably Not
July 20th, 2016
Bosses beware: Researchers say most of you are out of touch with your employees’ day-to-day work experience. A study of 1,200 employees, managers, and executives found a big gap between what managers say they want their company culture to be and what employees say is truly valued by the people they report to.

Logo for Corporate Culture Chasm: Employees and Management Don’t Agree

EHS Today
Corporate Culture Chasm: Employees and Management Don’t Agree
July 19th, 2016
A new study from VitalSmarts finds a large chasm between how employers and employees view corporate culture.

Logo for What did you say?

Training Magazine
What did you say?
July 12th, 2016
Some 31% of respondents to a recent study by VitalSmarts executives Joseph Grenny and David Maxfield said making a catastrophic comment cost them a pay increase, a promotion, or their job.

Logo for Almost All Managers Have at Least One Career-Limiting Habit

Harvard Business Review
Almost All Managers Have at Least One Career-Limiting Habit
July 5th, 2016
Joseph Grenny shares a few new ways to think about the real causes behind some of the most common career-limiting habits — and what you can do about them.

Logo for Could Rules for Managing Tech Workers Translate to Your Industry?

Aabaco Small Business
Could Rules for Managing Tech Workers Translate to Your Industry?
June 30th, 2016
Aabaco Small Business spoke with VitalSmarts VP of Research David Maxfield about the top four culture challenges tech managers need to master in order to effect change in their organizations.

Logo for Don’t let stress and a crazy pace kill your culture

CIO.com
Don’t let stress and a crazy pace kill your culture
June 27th, 2016
A 2016 study from VitalSmarts, a leadership training company, interviewed 827 tech employees, to look at how culture affects performance in tech companies. The study identified some key ideas around culture and how it can positively or negatively affect the overall performance of the company. Based on the research, David Maxfield offers suggestions on what needs to change […]

Logo for How to Talk About the Orlando Shootings at Work

TIME
How to Talk About the Orlando Shootings at Work
June 13th, 2016
How can you discuss your feelings about violence like the Orlando mass shootings without upsetting coworkers? David Maxfield, vice president of research at VitalSmarts, says, “ask yourself what the purpose of having this conversation is. If you want to express sadness for the victims or support, do that. Where the conversation turns risky, though, is when […]

Logo for How to Deal with the Irrational Parts of a Negotiation

Harvard Business Review
How to Deal with the Irrational Parts of a Negotiation
June 6th, 2016
Joseph Grenny shares a few best practices for addressing the human dynamics that frequently drive negotiations.

Logo for How To Give Feedback At Work That Doesn’t Jeopardize Your Career

Fast Company
How To Give Feedback At Work That Doesn’t Jeopardize Your Career
May 24th, 2016
If you have constructive feedback to offer, how do you avoid a “pink slip of the tongue”? David Maxfield shares tips for delivering criticism in a constructive and respectful way.

Logo for How Democrats Married to Republicans Survive Election Seasons

Vogue
How Democrats Married to Republicans Survive Election Seasons
May 12th, 2016
A study by Joseph Grenny and David Maxfield, cofounders of corporate training firm VitalSmarts, found that 1 in 3 people have been “attacked, insulted, or called names” over political clashes, and 1 in 4 have had a political debate hurt a relationship. According to the online poll of more than 1,800 people, most heated political […]

Logo for Avoiding the Controversy in Controversial Conversations about Politics

ABC4
Avoiding the Controversy in Controversial Conversations about Politics
May 8th, 2016
If you’re like most people you avoid political conversations at all costs but there are ways to keep it cordial. Glen Mills sat down with New York Times best selling author Joseph Grenny to talk about just that. He’s been studying the impact of political conversations on relationships and he told Glen what he’s found.

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The Washington Times
81 percent of wary Americans now swear off political discussions over 2016 election ‘at all costs’
May 5th, 2016
How acrimonious is the 2016 presidential race? A new survey finds that 90 percent of Americans say the bout between Hillary Clinton and Donald Trump is more polarizing and controversial than the 2012 election – to the point that it has compromised their personal relationships. Some appear to be done with it all: 81 percent say they are now […]

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Utah Business
Tips to Keep Employee Silence from Driving Away Customers
May 4th, 2016
Joseph Grenny writes that a recent study by VitalSmarts found that silence is killing customer service. We asked subjects how often they witness a fellow employee underserving, or even abusing, a customer. Then we asked: What happens next? Does someone in your organization speak up and address the problem with that employee?

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Harvard Business Review
7 Ways to Stop a Meeting from Dragging On
April 26th, 2016
Joseph Grenny shared seven of his favorite interventions for stopping a meandering meeting. These tips are tactful things anyone can do to not only take responsibility for my own investment of time, but to become a healthy voice for the silent majority.

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Baseline
5 Career-Crushing Things Employees Say
April 21st, 2016
VitalSmarts has come up with a list of what we’ll describe as “five career-crushing ways to express yourself,” and we’ve adapted that survey-supported list here. The conversations and exchanges that require some degree of caution include: offering feedback to a co-worker; discussing race, politics, religion or other sensitive topics; and even written communications conducted via […]

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CIO
5 career-killing conversations to avoid at work
April 11th, 2016
No matter how progressive, open and casual your workplace, there are some conversations that should never take place. VitalSmarts research identifies five conversations to avoid at all costs.

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San Francisco Chronicle
Avoiding ‘pink slips of the tongue’ at work
April 7th, 2016
VitalSmarts research shows we all put our foot in our mouth at work. “It happens to all of us from time to time. I don’t think any of us have particularly learned how to deal with it when it does. We could all use help,” said David Maxfield, an author and vice president at Provo, […]

Logo for Can You Recover from a Major Gaffe at Work?

Fortune
Can You Recover from a Major Gaffe at Work?
March 25th, 2016
VitalSmarts recently surveyed 775 U.S. employees and found that 69% admitted they had said something at work that they later had cause to wish they hadn’t. Of those, VitalSmarts reports, 27% said inserting foot in mouth had “undercut or destroyed a working relationship,” and almost one in three (31%) said it “cost [them] a pay increase, a […]

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LinkedIn
Curious Things That Will Kill Your Career
March 23rd, 2016
A recent survey by VitalSmarts found that 83% of people had seen someone make a blunder that had catastrophic results for their career, reputation, or business, and 69% admitted that they themselves had done something that had damaged their careers.

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Pittsburgh Post-Gazette
WorkZone: Avoiding “pink slips of the tongue” at work
March 22nd, 2016
VitalSmarts research shows we all put our foot in our mouth at work. “It happens to all of us from time to time. I don’t think any of us have particularly learned how to deal with it when it does. We could all use help,” said David Maxfield, an author and vice president at Provo, […]

Logo for What to Do If a Conversation Is Turning Loud and Aggressive

Harvard Business Review
What to Do If a Conversation Is Turning Loud and Aggressive
March 17th, 2016
Joseph Grenny shares five skills to halt, and sometimes reverse, a conversation meltdown.

Logo for How to Disagree with Someone More Powerful than You

Harvard Business Review
How to Disagree with Someone More Powerful than You
March 17th, 2016
What do you say when you disagree with someone who has more power than you do? How do you decide whether it’s worth speaking up? And if you do, what exactly should you say? It’s a natural human reaction to shy away from disagreeing with a superior says Joseph Grenny, the coauthor of Crucial Conversations and the cofounder […]

Logo for New Study: How to Kill Your Career in One Sentence

Inc.com
New Study: How to Kill Your Career in One Sentence
March 9th, 2016
A new study by New York Times bestselling authors Joseph Grenny and David Maxfield found five common career killing comments, and the top comment involves giving critical feedback.

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Business Management Daily
5 ways to minimize distractions at work
February 19th, 2016
Research continually tells us multitasking decreases productivity rather than increasing it. By dividing your focus, you’re increasing your stress levels and decreasing your performance abilities, write Joseph Grenny for Harvard Business Review. Grenny shares five ways you can minimize your workplace distractions.

Logo for Two actors, a man and a woman, performed an exact same script for the 4517 test subjects

KvinneGuiden
Two actors, a man and a woman, performed an exact same script for the 4517 test subjects
February 17th, 2016
This Norwegian publication shares VitalSmarts research that shows gender bias exists for women in business.

Logo for Why Keeping Quiet May Sabotage Your Relationship

MSN
Why Keeping Quiet May Sabotage Your Relationship
February 10th, 2016
A lot of couples might keep it to themselves when they’re mad at each other because they’re scared of starting potentially relationship-threatening arguments. But a new study by VitalSmarts has found that avoiding these conversations is actually more likely to do a relationship in.

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Deseret News
Tiffany Gee Lewis: The most important words you’ll ever say
February 10th, 2016
The author used Crucial Conversations in a high-stakes relationship with her son. In addition to using the skills with her family, she says, “I find myself consciously employing the techniques in numerous situations: in a director hire for our charter school, in exchanges about difficult family topics and even in a recent meeting with a […]

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Training Magazine
3 Ways to Improve the Learning Environment
February 4th, 2016
Author Kerry Patterson writes that if you want to create a high-impact learning environment, start with genuine problems and end with real solutions. Avoid solutions that mask tactics as outcomes or call for miracles.

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Atlanta Journal Constitution
How arguing can be good for your marriage
January 29th, 2016
Arguing may not be such a bad thing. In fact, a new survey by VitalSmarts that found finds couples who engage in healthy conflict are 10 times more likely to have a happy relationship than those who ignore difficult conversations.

Logo for Do You Avoid Arguing With the One You Love? Why Keeping Quiet May Sabatoge Your Relationship

Glamour
Do You Avoid Arguing With the One You Love? Why Keeping Quiet May Sabatoge Your Relationship
January 28th, 2016
A lot of couples might keep it to themselves when they’re mad at each other because they’re scared of starting potentially relationship-threatening arguments. But a new study by VitalSmarts has found that avoiding these conversations is actually more likely to do a relationship in.

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Harvard Business Review
Trick Yourself into Breaking a Bad Habit
January 18th, 2016
Joseph Grenny writes that most of us are blind to the many forces that shape our choices. We overestimate the degree to which we are the product of conscious choice and grossly underestimate the power of situational and social forces. It’s time we learned to take control of our lives by acknowledging this human fact […]

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Mashable
5 things (besides willpower) that’ll help you successfully make life changes
January 13th, 2016
When trying to change your behavior, the authors of Change Anything don’t write off willpower altogether. However, they do assert that there are five additional factors that influence whether you will successfully make changes in your life. Learn how to utilize all six sources of influence to succeed at changing bad habits.

Logo for Here’s How Much Your New Year’s Resolution Will Cost You

The Huffington Post
Here’s How Much Your New Year’s Resolution Will Cost You
January 5th, 2016
According to author Joseph Grenny, 70 percent of people who fail to keep their New Year’s resolutions lose more than $1,000, reported Time in 2014. If you’re one of those people, that’s a lot of wasted energy and money down the drain.

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Huffington Post
New Year’s Resolutions: Why We Do What We Do
December 22nd, 2015
David Maxfield, author of Change Anything, has studied failed resolutions. He’s also studied what the successful few do who actually succeed at changing behavior. His research shows those who include six sources of influence in their resolution plans are 10 times more likely to succeed than those who don’t

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Fast Company
6 Workplace Realities Women Will Face In 2040
December 21st, 2015
VitalSmarts research, conducted by Joseph Grenny and David Maxfield, found that women’s perceived competency drops by 35% and their perceived deserved compensation by $15,000 when they’re seen to be assertive or forceful—violating ingrained cultural expectations for women to be caring and nurturing.

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Harvard Business Review
5 Ways to Minimize Office Distractions
December 17th, 2015
Simply gritting your teeth and attempting to ignore nagging interruptions at work doesn’t work. Master these five ways to take control of your environment so it stops controlling you.

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National Retail Federation
See Something, Say Something
December 15th, 2015
Bad customer service is costing the average company $54,511 annually per employee, according to a new study released by Joseph Grenny and David Maxfield, authors of Crucial Accountability.

Logo for Silence Costs You in Customer Service

Total Retail
Silence Costs You in Customer Service
December 3rd, 2015
Joseph Grenny writes that we’re facing a “crisis of silence” in the corporate world; people simply don’t hold their colleagues accountable for delivering poor customer service. The key to creating distinguishing customer service is to create a culture where anyone can speak up to anyone about their ability to serve the customer.

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Good Housekeeping
What your child’s teacher needs to know
November 26th, 2015
A VitalSmarts study reveals that many parents fail to communicate major changes in the home to their child’s teacher

Logo for Balancing act: ‘Crisis of silence’ leads to bad customer service, survey says

Deseret News
Balancing act: ‘Crisis of silence’ leads to bad customer service, survey says
November 17th, 2015
A study by VitalSmarts, a Utah-based company that focuses on leadership training, found that each employee who witnesses bad customer service and fails to speak up costs his or her company an average of $54,511 per year.

Logo for Can You Count on Your Employees to Tell You When Your Customer Services Stinks

Yahoo! Small Business
Can You Count on Your Employees to Tell You When Your Customer Services Stinks
November 13th, 2015
VitalSmarts research shows each employee who witnesses bad customer service and fails to speak up costs his or her company an average of $54,511 per year.

Logo for How to Get Work Done on the Road -By Joseph Grenny

Harvard Business Review
How to Get Work Done on the Road -By Joseph Grenny
November 9th, 2015
For me the key to being productive while shuttling around the globe is to think of myself in the third person, as someone I need to carefully and deliberately influence. Here are the ways I do that.

Logo for How to Handle an Increased Workload (And When to Ask for Help)

Fast Company
How to Handle an Increased Workload (And When to Ask for Help)
November 4th, 2015
As author and social scientist Joseph Grenny told Fast Company, it’s important to “acknowledge what you know to be true and tell your boss how it caused your conclusion. Ask how your boss came to her conclusion. If you’re simply in a no-yes argument, you’re arguing conclusions, not facts.”

Logo for Four Sneaky Ways to Trick Your Enemies Into Becoming Allies

Lifehacker
Four Sneaky Ways to Trick Your Enemies Into Becoming Allies
October 26th, 2015
This is what Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, the authors of Crucial Conversations: Tools for Talking When Stakes Are High, call “inventing a mutual purpose.” If your in-law hates a certain sports team, find a way to hate them too.

Logo for What Businesses Can Learn From B2G Content Marketing Strategies

Business 2 Community
What Businesses Can Learn From B2G Content Marketing Strategies
October 14th, 2015
Need inspiration? Take a look at VitalSmarts …The company’s home page allows anyone to quickly navigate and check out the newsletters that the company sends weekly.

Logo for The 8 Most Annoying Things People Do With Their Phones

Big Think
The 8 Most Annoying Things People Do With Their Phones
October 13th, 2015
“Sadly [social media platforms] they have also become the default forums for holding high-stakes conversations, blasting polarizing opinions and making statements with little regard for those within screen shot,” says Joseph Grenny.

Logo for VitalSmarts wins Gold in Learning in Practice Awards

Chief Learning Officer
VitalSmarts wins Gold in Learning in Practice Awards
October 11th, 2015
VitalSmarts win first place (Gold) in the Excellence in Community Service category of the 2015 Learning in Practice Awards, presented by Chief Learning Officer.

Logo for 5 Ways To Get Better At Grown-Up Love

Huffington Post
5 Ways To Get Better At Grown-Up Love
October 6th, 2015
(None of this is easy, of course!) For further reading on this topic, I recommend Emotional Freedom by Judith Orloff and Crucial Conversations by Kerry Patterson and Joseph Grenny.

Logo for Crucial Conversations No. 1 on Bestseller List (Non-fiction/General)

The Washington Post
Crucial Conversations No. 1 on Bestseller List (Non-fiction/General)
October 2nd, 2015
Crucial Conversations: Tools for Talking When Stakes Are High (Second Edition). (McGraw-Hill, $20). By Kerry Patterson

Logo for The great generational divide -By David Maxfield

Strategic HR Review
The great generational divide -By David Maxfield
October 1st, 2015
If senior leaders and HR directors teach workplace managers the few basic skills to speak up to anyone – regardless of age or authority – employees can candidly and respectfully resolve conflict and improve productivity in today’s multigenerational workplace.

Logo for Are You Sure You Want to Be a Manager? By Joseph Grenny

Harvard Business Review
Are You Sure You Want to Be a Manager? By Joseph Grenny
September 22nd, 2015
I’ve sat with many recently promoted leaders over the years — newly minted supervisors, first-time CEOs, and even recently elected political leaders — some who wondered what they had gotten themselves into … Here is some counsel on what to consider before you make the leap to manager.

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Quartz
18 things you should do immediately to best prepare for the next five years
September 22nd, 2015
Learn how to deal with interpersonal conflicts. Read Crucial Conversations Tools for Talking When Stakes Are High.  

Logo for Here’s how you can get the most of out this fall’s parent-teacher conferences

Deseret News National
Here’s how you can get the most of out this fall’s parent-teacher conferences
September 18th, 2015
Joseph Grenny and David Maxfield issued a report that detailed “five life-event areas where failure to communicate can damage a child’s ability to learn” … A death in the family, a major illness, a divorce or other family disruption, mood changes and possible drug use comprised the list.

Logo for Your kid’s teacher wants to know about your home life

Chicago Tribune
Your kid’s teacher wants to know about your home life
September 14th, 2015
The vast majority of teachers — 94 percent — say it’s important for them to know that a child’s parents are divorcing, but just 23 percent of divorcing parents say they told their child’s teacher, according to a new study.

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Los Angeles Times
How parents and teachers can work together to help kids
September 14th, 2015
A recent study explained that there’s a significant disconnect between teachers and parents that could affect our children in school. Where do you even start to establish a connection with teachers? David Maxfield, vice president of VitalSmarts, the organization that conducted the study, offered some ideas:

Logo for What your child’s teacher wants to know

BlogHer
What your child’s teacher wants to know
September 8th, 2015
According to research by VitalSmarts, teachers and parents are great at communicating – just not in the areas each wants to know about. Parents, for example, say that teachers are not communicating with them on issues like drug abuse or depression. Teachers say that they want to hear more about major life changes within the […]

Logo for This Year, No “Dear Teacher, We Are Divorced” Declaration

Huffington Post
This Year, No “Dear Teacher, We Are Divorced” Declaration
September 5th, 2015
I am not alone. A recent study by New York Times best-selling authors Joseph Grenny and David Maxfield found that 94 percent of teachers want to know about a recent divorce but only 23 percent of the parents who are getting divorced told the teachers!

Logo for How to communicate like a Buddhist — mindfully and without judgment

The Washington Post
How to communicate like a Buddhist — mindfully and without judgment
September 2nd, 2015
“Find a shared goal, and you have both a good reason and a healthy climate for talking,” writes Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler in “Crucial Conversations.”

Logo for How to Control Your Nerves Before Giving a Speech

Inc.
How to Control Your Nerves Before Giving a Speech
September 1st, 2015
Joseph Grenny, a bestselling author and keynote speaker, writes in Harvard Business Review about his best practices for beating the pre-speech jitters.

Logo for Study: Parents want to hear more from teachers, teachers want to hear more from parents

Austin American-Statesman
Study: Parents want to hear more from teachers, teachers want to hear more from parents
September 1st, 2015
Why aren’t teachers and parents talking more? Anecdotally, there were a variety of reasons, including that mental illness, divorce, an arrest and other life-changers, might be topics they don’t feel safe sharing. “There is shame and embarrassment,” Grenny says. “They probably don’t appreciate how profoundly these things can affect a child’s life.”

Logo for Education Matters: Here’s what’s wrong with parent-teacher communications

Los Angeles Times
Education Matters: Here’s what’s wrong with parent-teacher communications
August 28th, 2015
There’s a crucial disconnect between parents and teachers, both vital players in a child’s growth and development, according to the results of a new survey. VitalSmarts, a corporate training and leadership development company, surveyed 689 parents and 174 teachers from its national database of subscribers.

Logo for Parents and Teachers Should Talk More for Students’ Sake, Survey Finds

Education Week
Parents and Teachers Should Talk More for Students’ Sake, Survey Finds
August 28th, 2015
“Parents can have a significant influence on empowering teachers and should stay in touch on major life events in their children’s life,” said Grenny, co-founder of VitalSmarts, in an interview withEducation Week.

Logo for Tell Teachers About Problems at Home — or Impede Your Child’s Success

Yahoo! Parenting
Tell Teachers About Problems at Home — or Impede Your Child’s Success
August 26th, 2015
Problems at home — divorce, death, incarceration, illness — feel like intensely private affairs. But when you also have a kid in school, you might want to consider letting his or her teacher in on the news, as it can be critical to a child’s success and happiness in the classroom, a new study stresses.

Logo for Parents and teachers should talk about the life-events that impact students


Parents and teachers should talk about the life-events that impact students
August 26th, 2015
Wednesday, Grenny’s and Maxfield’s company, VitalSmarts, issued a report, “Silence at School,” that identifies five life-event areas where failure to communicate can damage a child’s ability to learn: a death in the family, a major illness, a divorce or another family disruption, mood changes and possible drug use.

Logo for Gender Bias Is Real: Women’s Perceived Competency Drops Significantly When Judged As Being Forceful

Forbes
Gender Bias Is Real: Women’s Perceived Competency Drops Significantly When Judged As Being Forceful
August 25th, 2015
As part of the study, Grenny and Maxfield conducted an experiment to see if using a brief, framing statement (that allowed the speakers to explain their intent before sharing theircontent) could reduce social and emotional backlash … Here’s a brief video on the experiment: https://www.youtube.com/watch?v=SEHi4yauhu8

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The Next Web
Can technology drive meaningful cultural change in healthcare?
August 25th, 2015
These stats [from VitalSmarts] are startling in and of themselves, but the most worrisome item in the report was that, “despite the risks to patients, less than 10 percent of physicians, nurses, and other clinical staff directly confronted their colleagues about their concerns.”

Logo for Open communication is good for home as well as office

Deseret News
Open communication is good for home as well as office
August 18th, 2015
“…a study conducted by Utah-based VitalSmarts. It found that 56 percent of respondents said they had safeguarded secrets or grievances at work for more than a year. Usually they did so because they focused “on the immediate risks involved in speaking up while ignoring the certain and ongoing costs of not speaking up…”

Logo for Having this trait at work can cost women $15,000

Business Insider
Having this trait at work can cost women $15,000
August 10th, 2015
According to a recent experiment by VitalSmarts, a corporate training company, women perceived as more aggressive in the office may be penalized for their behavior — at a price of $15,088, to be exact.

Logo for New studies show power of ‘unconscious bias’ in workplace

Bizwomen
New studies show power of ‘unconscious bias’ in workplace
August 10th, 2015
A new study from VitalSmarts, a leadership training company, found that women who speak forcefully risk losing more economic power (i.e. lower paychecks) than men who talk with equal assertiveness when addressing subordinates.

Logo for The Six Ways Your Financial Behavior Is Manipulated

Lifehacker
The Six Ways Your Financial Behavior Is Manipulated
August 7th, 2015
In his research, Grenny breaks it down: The first two domains, Personal Motivation and Ability, relate to sources of influence within an individual (motives and abilities) that determine their behavioral choices. The next two, Social Motivation and Ability, relate to how other people affect an individual’s choices. The final two, Structural Motivation and Ability, encompass the […]

Logo for Studies Show That Female Executives Still Face an Uphill Battle

Adweek
Studies Show That Female Executives Still Face an Uphill Battle
August 7th, 2015
However, if the woman in question framed her aggressive statement by first saying something like, “I know it’s risky for a woman to speak this assertively, but I’m going to express my opinion very directly,” the social backlash was reduced by as much as 27 percent.

Logo for Women get penalized for being assertive at work—unless they do this one thing

FORTUNE
Women get penalized for being assertive at work—unless they do this one thing
August 7th, 2015
When a woman prefaces a harsh comment with a “framing” phrase, like “I know it’s a risk for a woman to speak this assertively, but I’m going to express my opinion very directly,” backlash can be reduced by as much as 27%.  

Logo for The Key to Giving and Receiving Negative Feedback

Harvard Business Review
The Key to Giving and Receiving Negative Feedback
August 6th, 2015
Assure the person of your positive intentions in offering your critique. Pain is not an essential byproduct of feedback — it is the result of an absence of safety.

Logo for Read this before posting photos of your kids on Facebook [video]

MarketWatch
Read this before posting photos of your kids on Facebook [video]
August 6th, 2015
Many parents are living through the lens of their smartphone rather than in the moment: 80% of adults say they’ve seen parents put their attempts to get the perfect photo ahead of their child’s enjoyment of an event, according to a recent survey — “Society’s New Addiction: Getting a ‘Like’ Over Having a Life” — of […]

Logo for Getting Angry At Work Can Literally Cost You, Says Study — Especially If You’re A Woman

Bustle
Getting Angry At Work Can Literally Cost You, Says Study — Especially If You’re A Woman
August 6th, 2015
This finding came about as the result of research conducted in June, which surveyed over 11,000 people about their experiences in the workplace. 4,517 of the 11,000 people they studied were asked to watch set-up performances on video …

Logo for The Best Books for Salespeople

Inc.
The Best Books for Salespeople
August 5th, 2015
Crucial Conversations: Tools for Talking When Stakes Are High Again, this book isn’t sales–specific, but it’s absolutely sales–essential … This book addresses how to manage high-stakes conversations, which can be emotional, complicated and difficult to navigate.

Logo for Getting Mad at Work Can Cost Women $15,000 in Annual Pay

Money
Getting Mad at Work Can Cost Women $15,000 in Annual Pay
August 5th, 2015
Corporate training company VitalSmarts surveyed more than 11,000 people in June to reach its results, which included this silver lining: Sometimes acknowledging sexism can reduce its effects.

Logo for Anger in the office costs women more than men

CNBC
Anger in the office costs women more than men
August 5th, 2015
A study conducted by corporate consultancy VitalSmarts found that a woman’s “perceived competence” fell 35 percent and her “perceived deserved compensation” dropped $15,088 when she spoke angrily or forcefully.

Logo for The one thing women can do to thwart gender bias at work

Yahoo! Finance
The one thing women can do to thwart gender bias at work
August 5th, 2015

Logo for Getting Angry at Work Can Cost Women $15,000

Fast Company
Getting Angry at Work Can Cost Women $15,000
August 5th, 2015
New research from VitalSmarts … finds that women who are forceful or angry in their communication may face “emotional inequality” and suffer greater social backlash than their male counterparts—including in their perceived worth.

Logo for Conflict Is a Matter of the Heart

Strategy + Business
Conflict Is a Matter of the Heart
August 5th, 2015
My favorite conversational model to facilitate effective dialogue is outlined in the book Crucial Conversations.

Logo for KIPP founder shares 3 tips for increasing principal retention

Education DIVE
KIPP founder shares 3 tips for increasing principal retention
August 3rd, 2015
Dave Levin has made keeping top principals a priority for his charter network. KIPP partnered with VitalSmarts, a corporate training and performance company, to help pinpoint what made principals stick around or leave.

Logo for 5 Things to Immediately Stop Doing at Work

U.S. News & World Report
5 Things to Immediately Stop Doing at Work
July 27th, 2015
These actions are sabotaging your career and workplace happiness. [No. 1]: Staying silent. A recent study conducted by Joseph Grenny and David Maxfield, co-authors of “Crucial Conversations,” found that 56 percent of employees refrain from addressing troublesome issues at workfor more than a year.

Logo for Sticking It Out: 6 Research-Based Pointers for Sustained Behavior Change

Huffington Post
Sticking It Out: 6 Research-Based Pointers for Sustained Behavior Change
July 23rd, 2015
David Maxfield recognizes that motivation and ability drive behavior and divides these domains into personal, social and structural sources.

Logo for How a Charter School Giant Revamped its Culture to Put a Stop to Burnout

Fast Company
How a Charter School Giant Revamped its Culture to Put a Stop to Burnout
July 22nd, 2015
And what other organizations can learn from KIPP’s experiments in taking time for renewal.

Logo for Frank, open conversation improves atmosphere at work

Deseret News
Frank, open conversation improves atmosphere at work
July 21st, 2015
That point was confirmed by the results of a recent study on workplace secrets by Joseph Grenny and David Maxfield, the authors of Crucial Accountability … 56 percent said they had safeguarded secrets or grievances at work for more than a year.

Logo for Purge the Scourge of Office Jerks

Ignites / Financial Times
Purge the Scourge of Office Jerks
July 20th, 2015
Fed-up colleagues should confront bullies with examples of their bad behavior culled from several incidents, says David Maxfield … The key is to be as specific as possible, quoting the individual’s own words back at him, so the facts are indisputable.

Logo for What Your Employees Aren’t Telling You

PROFITguide
What Your Employees Aren’t Telling You
July 16th, 2015
A new [VitalSmarts] study suggests most staff have at least one workplace grievance that they haven’t voiced out loud. How to get them to talk.

Logo for Bad Day? Honey, Don’t Bring It Home

The Wall Street Journal
Bad Day? Honey, Don’t Bring It Home
July 15th, 2015
A spouse should ask a mate’s permission before switching to a problem-solving role, says David Maxfield … “Sometimes the spouse will say, ‘No, I have it all worked out,’ and sometimes they’ll say, “OK, that’s exactly what I need,’ ” he says.

Logo for How to Resolve Workplace Conflicts

HR Magazine
How to Resolve Workplace Conflicts
July 13th, 2015
Every unaddressed conflict wastes about eight hours of company time in gossip and other unproductive activities, says Joseph Grenny. “It’s an enormous drain on an organization.”

Logo for Six Ways to Increase Your Influence

Chief Learning Officer
Six Ways to Increase Your Influence
July 13th, 2015
Until we get all six of the sources of influence flowing in the direction of change, we’ll continue to fail. Even more damaging, we’ll pin the failure on moral deficiencies in our people rather than on our own insufficient understanding of human behavior.

Logo for Book It — Summer Reading From SHRM

Workforce
Book It — Summer Reading From SHRM
June 29th, 2015
Another book in hand was “Crucial Conversations,” which she thought will help with developing deeper, broad relationships among employees. “Performance conversations, collaboration, merit pay — these are all important issues we need to deal with.”

Logo for Signs Your Team is Too Strong for its Own Good

Harvard Business Review
Signs Your Team is Too Strong for its Own Good
June 29th, 2015
Frequent self-examination for the four indicators of the tribal virus — and intentional promotion of these three behaviors — will help you strike the right balance in building your team.

Logo for How to criticize a coworker without wrecking the relationship

FORTUNE
How to criticize a coworker without wrecking the relationship
June 25th, 2015
David Maxfield and Joseph Grenny, co-authors of a book called Crucial Conversations, recently did a study of 1,400 U.S. employees and managers and found that 56% refrained from bringing up a particular grievance, or more than one, usually out of fear of alienating someone they have to see every day.

Logo for Things Are Not Always What They Seem


Things Are Not Always What They Seem
June 22nd, 2015
The book Crucial Conversations by Kerry Patterson is a wonderful resource to help us realize that human interactions can be difficult and that we can often misread the process unless we are willing to get our hands dirty and break down the communication machine.

Logo for From Playground To Workplace: 3 Tips For Battling Office Bullies

Elite Daily
From Playground To Workplace: 3 Tips For Battling Office Bullies
June 16th, 2015
David Maxfield, coauthor of both “Crucial Confrontations” and “Influencer,” conducted a study for VitalSmarts in 2014 that found 96 percent of survey respondents experienced bullying at some point in their careers.

Logo for 5 Secrets to Mastering Conflict

Inc.
5 Secrets to Mastering Conflict
June 16th, 2015
By Travis Bradberry Between the two of us, Joseph Grenny (bio below) and I have spent 50 years studying what makes people successful at work. A persistent finding in both of our research is that your ability to handle moments of conflict has a massive impact on your success. How you handle conflict determines the amount […]

Logo for How to Raise Ethical Issues at Work

Fast Company
How to Raise Ethical Issues at Work
June 15th, 2015
If the person with questionable ethics is your boss, it’s best to proceed with caution. Joseph Grenny, co-author of Crucial Accountability, tells Fast Company that you should begin by letting your boss know you have their best interest in mind.

Logo for What Africa’s Leaders Have Learned About Facing Huge Challenges -by Joseph Grenny

Harvard Business Review
What Africa’s Leaders Have Learned About Facing Huge Challenges -by Joseph Grenny
May 28th, 2015
Simple principles appropriately applied can restore trust, create hope, and improve results. Even in the most complex political environments one can act with independence and integrity to do great things. And when leaders do the work required to mobilize effective behavior, remarkable things can be accomplished.

Logo for A Leader’s Guide to Influence: How to Change Bad Behavior and Get Results

Training Industry Magazine
A Leader’s Guide to Influence: How to Change Bad Behavior and Get Results
May 28th, 2015
If your organization has found a way to tolerate or simply live with entrenched bad habits, then it’s time you challenged these behaviors and turned them into productive work practices. If you don’t, then this research suggests these bad habits will continue indefinitely and produce profoundly damaging results. By learning the skills of influence, you […]

Logo for Are “Likes” dominating your life?

Bizcommunity (South Africa)
Are “Likes” dominating your life?
May 19th, 2015
A study, facilitated by VitalSmarts, shows that an increasing amount of people are losing connection with their lives in order to earn ‘Likes’ and social media praise.

Logo for 5 Books to Help You Deal with Work Drama

Psych Central
5 Books to Help You Deal with Work Drama
May 17th, 2015
The book [Crucial Accountability] outlines keys skills we’re rarely taught in college or business school, such as how to foster greater personal accountability among teammates and how to deliver praise when things do go right to keep everyone motivated.

Logo for Silence Kills: Can Technology Drive Meaningful Cultural Change In Health Care?

Huffington Post
Silence Kills: Can Technology Drive Meaningful Cultural Change In Health Care?
May 1st, 2015
In 2005, VitalSmarts and the American Association of Critical-Care Nurses (AACN) published a groundbreaking report called Silence Kills … These stats are startling in and of themselves, but the most worrisome item in the report was that, “despite the risks to patients, less than 10 percent of physicians, nurses, and other clinical staff directly confronted their colleagues […]

Logo for 5 common mistakes that will keep you from winning an argument

Business Insider
5 common mistakes that will keep you from winning an argument
May 1st, 2015
[Joseph Grenny co-write this post with Dr. Travis Bradberry.] So how can you use emotional intelligence to master crucial conversations? There are five common mistakes you must avoid, and five alternative strategies you can follow that will take you down the right path.

Logo for 5 Secrets to Mastering Conflict – By Travis Bradberry & Joseph Grenny

LinkedIn
5 Secrets to Mastering Conflict – By Travis Bradberry & Joseph Grenny
April 29th, 2015
The only way to win an argument is to never have one in the first place. Successful people know this—they don’t avoid conflict because they can do something productive with it before things get out of hand. Apply these strategies the next time you’re facing a challenging situation and you’ll be amazed by the results.

Logo for Creating Measurable Change in a Dying Culture

Association for Talent Development
Creating Measurable Change in a Dying Culture
April 27th, 2015
If you don’t want to end up at the bottom of the large precipice, the best step forward usually involves an overt, intentional, and systematic strategy for influencing the behaviors required to improve results.

Logo for Acquire career-enhancing habits

DESTINY magazine
Acquire career-enhancing habits
April 15th, 2015
Joseph Grenny, best selling author, social scientist and co-founder of VitalSmarts, outlines strategies you can take to foster positive change.

Logo for How being unprofessional increases employee engagement

The Next Web
How being unprofessional increases employee engagement
April 14th, 2015
The best-selling book Crucial Conversations, discusses how you can express yourself (no matter how offensively) and feel heard as long as there is safety. Learning to become proficient at creating a sense of safety will allow you to help people express how they really feel.

Logo for How to reduce workplace bullying using proactive measures

Ferret
How to reduce workplace bullying using proactive measures
April 14th, 2015
Leadership development and research firm VitalSmarts recently carried out a survey that revealed a few alarming statistics. About 96 per cent of workers polled had witnessed workplace bullying…

Logo for Are You Present When Viewing Real Estate?

Realty Times
Are You Present When Viewing Real Estate?
April 13th, 2015
A recent VitalSmarts survey reported that 91% of the more than 1600 people involved had seen tourists miss out on an important moment by trying to capture it on social media. Since buyers are “tourists” in someone else’s real estate, this research may be extrapolated to explain why so many buyers spend more time looking […]

Logo for Transforming Communication and Safety Culture in Intrapartum Care

Journal of Obstetric, Gynecologic and Neonatal Nursing
Transforming Communication and Safety Culture in Intrapartum Care
April 12th, 2015
The results of collaborative research studies conducted by organizations that represent professionals who care for women during labor and birth indicate that health care providers may frequently witness, but may not always report, problems with safety or clinical performance. Some of these health care providers felt resigned to the continuation of such problems and fearful […]

Logo for 7 Ways to Say No to Your Boss and Keep Your Job

Fast Company
7 Ways to Say No to Your Boss and Keep Your Job
April 10th, 2015
“People have a hard time saying ‘no’––period––and when you introduce power, it gets exponentially worse,” says Joseph Grenny, coauthor of Crucial Conversations … Instead of declining the request and walking away, Grenny and Amundson offer seven tips for delivering an effective, non-polarizing “no”:

Logo for Overcoming Peer Pressure in Your Business Decisions

Forbes
Overcoming Peer Pressure in Your Business Decisions
April 9th, 2015
Last month the thought leaders at VitalSmarts published an article in their online Newsletter about how to avoid making stupid choices because of peer pressure. The article, One Simple Skill to Overcome Peer Pressure, teaches a valuable skill that we can all benefit from in our personal and business lives…Check out this video. https://youtu.be/1-U6QTRTZSc

Logo for 4 Strategies to Implement and Spread PBL in Your School

Edutopia
4 Strategies to Implement and Spread PBL in Your School
April 9th, 2015
As suggested in Crucial Conversations by Kerry Patterson, et al, we feel the answer lies within the previous question — we need to make the conversation safe…

Logo for The Current: Ditch social media to discover “The Joy of Missing Out”

CBC Radio (Toronto)
The Current: Ditch social media to discover “The Joy of Missing Out”
April 6th, 2015
David Maxfield was recently interviewed on-air on CBC Radio (Toronto) for the program “The Current” — about VitalSmarts’ latest study “Society’s New Addiction: ‘Likes’ Over Life.”  Listen here to the 8-minute segment in which David tells the personal story that prompted him to do this study – and gives tips to remember when posting pictures […]

Logo for Keys to help you develop your leadership through social influence -By Joseph Grenny

Journal du Net (France)
Keys to help you develop your leadership through social influence -By Joseph Grenny
April 1st, 2015
Si vous voulez vraiment accélérer un changement et faire adopter de façon généralisée de nouveaux modes de fonctionnement ou créer de nouvelles habitudes, vous devez trouver des leaders d’opinion et les impliquer dans vos projets de changement –trouvez ces personnes dans votre entreprise et faîtes-en vos partenaires pour influencer le changement.

Logo for Errors of Comedy: Office humor has its place, but managers need to intervene when it crosses the line

Business Management Daily
Errors of Comedy: Office humor has its place, but managers need to intervene when it crosses the line
April 1st, 2015
Sometimes the volume or nature of a worker’s jokes makes it necessary for a manager to intervene. While this conversation can be uncomfortable, silence is not an option because it implies permission for the undesirable behavior to continue. David Maxfield, vice president of research at VitalSmarts and co-author of the New York Times best-seller Influencer, […]

Logo for Why we no longer talk with each other

The Torch
Why we no longer talk with each other
March 30th, 2015
“‘Likes’ are a low-effort way of producing a feeling of social well-being that takes more effort to get in the real world,” said Greeny in the study. “This study is a warning that we are beginning to take the easy over the real.”

Logo for Column: Social media often makes us anti-social

Pittsburgh Tribune-Review
Column: Social media often makes us anti-social
March 25th, 2015
Co-authors of New York Times bestsellers like “Crucial Conversations,” Joseph Grenny and David Maxfield, recently analyzed how “likes” and the need for other social media praise impact our lives. The results paint a picture of a media-obsessed society and found, for one thing, that 58 percent of people polled said “posting the perfect picture has […]

Logo for Six Frightening Facts You Need to Know About Health Care

Huffington Post
Six Frightening Facts You Need to Know About Health Care
March 25th, 2015
58 percent of clinicians felt unsafe about speaking up about a problem they observed or were unable to get others to listen. This statistic first appeared in a 2005 report by VitalSmarts and the American Association of Critical-Care Nurses (AACN) called “Silence Kills.”

Logo for You Can Have Constructive Conflict Over Email -By Joseph Grenny

Harvard Business Review
You Can Have Constructive Conflict Over Email -By Joseph Grenny
March 24th, 2015
It is possible to handle sensitive topics without the benefit of seeing faces, so long as you can accurately imagine them, and discipline yourself to respond to those imagined cues. When it becomes clear either your imagination or interventions are insufficient, make visual contact as soon as possible.

Logo for Date night — the secret to a happy and long-lasting marriage

Deseret News National
Date night — the secret to a happy and long-lasting marriage
March 21st, 2015
Joseph Grenny, a New York Times best-selling author who has continued to go on dates with his wife during his 26 years of marriage, agrees. “Behavior is always a team sport,” Grenny told the National. “Other people play a role in my behavior, influencing, provoking. It’s always a social process. Even if you’re thinking about career […]

Logo for How Wanting ‘Likes’ on Social Media Is Killing Our Capacity for Actual Joy (Infographic)

Entrepreneur
How Wanting ‘Likes’ on Social Media Is Killing Our Capacity for Actual Joy (Infographic)
March 13th, 2015
58 percent of respondents claimed that attempting to hone the perfect post has prevented them from enjoying life. The survey was conducted by behaviorists and best-selling authors Joseph Grenny and David Maxfield.

Logo for Obsessing over the perfect social media post is ruining your life, study says

Mashable
Obsessing over the perfect social media post is ruining your life, study says
March 13th, 2015
Joseph Grenny and David Maxfield, co-authors of New York Times bestsellers like Crucial Conversations, have unveiled a new study on the way “likes” and the need for other social media praise affect our day-to-day lives. The results of the study, which surveyed 1,623 people, paint a picture of a social media-obsessed society.

Logo for Social media addiction: when preserving the moment gets in the way of the actual moment

VentureBeat
Social media addiction: when preserving the moment gets in the way of the actual moment
March 12th, 2015
The resulting report, “Society’s New Addiction: Getting a ‘Like’ over Having a Life,” was co-authored with Joseph Grenny and is out today from training and consulting firmVitalSmarts.

Logo for Crucial Conversations Review – Strategies That Work When the Stakes are High

Splash Magazines
Crucial Conversations Review – Strategies That Work When the Stakes are High
March 10th, 2015
There’s no graduation for this work — it’s a life-long process. But with the alternative being a life-long series of experiences of unsatisfactory exchanges, stressful moments with colleagues, unproductive business proposals, and other personal and professional relationship problems, Crucial Conversationsstands as a tested and reliable source for help.

Logo for Balancing act: Readers offer tips for building trust with remote workers

Deseret News
Balancing act: Readers offer tips for building trust with remote workers
March 4th, 2015
They wrote to me in response to my recent column about a survey of more than 2,000 employees conducted by Utah-based VitalSmarts in partnership with Training Magazine. It was designed to capture people’s impressions of colleagues who work remotely, and respondents said they thought those remote workers were three times more likely than people in the […]

Logo for The technology that keeps us constantly connected is changing the way we think about etiquette

National Post
The technology that keeps us constantly connected is changing the way we think about etiquette
February 19th, 2015
In a 2,000-person study conducted by VitalSmarts Research in 2014, 89% of respondents reported damaged relationships as a result of another person’s “electronic display of insensitivity” (EDI). One in four said that EDIs had caused a serious rift with a friend or family member.

Logo for How to Change Your Employees’ Bad Habits

Inc.
How to Change Your Employees’ Bad Habits
February 17th, 2015
Joseph Grenny, a co-founder of corporate training and leadership development firm VitalSmarts, conducted a study of close to 1,000 professionals and found that 97 percent of them admit to having a “career-limiting habit.” These bad habits can range from unreliability to procrastination to just a resistance to change.

Logo for You Might Be the Reason Your Employees Aren’t Changing  -By Joseph Grenny

Harvard Business Review
You Might Be the Reason Your Employees Aren’t Changing -By Joseph Grenny
February 17th, 2015
In short, coaching works when it amplifies one’s own motivation, enhances ability, and equips people to address their context when it inhibits their ability to change. When it fails to do that, it simply doesn’t work.

Logo for How to Stop Workplace Bullying -By David Maxfield

Talent Management
How to Stop Workplace Bullying -By David Maxfield
February 17th, 2015
Clamping down on workplace bullying could mean saving thousands of dollars a year in lost productivity. Here’s where talent managers can start.

Logo for Survey: Office workers don’t trust colleagues who work remotely

Deseret News
Survey: Office workers don’t trust colleagues who work remotely
February 17th, 2015
So what can companies and managers do to overcome these problems? Maxfield wrote that VitalSmarts collected 600 examples of what the best managers of virtual teams do, and he offered six ideas based on what they learned.

Logo for The 3 Most Powerful Ways To Change People Who Don’t Want To Change

Forbes
The 3 Most Powerful Ways To Change People Who Don’t Want To Change
February 6th, 2015
I was intrigued when I saw a recent video of David Maxfield and Joseph Grenny– The “Behavioral Science Guys” — all around how we can change behavior in people who don’t want to change, and I thought the messages were dead on. See what you think: https://www.youtube.com/watch?v=9ACi-D5DI6A

Logo for Sources of influence deconstruct mystery of change

Poughkeepsie Journal
Sources of influence deconstruct mystery of change
January 31st, 2015
Not only was I able to lose my stubborn extra pounds, but I’ve kept them off for more than a year through one simple strategy: I changed the way I change. I targeted six sources of influence pulled from psychology, social psychology and organizational theory, as outlined in the New York Times best-selling book “Change […]

Logo for It’s Never Too Late To Be Nice

Forbes
It’s Never Too Late To Be Nice
January 30th, 2015
Kerry Patterson, co-founder of VitalSmarts and co-author of Crucial Conversations (a company and book that are all about empowering people to make better interpersonal choices), has just published a magnificent children’s book titled It’s Never Too Late To Be Nice. When I saw the title, I thought, “This book should be required reading for all […]

Logo for Leading with the truth: how to handle crucial conversations

The Globe and Mail
Leading with the truth: how to handle crucial conversations
January 26th, 2015
Have you ever experienced saying something and, literally as the words were leaving your lips, you knew you would regret it?

Logo for Shaping Strong School Leaders: KIPP Principal Training Rooted in ‘Real-World’ Practice

Education Week
Shaping Strong School Leaders: KIPP Principal Training Rooted in ‘Real-World’ Practice
January 21st, 2015
KIPP surveyed its principals—current and past—to see what they felt they needed in the job and brought in David Maxfield of VitalSmarts, a corporate training- and leadership-development company, as a consultant. Through its research, KIPP identified four vital behaviors it believes successful school leaders possess … [As a result, KIPP’s retention rate of school principals […]

Logo for A Proactive Approach to Addressing Unethical Behavior in the Workplace

Entrepreneur
A Proactive Approach to Addressing Unethical Behavior in the Workplace
January 19th, 2015
When the authors of Crucial Accountability gave an online survey to more than 900 working people in 2013, the three most common unethical workplace behaviors cited were taking credit for someone else’s work, indulging in extra long breaks and calling in sick when actually well.

Logo for Getting rid of company gossip

Insurance Business America
Getting rid of company gossip
January 13th, 2015
According to social scientist Joseph Grenny, workplace gossip cultivates an unhealthy, company-wide social system that can be difficult stamp out.

Logo for Career Coach: Dealing with a disruption

The Washington Post
Career Coach: Dealing with a disruption
January 11th, 2015
There are also some great books on this topic ­ “Difficult Conversations,” “Fierce Conversations,” “Crucial Confrontations” ­ that you might consider.

Logo for Stop Enabling Gossip On Your Team – By Joseph Grenny

Harvard Business Review
Stop Enabling Gossip On Your Team – By Joseph Grenny
January 9th, 2015
Gossip is not a problem; it’s a symptom. The symptom disappears when a critical mass of leaders stop enabling it, create trust in healthy communication channels, and invest in building employees’ skills to use them.

Logo for When Dementia Threatens a Family’s Finances

TIME
When Dementia Threatens a Family’s Finances
January 6th, 2015
To help a family prepare for a discussion of changing financial responsibilities, circulate the book Crucial Conversations, by Kerry Patterson.

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News TiPedia.com
Top 10 Simple New Years Resolutions
January 5th, 2015
We observe, we tell a story, and then we feel. …Since we and only we are telling the story, we can take back control of our own emotions by telling a different story. These are the claims made in Chapter 6 of Crucial Conversations…

Logo for People Who Keep Their Resolutions Do These 5 Things

Forbes
People Who Keep Their Resolutions Do These 5 Things
January 5th, 2015
The “ah-ha” moment came while reading the book Change Anything: The New Science of Personal Success … In 2007 I hit rock bottom in every way. Change Anything hadn’t been written at that point, but the tactics it contains were exactly what I used to dig myself out of my hole. Today I’m in the best shape […]

Logo for 10 great steps to talk about money without fighting

FamilyShare
10 great steps to talk about money without fighting
January 3rd, 2015
You may need to explore your spouse’s feelings that are leading to her withdrawal from the discussion. A good tool for learning how to better communicate with your spouse is the bestselling book, Crucial Conversations: Tools for Talking When Stakes Are High.

Logo for Why are resolutions so hard to follow?

Fast Company
Why are resolutions so hard to follow?
December 29th, 2014
While many of us assume that the key to changing our habits is having enough willpower, social scientistJoseph Grenny, co-author of Change Anything: The New Science of Personal Success, says our will to change is only a small factor that contributes to our ability to follow through with habit-changing resolutions.

Logo for 5 Signs You’re a Bad Customer

U.S. News & World Report
5 Signs You’re a Bad Customer
December 19th, 2014
If crummy service seems constant, the common denominator may be you. [Joseph Grenny is quoted.]

Logo for How Parents Could Be Sending The Wrong Message With Elf On The Shelf

The Huffington Post
How Parents Could Be Sending The Wrong Message With Elf On The Shelf
December 17th, 2014
A 2014 study by Joseph Grenny and David Maxfield, co-authors of Influencer: The New Science of Leading Change, gauged how the framing of the holiday affects kids’ behavior.

Logo for How To Successfully Get Your Company To Change

Forbes
How To Successfully Get Your Company To Change
December 16th, 2014
I highly recommend the book, Influencer: The Power to Change Anything, for those who would like to learn more about the power of and strategies related to influence.

Logo for VitalSmarts one of ‘Best Companies to Work For’ in Utah

Utah Business
VitalSmarts one of ‘Best Companies to Work For’ in Utah
December 12th, 2014
More than 500 people gathered together Thursday during Utah Business magazine’s annual Best Companies to Work For awards program and luncheon to celebrate the … companies across Utah that best know how to keep their employees happy.

Logo for Lessons Learned: Small Business Takeaways from 2014

Staples Business Hub
Lessons Learned: Small Business Takeaways from 2014
December 12th, 2014
“Too often, organizations ask Millennials to bide their time and wait their turn,” says David Maxfield, the company’s vice president of research. “That’s not how you nurture knowledge workers, no matter their age. VitalSmarts’ research shows that organizations can help through training and by making it easier for young people to be heard.”

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The Washington Post
Does Santa make our kids selfish?
December 10th, 2014
Maxfield, a social scientist and author, said parents need to talk about generosity — it doesn’t just happen. “Have them be involved in being generous where they actually take action,” he said. “Brainstorm with a young child as to what their siblings or daddy or mommy want for Christmas.”

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Veterinary Advantage
Creating an Open Sales Environment
December 1st, 2014
I recently read a posting on the Harvard Business Review Blog Network by Joseph Grenny entitled “4 Ways Leaders Can Create a Candid Culture.” I have long believed that the most successful distribution reps use leadership skills instead of the typical sales tactics to achieve and maintain their level of success. That led me to […]

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Lehigh Valley Business
Hard but necessary steps to build trust
December 1st, 2014
There is another interesting factor at play in the leadership challenge of trust, and that is the ability to have crucial conversations … This skill – the ability to get in the “tank” and have the hard conversations – is a critical factor in leadership success.

Logo for How to Disagree with Your Boss – By Joseph Grenny

Harvard Business Review
How to Disagree with Your Boss – By Joseph Grenny
November 25th, 2014
When powerful people shut you down, it may not be because they’re incapable of brooking dissent. It may be that they mistake dissent for disrespect. By contracting up front for candor, clarifying your intent before diving into the content of your concerns, and giving your boss a reason to give you permission to disagree — […]

Logo for Businesses need to focus on ‘crucial conversations’ for efficiency

The Brunei Times
Businesses need to focus on ‘crucial conversations’ for efficiency
November 25th, 2014
“Sometimes, we have these opposing opinions, we see things differently in different situations, the stakes are high and important to all the parties involved and the emotions kick in, people tend to not be on their best behaviour,” said Beth Wolfson, a consultant at a Malaysia-based organisational leadership specialist company.

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The Salt Lake Tribune
Five keys to building a better workplace
November 14th, 2014
Communication may be an overused word in the world of workplace management, but not all companies do it well. David Maxfield is a Utah business consultant on the most effective ways to talk and engage with employees, especially when it comes to underperforming workers.

Logo for VitalSmarts One of Top Workplaces in Utah –Salt Lake Tribune

The Salt Lake Tribune
VitalSmarts One of Top Workplaces in Utah –Salt Lake Tribune
November 13th, 2014
Meet the 50 companies in Utah that received the highest ratings from their employees. [VitalSmarts No. 6 in Small Businesses.]

Logo for 6 Keys To Working With Others As Your Startup Grows -By Kerry Patterson

Business 2 Community
6 Keys To Working With Others As Your Startup Grows -By Kerry Patterson
November 11th, 2014
“We needed the ability to master high-stakes, often emotional, conversations. We had to know how to turn those nasty ‘others’ that many of us now found annoying, into helpful colleagues whom we respected and valued…”

Logo for Can you recommend any sources … to manage conflict? Crucial Conversations

Nurse.com
Can you recommend any sources … to manage conflict? Crucial Conversations
November 7th, 2014
Dear Interested in Language Tools, How wonderful you have an interest in further educating yourself and your coworkers to find and use the power of words to resolve conflict. I recommend the following books: ”Confident Voices” by Beth Boynton, RN; “Crucial Conversations” by KerryPatterson, Joseph Grenny, Ron McMillan and Al Switzler … Nest wishes, Donna

Logo for Reader interview: ‘Crucial Conversations’ a great tool for important discussions

Fort Wayne News-Sentinel
Reader interview: ‘Crucial Conversations’ a great tool for important discussions
November 1st, 2014
The book, ‘Crucial Conversations,’ has real potential, like an awakening to what one should be doing — to refocus, to be aware of your dialogue and the person you’re having a dialogue with. It’s quite comprehensive — and helpful.

Logo for It’s influence, not authority that makes a great leader

The Philippine Star
It’s influence, not authority that makes a great leader
October 20th, 2014
Joseph Grenny will be in town on the afternoon of Oct. 28 to talk about “Crucial Leadership During Critical Times” at the 15th Achievers & Leaders Seminar at SMX Taguig Convention Center. In his talk, Grenny will outline the “influence process” supported by extensive intuitive research.

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Inc.
How to Get Your Quiet Employees Talking
October 13th, 2014
Joseph Grenny, co-founder of corporate training company VitalSmarts, tells HBR that leaders need to dig into their culture and understand why people aren’t talking: “Silence usually means people are holding back,” Grenny says.

Logo for Don’t Just Make Money, Build Relationships

Forbes
Don’t Just Make Money, Build Relationships
October 10th, 2014
Stressful conversation is when communication really counts, and when we will either shine or have egg on our faces … I want to recommend a book on this topic for you called Crucial Conversations.

Logo for How to Get Your Employees to Speak Up

Harvard Business Review
How to Get Your Employees to Speak Up
October 10th, 2014
Getting an early handle on minor issues before they become big problems is the key, according to Joseph Grenny … “You can approximate the effectiveness of the team — or even an entire organization — by measuring the average lag time between when problems are identified and when problems are brought out in the open,” he […]

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TD Magazine
Neutralizing the Workplace Bully
October 8th, 2014
A recent survey conducted by VitalSmarts, a corporate training solutions provider, found that workplace bullies can have better job security. According to the survey, some bullies have kept the same job for more than 30 years.

Logo for In crucial workplace conversations, choose your words wisely

St. Louis Post-Dispatch
In crucial workplace conversations, choose your words wisely
October 5th, 2014
Some of this thinking is inspired by Vital Smarts, a company known for providing excellent training in managing “Crucial Conversations” — conversations that help manage conflict in the workplace. I have partnered with them, applying their methodologies with some of my Career Coaching clients, and have seen impactful results.

Washington Post
[Crucial Accountability is #7 on Bestselling Paperback list: Nonfiction/General]
October 3rd, 2014
7. Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior (McGraw-Hill, $20). By Kerry Patterson.

Charterology
Speak Up or Burn Out
October 1st, 2014
Five crucial conversations that drive educational excellence. By David Maxfield

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Psychology Today
Rude Technology: Where have all the manners gone?
September 27th, 2014
Three out of five people say someone is rude to them on social media more than once a month. VitalSmarts conducted a survey of 2,698 people, and 78 percent of those reported an increase of rudeness in the virtual world as opposed to face to face.

Logo for Community Date Night to feature NYT best-selling Provo author

The Daily Herald
Community Date Night to feature NYT best-selling Provo author
September 25th, 2014
Grenny will be basing the Date Night discussion on decades of research on the topic of accountability and strengthening family relationships. He will teach vital skills for holding one’s spouse and children accountable while building family relationships on a foundation of trust.

Logo for The Top 10 Books to Build Your Business Acumen

Acumen Learning
The Top 10 Books to Build Your Business Acumen
September 23rd, 2014
Much of what we are able to accomplish is based on the quality of conversations we have – whether they are personal conversations with family or friends, or business conversations with customers, employees, or your boss. Based on 25 years of research, Crucial Conversations presents a model to help you improve your conversations in any […]

Logo for Community Date Night

Provo Insider
Community Date Night
September 21st, 2014
Those tired of having the same argument with their spouse – or wishing their kids would follow through on chores – or looking to teach their kids some responsibility – should benefit from the seventh annual Community Date Night, supported by the United Way of Utah County and VitalSmarts. Bestselling author and world-class presenter Joseph Grenny will teach […]

Logo for Eleven Ways To Stay Sought-After By Connecting Better In Conversation

Forbes
Eleven Ways To Stay Sought-After By Connecting Better In Conversation
September 19th, 2014
For further ideas on fostering convivial, worthwhile conversation, I recommend Crucial Conversations.

Logo for VitalSmarts Acquired by Providence Equity Partners

Utah Business
VitalSmarts Acquired by Providence Equity Partners
September 16th, 2014
VitalSmarts has agreed to be acquired by Providence Equity Partners. The companies have not disclosed the financial terms of the transaction.

Logo for Making Long-distance Relationships Work -By David Maxfield

Training Magazine
Making Long-distance Relationships Work -By David Maxfield
September 15th, 2014
Problems that involve remote colleagues result in significantly more severe impacts to productivity, cost, quality, and time, according to a survey by VitalSmarts and Training magazine. But the situation isn’t hopeless. Here are some steps that can help.

Logo for How to set expectations with your employees

National Restaurant Association
How to set expectations with your employees
September 11th, 2014
“Sometimes we wait to offer criticism until we’re irritated,” says Joseph Grenny, co-author of “Crucial Conversations: Tools for Talking When Stakes Are High.” “That’s a bad idea, because in spite of our best efforts to mask our emotions, the way we offer criticism inevitably changes. Our goal is no longer to be constructive; it’s to […]

Logo for Don Follis: Crucial conversations are vital for a meaningful life

The News-Gazette
Don Follis: Crucial conversations are vital for a meaningful life
September 9th, 2014
In the many summits that I have attended, few topics resonated with me as much as one that was featured this year — the importance of having crucial conversations. Joseph Grenny brought his expertise on this topic to the Willow Creek Stage by saying if we don’t talk out problems, we will act them out. […]

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NewsOK
5 reasons to put down the smartphone
September 3rd, 2014
“Ninety percent of responses to Grenny’s survey said people shouldn’t respond to texts or check social media sites in public.”

Logo for Critical Conversations in Nursing

Advance Healthcare Network for Nurses
Critical Conversations in Nursing
August 28th, 2014
The nursing process offers pathways for nurses to communicate effectively with patients and increase staff unity.

Logo for Inc. Magazine


Inc. Magazine
August 20th, 2014
VitalSmarts was ranked No. 4875 on the 2014 Inc. 5000 list of fastest-growing companies in America — and was named a Five-time Inc. 5000 Honoree.

Logo for Speak Up or Burn Out  -By David Maxfield

Psychology Today
Speak Up or Burn Out -By David Maxfield
August 18th, 2014
Five Crucial Conversations that Drive Educational Excellence

Logo for VitalSmarts Updates Influencer 2.0 Training

Recruiter
VitalSmarts Updates Influencer 2.0 Training
August 15th, 2014
The Influencer 2.0 Training course teaches “a proven change model for anyone looking to alter human behavior – no matter the person’s level of formal authority, leadership, experience, or number of direct reports.”

Logo for Balancing act: Readers dispute prevalence of workplace bullying

Deseret News
Balancing act: Readers dispute prevalence of workplace bullying
August 13th, 2014
Are Americans really being bullied at work? Or are U.S. workers just too sensitive to criticism? Several readers have sent these questions my way during the last month since I wrote a couple of columns about the prevalence of bullying at work.

Logo for 6 Keys To Change Management: Why Willpower Alone Isn’t Enough

Forbes
6 Keys To Change Management: Why Willpower Alone Isn’t Enough
August 7th, 2014
David Maxfield joined me for half an hour on the topic of change management for companies and individuals. I was sitting on my phone, taking notes in Evernote at a table at Roxberry, drinking a green smoothie to lose weight as I listened to David.

Logo for Business Bookshelf: Learning how to address bad behaviour

The Chronicle Herald
Business Bookshelf: Learning how to address bad behaviour
August 1st, 2014
Would we be more apt to speak up? The award-winning team of authors — Patterson, Grenny, Maxfield, McMillan and Switzler — have done just that in Crucial Accountability. They teach us how to deal with the problem at hand without harming the relationship — and, possibly even strengthening it.

Logo for How To Use Conflict To Your Advantage At Work

Fast Company
How To Use Conflict To Your Advantage At Work
July 31st, 2014
VitalSmarts found that 95% of employees have trouble voicing differences of opinion, which results in a loss of roughly $1,500 per eight-hour workday.

Logo for How to Be a Leader during Layoffs

Selling Power
How to Be a Leader during Layoffs
July 29th, 2014
Grenny offers these tips to help managers lead through layoffs and emerge with a strong, trusting team of reps: 1. Downsize with kindness. 2. Be transparent. 3. Build confidence in the future.

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The Boston Globe
Dealing with Workplace Bullies
July 29th, 2014
“There’s this collective powerlessness, which is remarkable,” says Grenny. “Social control is the most effective way to stamp out bullying, but that’s not happening.”

Logo for The Real-World Implications Of Workplace And Cyber Bullying

Forbes
The Real-World Implications Of Workplace And Cyber Bullying
July 27th, 2014
A recent study by VitalSmarts, a leadership consultancy founded by David Maxwell, author of the excellent book Crucial Conversations, polled nearly 3,000 people on the topic of workplace bullying. 

Logo for The worst (and best) things to say to someone who is grieving -By Joseph Grenny

Deseret News
The worst (and best) things to say to someone who is grieving -By Joseph Grenny
July 23rd, 2014
Dos and Don’ts of Comforting Others: 1. Offer your heart, not your brain. 2. Don’t offer judgments. 3. Don’t give them an assignment, but take thoughtful initiative.

Logo for Rampant Bullying Found Across Workplaces -By David Maxfield

Entrepreneur
Rampant Bullying Found Across Workplaces -By David Maxfield
July 18th, 2014
In a recent study that Joseph Grenny and I conducted for our organization, VitalSmarts, 96 percent of survey respondents said they have experienced bullying at work. It’s not the kind of bullying one might expect, though.

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The Christian Post
Facebook Users Are More Likely to Divorce, Study Finds
July 18th, 2014
VitalSmarts found that 19 percent of respondents decreased their offline contact with a person because of something that individual said on social media. [Joseph Grenny told The Christian Post last year that the findings showed there is a need “for manners to catch up with technology.”]

Logo for 5 Signs You’re Dealing With A Workplace Bully

Business Insider
5 Signs You’re Dealing With A Workplace Bully
July 16th, 2014
96% of people have experienced bullying at the office, says David Maxfield, VP of research at VitalSmarts and coauthor of a recent study on workplace bullying.

Logo for Taking Aim at Workplace Bullies

Human Resource Executive Online
Taking Aim at Workplace Bullies
July 10th, 2014
One study, released in June by Provo, Utah-based VitalSmarts, found that 96 percent of 2,283 individuals had experienced some form of workplace bullying. What’s more, the survey found 86 percent of bullies have been at it for more than one year and 54 percent have been doing it for more than five years.

Logo for Fight Workplace Bullying with Better Communication Skills

Deseret News
Fight Workplace Bullying with Better Communication Skills
July 8th, 2014
In our email interview, Maxfield wrote that the best way to prevent bullying at work is to build a strong culture of accountability on four levels: Personal. Peer. Supervisory. Systemic.

Logo for 4 Ways Leaders Can Create a Candid Culture  -By Joseph Grenny

Harvard Business Review
4 Ways Leaders Can Create a Candid Culture -By Joseph Grenny
July 8th, 2014
When leaders want to create an open culture where people are willing to speak up and challenge one another, they often start by listening. This is a good instinct. But listening with your ears will only take you so far. You also need to demonstrate with words that you truly want people to raise risky […]

Logo for The Social Media Skills Gap

TD Magazine
The Social Media Skills Gap
July 8th, 2014
Social media has potential for improving organizational performance and driving business, but new research from VitalSmarts, a corporate training solutions provider, found that many organizations persist in discouraging its use in the workplace. Rooting out organizations’ remaining distrust of social media starts with training.

Logo for Workplace Bullying on the Rise: How Dangerous Is It?

Wall St. Cheat Sheet
Workplace Bullying on the Rise: How Dangerous Is It?
July 8th, 2014
Suffice to say, most companies are not adept with dealing with bullies in the workplace. TheVitalSmarts report found that a mere 51 percent of respondents worked for a place that had a policy to keep bullying at bay, 7 percent know of an individual who used it and 6 percent said the policy was not effective.

Logo for More teaching, less threatening can lead to greater influence -By Joseph Grenny

Deseret News
More teaching, less threatening can lead to greater influence -By Joseph Grenny
July 8th, 2014
Bad behavior is more often due to a lack of skills than to bad motives. When we learn to recognize our tendency to commit the Fundamental Attribution Error and ask, “Why would a reasonable, rational and decent person do this?” our influence efforts improve markedly.

Logo for Balancing act: Survey: Bullying is wreaking havoc in the workplace

Deseret News
Balancing act: Survey: Bullying is wreaking havoc in the workplace
July 1st, 2014
Bullying isn’t only a problem for children at school. According to a new survey from VitalSmarts, it’s wreaking havoc in our offices, too … I was shocked by how high those numbers were, and so was David Maxfield, vice president of research at VitalSmarts and co-author of “Influencer,” “Crucial Accountability” and “Change Anything.”

Logo for Does the Office Bully Have More Job Security?

Fast Company
Does the Office Bully Have More Job Security?
June 30th, 2014
A new survey says bullies have job security, usually because people are afraid to confront them. Here’s how to shut down the bad behavior.

Logo for The ‘silent epidemic’: workplace bullying is on the rise, research shows

The Guardian
The ‘silent epidemic’: workplace bullying is on the rise, research shows
June 26th, 2014
Grenny and his co-author, David Maxfield, suggest several techniques for dealing with bullies, including speaking up right away, sticking to detailed facts when talking about bullying, finding out what kind of legitimate concern the bully has, warning the bully of the consequences of their behavior, and holding boundaries.

Logo for How Facebook employees use Facebook at work

FORTUNE
How Facebook employees use Facebook at work
June 25th, 2014
David Maxfield: “If we could break down this fear that letting people’s outside life ‘intrude’ into their work life is always bad, I think we’d discover a huge breakthrough in productivity.”

Logo for Next time you feel nervous, assume this position -By Joseph Grenny

Deseret News
Next time you feel nervous, assume this position -By Joseph Grenny
June 25th, 2014
“Changing your posture doesn’t just “psych you up” — it juices you up. It isn’t just others who are influenced by our nonverbal communications, we are too. Body language affects not only how others see us, but it also appears to change how we see ourselves.”

Logo for How a best-selling author helped a Michigan hospital raise hand hygiene rates

MLive
How a best-selling author helped a Michigan hospital raise hand hygiene rates
June 25th, 2014
“We taught them how to think about influence problems with six of these sources of influence, and how to shift human behavior,” said Grenny, who led a morning seminar on business leadership at the JW Marriott in Grand Rapids on Wednesday, June 25, and will be presenting to in Ann Arbor on Thursday.

Logo for What Workplace Bullying Looks Like In 2014 — And How To Intervene

Forbes
What Workplace Bullying Looks Like In 2014 — And How To Intervene
June 25th, 2014
According to David Maxfield, coauthor of the books Crucial Conversations and Influencer, 96% of American employees experience bullying in the workplace, and the nature of that bullying is changing. “In the 70’s, it was fisticuffs,” he recalls. “I don’t think that’s happening at Facebook.”  

Logo for Who Me? How to Build Accountability in the Workplace

Associations Now
Who Me? How to Build Accountability in the Workplace
June 19th, 2014
Best-selling author David Maxfield explains why it’s important to hold one another accountable at work and how we can do so.

Logo for Joseph Grenny to share insights on business performance at 20104 Summit

Chicago Tribune
Joseph Grenny to share insights on business performance at 20104 Summit
June 17th, 2014
“Start every change project with a clear and compelling statement of the goal you’re trying to achieve,” says Joseph Grenny, co-chairman and co-founder of VitalSmarts, an innovator in corporate training and leadership development. Grenny is one of 14 featured speakers for Willow Creek Association’s 2014 Global Leadership Summit.

Logo for Five tips for parents of electronics addicts -By Joseph Grenny

Deseret News
Five tips for parents of electronics addicts -By Joseph Grenny
June 17th, 2014
“Your best hope of influencing [your son] for the better is to keep your motives right, maintain reasonable boundaries and focus on helping him learn to recognize consequences in his own life.”

Logo for About To Say “I Do”? Make Sure You’re Money Compatible

Forbes
About To Say “I Do”? Make Sure You’re Money Compatible
June 16th, 2014
With money and communication issues cited as some of the main reasons for divorce, it’s important a new couple develop healthy habits early on, says Joseph Grenny, author of Crucial Conversations, the New York Times bestselling book.

Logo for How To Get People Off Their Phones In Meetings Without Being A Jerk

Forbes
How To Get People Off Their Phones In Meetings Without Being A Jerk
June 5th, 2014
It’s not only at work where we’re bothered by inappropriate cell phone use, or Electronic Displays of Insensitivity (EDI). According to a survey by VitalSmarts, 89% of participants said that insensitive use of technology had negatively affected their personal relationships.

Logo for The Best Teams Hold Themselves Accountable –By Joseph Grenny

Harvard Business Review
The Best Teams Hold Themselves Accountable –By Joseph Grenny
May 30th, 2014
The role of the boss should not be to settle problems or constantly monitor your team, it should be to create a team culture where peers address concerns immediately, directly and respectfully with each other. Yes, this takes time up front. But you’ll see problems solved both better and faster.

Logo for Jeffrey Immelt, CEO of GE [and others incl. Joseph Grenny] to present at Global Leadership Summit

Chicago Tribune
Jeffrey Immelt, CEO of GE [and others incl. Joseph Grenny] to present at Global Leadership Summit
May 27th, 2014
The Summit is a two-day event that seeks to transform leaders around the world with an injection of vision, skill development and inspiration from a Christian perspective. 

Logo for Can a Digital Connection Replace a Physical One?

Fast Company
Can a Digital Connection Replace a Physical One?
May 23rd, 2014
Joseph Grenny writes that social media can boost productivity, improve decisions, and drive sales, but the danger is that managers will be deluded into thinking it can substitute for the day-to-day investment in face-to-face connections.

Logo for Smartphones are causing rifts in relationships (TV)

WUSA-9 TV (CBS)
Smartphones are causing rifts in relationships (TV)
May 6th, 2014
David Maxfield talks about the results of VitalSmarts’ recent study “Digital Divisiveness.”

Logo for Stop Arguing With Atheists Online

The Christian Post
Stop Arguing With Atheists Online
May 2nd, 2014
According to a 2013 VitalSmarts survey of about 2,600 people, 35 percent of respondents reported blocking, unsubscribing or “un-friending” someone due to an argument held on social media.

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Managing People At Work
4 Challenges of Being a Young Boss
May 1st, 2014
Joseph Grenny suggests having an honest discussion in which you let the other person know you want a productive working relationship that doesn’t skirt sensitive issues like age differences. (See PDF to May newsletter_Silence 7 common complaints)

Logo for The Case for Embracing Social Media at Work

FOXBusiness
The Case for Embracing Social Media at Work
May 1st, 2014
A new report led by David Maxfield claims social media has untapped potential in the workplace.

Logo for Putting Poverty Alleviation in the Hands of the Impoverished

The Huffington Post
Putting Poverty Alleviation in the Hands of the Impoverished
April 29th, 2014
Albert Bandura and the “Influencer” strategy, developed by Joseph Grenny, inspired Fundación Paraguaya to help poor families ask two questions: Is it worth it? Can I do it?

Logo for Can Social Media At Work Be A Good Thing?

AllTwitter
Can Social Media At Work Be A Good Thing?
April 28th, 2014
Six in 10 respondents to a recent survey said that use of social media in the office improved work relationships, and about a third said that they used platforms such as Twitter and Facebook to further work-related projects.

Logo for Infographic: 48% of companies don’t encourage social media networking

The Drum
Infographic: 48% of companies don’t encourage social media networking
April 26th, 2014
Social media can have “powerful positive impacts” in professional settings, but most organisations either discourage or disregard its use in the workplace, a new study has revealed.

Logo for 2 Remarkable Books That Will Change Your Life–And Your Business

Inc. Magazine
2 Remarkable Books That Will Change Your Life–And Your Business
April 15th, 2014
In Crucial Conversations, the authors share the results of their 25-year study of successful communicators. Not surprisingly, the key skill that differentiated them from their peers was their ability to deal with these very crucial (and oft-dreaded) conversations.

Logo for Dog-Eared Books: What’s on Your Bedside Table?

Scholastic.com
Dog-Eared Books: What’s on Your Bedside Table?
April 1st, 2014
“I find myself turning again and again to Crucial Conversations: Tools for Talking When Stakes Are High. It’s my instinct to avoid having difficult conversations and I have to work against my fight-or-flight tendencies.

Logo for David Maxfield discusses “Electronic Displays of Insensitivity” (TV)

KSL-TV5
David Maxfield discusses “Electronic Displays of Insensitivity” (TV)
March 28th, 2014
Earlier this month we told you about new research on “Electronic Displays of Insensitivity” — basically ignoring people in favor of your smartphone. Today we are lucky enough to have one of the men behind this study in studio today — New York Times best selling author David Maxfield.

Logo for ‘Electronic Displays of Insensitivity’ on the Rise

The Blaze
‘Electronic Displays of Insensitivity’ on the Rise
March 21st, 2014
In Joseph Grenny’s Digital Divisiveness, 87 percent of respondents reported that electronic displays of insensitivity (EDIs) — i.e., the intrusive or inappropriate use of technology — is worse today than it was just a year ago.

Logo for Checking your cell phone will kill your relationship

San Francisco Chronicle
Checking your cell phone will kill your relationship
March 19th, 2014
Nearly 9 out of 10 people say that at least once a week, their friends or family stop paying attention to them in favor of something happening on their digital devices. And 1 in 4 say EDIs have caused a serious rift with a friend or family member.

Logo for What to Answer: Your Phone or Your Wife?

Daily Beast
What to Answer: Your Phone or Your Wife?
March 19th, 2014
A new study [by VitalSmarts] suggests ignoring someone to check a digital device may actually damage your relationship. When did technology start trumping respect?

Logo for 4 Ways to Overcome Age-Related Tension in the Office

Entrepreneur.com
4 Ways to Overcome Age-Related Tension in the Office
February 19th, 2014
David Maxfield contributes an article on how to work with coworkers of different generations based on VitalSmarts multigenerational research.

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Miami Herald
Social Media Helps Coworkers Bond
February 18th, 2014
David Maxfield discusses the advantages of social media in the workplace and how to mitigate issues with coworkers.

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Chief Learning Officer
Why Accountability is Key to Maintaining an Ethical Workplace
February 5th, 2014
Joseph Grenny contributes advice on how to speak up and hold others accountable to maintain and ethical workplace.

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Forbes.com
Study: The War Of Generations Results In Lost Productivity
February 5th, 2014
VitalSmarts releases new research that shows more than 1 in 3 people waste five or more hours each week (12 percent of their work week), due to chronic, unaddressed conflict between colleagues from different generations.

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Harvard Business Review
Research: We Should Speak Up About Ethical Violations More Often
January 21st, 2014
Joseph Grenny shares research and experience that proves getting people to speak up about ethical violations is not about rewarding whistle-blowers, but creating an environment where employees feel able to hold people accountable.

CNBC
New Year’s Resolutions: Why You Shouldn’t Bother
December 30th, 2013
Vitalsmarts found that the failure to stick to New Year’s resolutions carries a price tag of more than $1,000 for seven in 10 people.

The Salt Lake Tribune
When Santa ‘Frames’ Christmas, Children Respond
December 20th, 2013
VitalSmarts experts found that the way you frame gift giving at Christmas can affect children’s generosity.

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Business Insider
The 13 Most Popular Business Books of 2013
December 13th, 2013
Crucial Conversations is listed among the 13 most popular business books of 2013 alongside Jim Collins’ Good to Great, and Sheryl Sandberg’s Lean In.

CNN.com
When Your Partner’s Wallet Wanders
December 10th, 2013
Joseph Grenny shares five tips for discussing holiday finances with a squandering spouse.

MainStreet.com
Millennials More Responsible with Credit Than Gen X-ers
November 19th, 2013
Joseph Grenny shares insight as to why Millennials are better with their money.

Talent Management
The Do’s and Don’ts of Dealing With a Slacking Co-Worker
November 12th, 2013
Kerry Patterson discusses how to respectfully and effectively confront a slacking coworker.

iVillage.com
How to Form a Healthy Habit That’ll Actually Last
November 4th, 2013
Joseph Grenny shares tips for what it takes to really create a healthy habit and how long before it clicks.

Kansas City Star
How to Blow The Whistle Without Blowing Your Career
November 1st, 2013
VitalSmarts found that 63% frequently observe minor and major infractions, yet they confront only half of the unethical behavior they see.

FOX Business News
How to Blow the Whistle Without Blowing Your Career
November 1st, 2013
VitalSmarts found that 63% frequently observe minor and major infractions, yet they confront only half of the unethical behavior they see.

Psychology Today
Aligning Different Parenting Styles
October 31st, 2013
Joseph Grenny shares how to turn conflicting parenting styles into complementary ones.

The Washington Post
Elizabeth George and Nobel Laureate Alice Munro at Number 1 on Fiction Hardback, Paperback Lists
October 26th, 2013
Crucial Conversations is ranked No. 2 on the Washington Post Paperback Nonfiction Bestsellers List.

FOX Business News
Why You Need to Ask Doctors if They’ve Washed Their Hands
October 25th, 2013
David Maxfield shares the importance of personal, social and structural influences to facilitate hand hygiene behavior.

Forbes
Six Frightening Facts You Need to Know About Healthcare
October 22nd, 2013
VitalSmarts’ “Silence Kills” study found that less than 10 percent of medical staff confront their colleagues about their concerns.

KUTV 2News
Change Your Bad Habits
September 18th, 2013
Joseph Grenny gives a preview of the skills he’ll share at the upcoming community date night to benefit the United Way.

MainStreet.com
Workplace Blame: Don’t Be a Snitch or a Pushover
September 18th, 2013
Joseph Grenny shares how employees can effectively handle mistakes at work.

Deseret News
Want Better Relationships, More Money, Greater Happiness? Change Your Behavior
September 17th, 2013
Joseph Grenny shares how to achieve greater success and build stronger relationships through applying the behavior change principles in Change Anything.

Forbes
Silence Kills: Can Technology Drive Meaningful Cultural Change in Healthcare?
September 16th, 2013
The Silence Kills and Silent Treatment studies from VitalSmarts show the lack of effective communication between clinical teams can have deadly consequences.

Economic Times
An Influencer Can Change People’s Behaviour in the Pursuit of High Performance
September 13th, 2013
Al Switzler shares how Spectrum Health achieved unprecedented success in hand hygiene compliance through Influencer.

Yahoo! Shine
How to Stop a Bully–Before Anyone Gets Hurt
August 29th, 2013
Joseph Grenny shares four tips to stop playground and cyber bullying.

CNNMoney
5 Toughest Work Conversations
August 26th, 2013
Joseph Grenny shares tips for successfully navigating difficult conversations at work.

CNN International
Business 360: Quest Means Business
August 26th, 2013
Ron McMillan elaborates on the five toughest work conversations shared in the CNNMoney article.

Business Insider
How We Successfully Built an Awesome Company Culture Abroad
August 23rd, 2013
TaskUs says Crucial Conversations solved their communication struggles.

Inc. Magazine
2013 Inc. 5000 List
August 16th, 2013
VitalSmarts is listed as #4109 on the 2013 Inc. 5000 list of fastest-growing companies in America.

Chicago Tribune
Tranel Financial Group to Be Host Site for Global Leadership Summit
July 30th, 2013
Joseph Grenny will speak at the Willow Creek Global Leadership Summit alongside Colin Powell, Patrick Lencioni and Brene Brown.

Training magazine
4 Key Strategies for Increasing Transference
July 29th, 2013
Al Switzler shares how to increase training transference by incorporating strategies within the Six Sources of Influence.

Advance for Nurses
Bosses, Bullying & Burnout in Nursing
July 24th, 2013
Rebecca Saxton said introducing Crucial Conversations Training to the AORN-Greater Kansas City Chapter was time and money well spent to create healthy work environments.

Chicago Tribune
What Do Your Two Battling Friends Have in Common? You.
July 9th, 2013
Joseph Grenny shares what to do when caught between fighting friends.

Forbes
New York Times Bestseller on the Perils of Social Media
July 8th, 2013
Joseph Grenny shares tips for communicating both candidly and respectfully on social media.

Fast Company
How to Whistleblow Like Edward Snowden Without Blowing Your Career
June 27th, 2013
Joseph Grenny shares tips for effectively raising ethical issues to your boss.

Scientific American
Fighting Fair: How to Tackle Crucial Conversations on Facebook & Twitter
June 21st, 2013
Joseph Grenny shares his research on social media conversations and provides tips for communicating effectively online.

Training magazine
MassMutual Fosters Open Communication
June 17th, 2013
MassMutual Financial uses Crucial Conversations Training to increase employees’ capacity to foster open and direct communication.

The Dr. Oz Show
Interview: Joseph Grenny
June 11th, 2013
Joseph Grenny shares how to harness the Six Sources of Influence™ to make lasting changes in your life.

Kiplinger
Are Americans Getting Smarter with their Personal Finances?
June 4th, 2013
Kerry Patterson shares the impact social influences have on our personal finances.

Huffington Post
I Lost Weight: With the Support of Her Family and Co-Workers, Patty Loeffler Lost 100 Pounds
May 28th, 2013
Patty Loeffler lost 100 pounds by following the principles in Influencer and Change Anything.

CNNMoney
Get a Lazy Co-Worker to Pick Up the Slack
May 28th, 2013
Research from VitalSmarts shows slacking co-workers cause their hard-working colleagues to put in extra time at the office.

Time
How to End Sexual Abuse in the Military
May 17th, 2013
Joseph Grenny shares strategies for ending sexual abuse in the military.

Bloomberg TV: Taking Stock
What is the Essence of Leadership?
May 14th, 2013
Joseph Grenny shares how leaders can increase their effectiveness by learning how to influence behavior change.

Chicago Tribune
’I Love It!’ and Other Gift Lies
May 10th, 2013
Kerry Patterson shares how to graciously accept a gift you don’t like. (This article was picked up by 31 publications.)

US News & World Report
Don’t Worry, Be Happy—At Work
April 22nd, 2013
Joseph Grenny shares his research on slacking co-workers and provides solutions for holding slackers accountable.

Fox News Radio
Survey: Online Rudeness Growing
April 11th, 2013
Steve Rappoport shares VitalSmarts’ research on social media conversations.

CNN OutFront with Erin Burnett
Online Fights Spill Into Real World
April 11th, 2013
Erin Burnett shares VitalSmarts’ research on social media conversations and displays the VitalSmarts website.

Reuters
Friendships Cut Short on Social Media as People Get Ruder-Survey
April 10th, 2013
Joseph Grenny shares his research on social media conversations and tips for communicating effectively online.

Wall Street Journal Radio Editor’s Pick Podcast
Antisocial Networks
April 10th, 2013
Joseph Grenny shares his research on social media conversations and tips for how manners can catch up with technology.

Kansas City Star
If Working With a Slacker Drives You Nuts…
March 22nd, 2013
Joseph Grenny shares his research on slacking co-workers and provides solutions for holding slackers accountable.

Fortune
Got a Teammate Who’s Slacking Off? Here’s What to Do
March 21st, 2013
Kerry Patterson shares advice in response to a reader’s question on how to deal with slacking co-workers.

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USA Today
Co-workers can shape up slackers
March 21st, 2013
Joseph Grenny shares his research on slacking co-workers and provides solutions for holding slackers accountable.

Fox Business
How to Stop Work Drama to Get More Done
March 20th, 2013
A VitalSmarts study shows that valuable employees work up to an additional six hours per week because of slacking colleagues.

Houston Chronicle
Job Slackers Can Become More Productive
March 15th, 2013
Kerry Patterson shares his research which shows 93 percent of employees have co-workers who don’t pull their weight, but only 1 in 10 confronts those lackluster colleagues.

USA Today
Hawaiians Have Highest Well-Being Rating for 4th Year
February 28th, 2013
Joseph Grenny shares ways people can increase their level of happiness.

Denver Post
Books: Denver Best Sellers, 2/24/2013
February 24th, 2013
Crucial Conversations is ranked No. 2 on the paperback nonfiction bestseller list.

Prevention.com
How to Confront Your Doctor
February 19th, 2013
Joseph Grenny shares his research and tips on how to speak up to your doctor.

KSL.com
4 Ways to Open Up Communication With Your Partner
February 13th, 2013
Joseph Grenny shares his research which shows that couples who argue effectively are 10 times more likely to be happy.

Training.com
Why Trainers Lack Influence—And How They Can Get It
January 24th, 2013
Joseph Grenny shares the six sources of influence trainers must engage in order to drive profound and rapid change in behavior.

Publishers Weekly
Big Names Dominated Bestsellers in 2012
January 11th, 2013
Crucial Conversations was ranked No. 10 on the Publishers Weekly Business Bestsellers List.

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Fortune
Why So Few Performance Reviews Lead to Any Change
January 9th, 2013
Joseph Grenny shares why performance reviews are largely ineffective and how managers can truly help their employees improve.

U.S. News
5 Solid Tips for Sticking to Your Career Resolutions
January 4th, 2013
Joseph Grenny shares how to overcome the career-limiting habits that keep you from achieving your career resolutions.

USA Today
Shaping New Diet and Exercise Habits: Tips For Success
January 1st, 2013
Joseph Grenny shares why willpower is insufficient to change behavior.

Fast Company
Why Year-End Reviews Are A Big Fat Waste Of Time
December 20th, 2012
Joseph Grenny shares tips for providing feedback candidly and respectfully.

SHRM Online
Should Organizations Embrace Political Diversity?
December 12th, 2012
Joseph Grenny says political diversity discussions can be healthy to hold.

Forbes
Four Reasons Why Leaders Lack Influence
December 10th, 2012
Joseph Grenny shares how leaders can increase their capacity for influencing change.

National Post
How to avoid a financial holiday hangover
December 8th, 2012
Joseph Grenny shares tips for how to discuss holiday finances with your spouse.

Fox Business
Stuck in a Dead End Job? It Could be Your Fault
December 6th, 2012
Joseph Grenny shares how to reverse career-limiting habits to achieve greater success at work.

U.S. News & World Report
3 Signs You’re an Oversensitive Employee
November 20th, 2012
Joseph Grenny shares tips for overcoming the sensitivities that undermine our performance at work. (This article was picked up by 5 publications.)

ASTD Human Capital Blog
Four Key Skills to Change Company Culture
November 13th, 2012
Joseph Grenny shares the four critical competencies of a high-performance cultural operating system.

Psychology Today
Exercise Your Free Won’t
November 8th, 2012
Joseph Grenny shares why willpower alone is insufficient to change behavior.

USA Today
People we don’t talk politics with
November 2nd, 2012
This Snapshot features VitalSmarts’ research which shows who we avoid talking politics with the most.

Talent Management
How Workplace Conflict is Killing Your Bottom Line
November 1st, 2012
Joseph Grenny shares his research on the costs of conflict avoidance in the workplace.

Fox Business Network
Hiding on Facebook: Online Election Talk Gets Nasty
October 30th, 2012
Kerry Patterson says a good political rant rarely leads to catharsis.

The Denver Post
Books: Denver best sellers, 10/21/2012
October 21st, 2012
Crucial Conversations is No. 3 on The Denver Post bestseller list for paperback nonfiction books for the week of October 21.

The New York Times
How to Avoid a Political Minefield
October 20th, 2012
Joseph Grenny shares what to do if your political discussion turns heated despite your best efforts to remain in dialogue. (This article ran in the Sunday print edition of The New York Times and was also picked up by the Philadelphia Inquirer).

Sun Sentinel
Be careful about mixing politics and work
October 16th, 2012
A survey from VitalSmarts shows 86 percent of Americans avoid political discussions. (This article was picked up by three additional publications.)

ASTD Human Capital Blog
Why Learning Is Never Enough: Implementing a Multi-faceted Change Management Strategy
October 12th, 2012
Kerry Patterson shares how to use the Influencer Model to achieve lasting change in an organization.

BYU Radio: The Matt Townsend Show
Crucial Conversations with Kerry Patterson
September 12th, 2012
Kerry Patterson shares tips for how to say “no.”

Forbes
How to ask for a raise and get it
September 10th, 2012
Crucial Conversations is listed as a great resource for providing a framework for discussions on salary negotiation.

ASTD Blog
Overcoming Career-Limiting Habits
September 4th, 2012
David Maxfield shares tips for overcoming career-limiting habits to achieve greater potential at work.

Incentive magazine
Fully Engaged
September 1st, 2012
David Maxfield shares how to apply Influencer strategies to motivate employees and increase engagement.

Washington Post
Washington Post Bestsellers Aug. 26-Sept. 1
August 25th, 2012
Crucial Conversations is No. 1 on the Washington Post bestseller list for nonfiction paperbacks for the week of August 26.

NurseZone
Patients Report High Number of Medical Mistakes
August 24th, 2012
The Silent Treatment study shows that a culture of poor communication in hospitals contributes to medical errors.

CareerBliss
4 Reasons Facebook Employees Aren’t Jumping Ship
August 22nd, 2012
Ron McMillan shares tips for determining when to make a career move.

Inc. magazine
2012 Inc. 5000 List
August 20th, 2012
VitalSmarts is No. 3311 on the 2012 Inc. 5000 list. The Company has been ranked by Inc. as one of America’s fastest-growing companies for eight consecutive years.

Yahoo! Finance
5 ways to catch your spouse hiding money
August 16th, 2012
Kerry Patterson shares tips for handling financial differences in marriage.

Psychology Today
Five Key Moves to Overcoming Career-Limiting Habits
July 20th, 2012
A survey from VitalSmarts reveals that 97 percent of employees have a career-limiting habit that keeps them from achieving their potential at work.

Training magazine
Training Today: Products and Services
July 18th, 2012
VitalSmarts released the fourth edition of Crucial Conversations Training, which teaches high-leverage skills to improve dialogue, relationships, and bottom-line organizational results.

Yahoo! Shine
Changing Anything Starts with Changing Something
July 10th, 2012
Change Anything shows how to reach a higher level of achievement and satisfaction in life.

AMA Newsletter
Vacation, No Vacation, or Work-ation?
July 2nd, 2012
Joseph Grenny offers advice for taking well-deserved vacation time and for setting appropriate boundaries while away.

ASTD Blog
Three Crucial Conversations for Leaders
June 27th, 2012
Joseph Grenny shares how the most influential leaders handle three important crucial conversations.

USA Today
Outlook can give you the power to change your career
June 15th, 2012
A survey from VitalSmarts reveals that 97 percent of employees have a career-limiting habit.

Associated Press
Is texting ruining the art of conversation?
June 4th, 2012
Joseph Grenny shares how to hold effective crucial conversations in this age of digital communication.

Philadelphia Metro
How to tell when you need a vacation
June 3rd, 2012
Kerry Patterson shares tips for negotiating vacation time.

iSixSigma.com
Change Anything in Your Business or Personal Life
May 14th, 2012
Ron McMillan shares how to use Change Anything principles to reach both professional and personal goals.

ASTD Blog
Crucial Moments in Management: What Separates the Good from the Great
May 14th, 2012
Joseph Grenny demonstrates the difference Crucial Conversations skills make in being a great leader.

Training magazine
Culture Change at Paychex
May 14th, 2012
Crucial Conversations Training taught Paychex leaders how to achieve spirited dialogue at all levels in the organization, make the highest-quality decisions, and then act on decisions with unity and commitment.

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Chief Learning Officer
Four Ways CLOs Can Change Their Company’s Culture
May 7th, 2012
Joseph Grenny shares how to change a company’s culture using the four critical competencies of a high performance cultural operating system.

AORN Journal
Managing disruptive physician behavior through communication skills training
May 7th, 2012
Four weeks after seventeen periOperative nurses participated in Crucial Conversations Training, they reported the ability to address disruptive physician behavior 71 percent of the time.

Psychology Today
When in Doubt, Open Your Mouth
April 30th, 2012
Joseph Grenny shares how to effectively speak up when facing moral dilemmas.

U.S. News & World Report
7 Ways to Sharpen Your Leadership Skills
April 17th, 2012
David Maxfield explains why being helpful is an important leadership skill.

Philadelphia Inquirer
Stand up and be promoted!
April 15th, 2012
Joseph Grenny shares the importance of positive peer pressure to meet career goals.

MainStreet.com
Not Meeting Your Money Goals? It Might Be Your Fault
April 10th, 2012
According to a new study by Joseph Grenny, 76 percent of U.S. adults are doing little to change their financial behavior.

Washington Post
BOOK WORLD Bestsellers—April 1, 2012
April 4th, 2012
Crucial Conversations was No. 8 on the nonfiction paperback bestseller list for April 1.

USA Today
Tread lightly when talking politics with co-workers
March 21st, 2012
Joseph Grenny shares how to candidly and respectfully discuss politics at work.

Deseret News
Time to discuss a ‘Stephen King’ law
March 19th, 2012
Joseph Grenny outlines how the attention given to and glorification of school shooters amplifies the violence.

USA Today
USA TODAY Money best sellers
March 5th, 2012
Crucial Conversations was No. 7 on the list of USA TODAY Money bestsellers for March 4.

Talent Management
Digging Employees Out of a Career Rut
March 4th, 2012
Joseph Grenny and Chase McMillan share how managers can help employees overcome their career-limiting habits.

The Globe and Mail
The List / Bestselling Business Books
February 28th, 2012
The second edition of Crucial Conversations was No. 3 on the list of bestselling business books for February 28.

Psychology Today
Surprising Lessons from 525 Life-Changing Moments
February 27th, 2012
Joseph Grenny shares his research which reveals why crucial conversations succeed or fail.

Incentive magazine
Influencing Employee Motivation
February 16th, 2012
Kerry Patterson shares how leaders can increase employee engagement.

The Denver Post
Books: Business bestsellers
February 12th, 2012
Crucial Conversations was No. 1 on the list of softcover business bestsellers for February 12.

InfoWorld
12 effective habits of indispensable IT pros
January 17th, 2012
David Maxfield shares the importance of positive social influence in altering career-limiting habits. (This article was picked up by 8 additional publications.)

CNN
Approaching the co-worker makeover
January 16th, 2012
Kerry Patterson shares how to approach co-workers about highly sensitive issues.

CareerBliss
5 things you can do to get that promotion
January 13th, 2012
Kerry Patterson shares his career-limiting habits research.

Investor's Business Daily
Negotiate for top results
January 11th, 2012
The authors of Crucial Conversations provide negotiation tips for high-stakes situations.

CBS News
7 ways to keep your New Year’s resolutions
December 31st, 2011
Joseph Grenny shares that willpower has little to do with behavior change.

Bloomberg BusinessWeek
2012: Don’t Predict, Influence
December 30th, 2011
Joseph Grenny says the way human behavior responds to five key challenges will determine our future.

Chicago Tribune
How to have a tough conversation
December 27th, 2011
Al Switzler shares tips for holding a successful crucial conversation.

The Globe and Mail
Top 10 business books of 2011
December 13th, 2011
Change Anything was listed as No. 8 on the top 10 business books of 2011 list.

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USA Today
Be proactive ahead of performance review
December 8th, 2011
Joseph Grenny provides tips for improving your performance and catapulting your career.

The Globe and Mail
Holiday office party fashion
November 26th, 2011
Kerry Patterson provides tips for office party etiquette.

The Salt Lake Tribune
Tips to help women overcome shyness about negotiating
November 11th, 2011
Joseph Grenny shares VitalSmarts’ new research and workplace negotiation tips.

Forbes
How Kim Kardashian Derails Your Finances
November 3rd, 2011
Change Anything shows that willpower alone is not enough to change behavior.

ABC4: Good Things Utah
Dealing with Relatives
November 2nd, 2011
Joseph Grenny shares tips for holding crucial conversations with unruly relatives this holiday season.

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Chicago Tribune
My boss is a monster: Handling scary supervisors
October 30th, 2011
Kerry Patterson shares tips for working with a difficult boss. (This article was picked up by four additional publications.)

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Fortune.com
Why confrontation at work is critical
October 25th, 2011
Joseph Grenny’s research shows keeping silent on the job comes with considerable costs.

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Training Magazine
Improve Your Organization
October 10th, 2011
This excerpt comes from the first chapter of the second edition of Crucial Conversations and focuses on VitalSmarts’ new research from the past 10 years.

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Chief Learning Officer
How to promote behavioral change
October 9th, 2011
David Maxfield discusses why performance reviews alone are insufficient to create lasting behavior change.

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New York Daily News
How to disagree with your boss—without losing your job
October 4th, 2011
Joseph Grenny shares tips for speaking up to your boss candidly and respectfully.

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Bloomberg BusinessWeek
Handling Make-or-Break Conversations
September 23rd, 2011
Joseph Grenny shares findings from his new study on life-changing crucial conversations.

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Chicago Tribune
How to get your foot in the door
September 22nd, 2011
Kerry Patterson provides tips for holding a crucial conversation to get past the receptionist.

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New York Post
Bounty Hunting
September 18th, 2011
Kerry Patterson says employees whose contributions merit a higher salary can effectively negotiate one.

Logo for On the Bookshelf: Character Building

SUCCESS magazine
On the Bookshelf: Character Building
September 9th, 2011
Change Anything shows that changing unhealthy or ineffective habits doesn’t hinge on willpower.

Financial Times
How should bosses respond to difficult stars
September 5th, 2011
Joseph Grenny shares how bosses can effectively handle bad behavior issues with star employees.

Chicago Tribune
How to handle the office tattletale, and must we socialize with co-workers?
August 28th, 2011
Kerry Patterson shares how busy employees can strengthen relationships with co-workers during normal work hours. (This article was picked up by 17 additional publications.)

The Denver Post
Business book best sellers
August 20th, 2011
Crucial Conversations is No. 5 on The Denver Post’s list of paperback bestsellers.

U.S. News & World Report
Take Charge of Your Professional Development
August 16th, 2011
Joseph Grenny says employees can make themselves more marketable by improving their interpersonal skills.

Martha Stewart Radio
Change Anything
August 11th, 2011
Joseph Grenny shares how the principles of Change Anything unlock one’s potential for success in changing their behavior.

CNN
Tips to Stop Panicking Around Your Boss
July 26th, 2011
Kerry Patterson shares tips for how to create a great working relationship with your boss. (This article also ran on MSN.)

Bloomberg BusinessWeek
Influence Thyself, Starting Now
July 25th, 2011
Joseph Grenny shares how to alter your life to create fulfillment—instead of hoping the world will change to suit your needs.

The Washington Post
BOOK WORLD Bestsellers — Jul 24, 2011
July 23rd, 2011
Crucial Conversations is No. 6 on The Washington Post’s list of nonfiction paperback bestsellers.

Health Affairs
Speaking Up To Prevent Medical Errors
July 6th, 2011
David Maxfield shares research from The Silent Treatment study which shows that a culture of poor communication undermines the effectiveness of safety tools and contributes to medical errors.

T+D Magazine
Raising the Bar on Performance-Driven Leadership
June 30th, 2011
According to Kerry Patterson, when crucial conversations are avoided or handled poorly, teams and organizations stall or even self-destruct.

The Economist
Worldwide Business Bestsellers
June 29th, 2011
The Economist: Crucial Conversations is No. 7 on The Economist’s list of worldwide business bestsellers.

The Globe and Mail
Kicking bad habits for the good of your career
June 22nd, 2011
Joseph Grenny shares how employees can overcome their Career-Limiting Habits and experience greater success at work.

USA Today
Baby Boomers make the most of their second act
June 20th, 2011
Joseph Grenny shares how people over 40 can increase their success in making changes and achieving goals.

MSN
When your boss is wrong: Should you speak up or shut up?
June 16th, 2011
Kerry Patterson shares tips for when and how to hold crucial conversations with your boss.

AOL Jobs
Don’t Be a Weiner at Work
June 13th, 2011
Joseph Grenny shares how employees can speak up to mitigate the consequences of their mistakes and restore their reputation at work.

Oprah Radio - Dr. Oz
Change Anything
June 9th, 2011
Joseph Grenny shares how the principles of Change Anything unlock one’s potential for success in changing their behavior.

The Globe and Mail
Six tips for changing your behaviour
May 30th, 2011
If you are contemplating personal change, Change Anything may help you overcome the unseen influences that might otherwise defeat you.

Bloomberg BusinessWeek
It’s Not About Bin Laden, It’s About Influence
May 12th, 2011
Joseph Grenny shares an influence strategy for de-radicalizing prospective young terrorists.

PCWorld
Book Advises on Jumping Career Ruts
May 8th, 2011
Change Anything shows that we can gain control over our behavior and excel in our careers through harnessing the six sources that influence behavior.

BNET
The Four-Step Plan to Break Bad Habits Forever
May 5th, 2011
Change Anything just might become an enduring classic in how to turn problem behaviors into productivity and happiness.

The Huffington Post
Dorie Clark: How to Change Anything
May 3rd, 2011
Change Anything is a roadmap for individuals to gain mastery over their weight, careers, exercise habits, interpersonal relationships and more.

ABC News Now
Changing Bad Habits to Get Noticed at Work
April 26th, 2011
Joseph Grenny shares how employees can use the principles in Change Anything to help them change their behavior and get a raise or promotion.

Bloomberg BusinessWeek
Lessons on Change from Angola (the Prison, not the Country)
April 14th, 2011
Joseph Grenny shares how remarkable change agents used the principles in Change Anything to turn hardened criminals into responsible fathers.

MIT Sloan Management Review – Improvisations Blog
How to Change Bad Habits
April 13th, 2011
The authors of Change Anything, all affiliated with the consulting firm VitalSmarts, present research and insights about how to change bad personal habits.

Training Magazine
The Science of Career Success
April 10th, 2011
David Maxfield shares how the Change Anything approach empowers employees to take control of their own career path by teaching them the knowledge and tools to change their behavior and improve their performance.

T+D Magazine
Can You Keep the Change?
March 31st, 2011
Change Anything works great on a personal level, and could also help trainers to assist employees looking to turn over a new leaf for better performance and a more successful work-life.

USA Today
Look for workplace rewards by making yourself invaluable
March 27th, 2011
Research from Change Anything reveals how employees can make themselves invaluable by practicing the three vital behaviors of top performers.

U.S. News & World Report
Study: Reluctance to Speak Up Encourages Medical Errors
March 21st, 2011
David Maxfield shares findings from “The Silent Treatment” study, which shows how communication failures in the hospital can lead to medical errors.

Wall Street Journal Health Blog
Report: Communication Breakdown Leads to Hospital Errors
March 21st, 2011
David Maxfield shares findings from “The Silent Treatment” study and says teams need to create environments of accountability.

Mashable
Lessons Learned From The Old Spice Campaign & Its Imitators
March 15th, 2011
Brittney Maxfield shares how VitalSmarts developed a successful marketing campaign through creating an Old Spice parody featuring their book Crucial Conversations.

CNN
The Perils of Badmouthing Your Boss
March 6th, 2011
Kerry Patterson shares how employees can respectfully and effectively confront their boss before acting out in ways that could cost them their job.

Wall Street Journal
Asking for ‘Extras’
February 26th, 2011
Kerry Patterson shares how employees can effectively ask for extras by presenting a cost-benefit analysis.

National Post
This Valentine’s Day, confront the office lovebirds respectfully, author says
February 8th, 2011
Kerry Patterson provides tips for respectfully and effectively confronting office lovebirds about their public display of affection.

MSN
6 strategies to revamp a sluggish career
February 7th, 2011
Change Anything provides tips for employees to create a multifaceted change plan to excel in their careers.

Incentive Magazine
How to Defuse Angry Employees
February 7th, 2011
Kerry Patterson explains how HR professionals can effectively deal with angry employees’ concerns.

Chief Learning Officer
Learning to Unlearn
January 12th, 2011
Kerry Patterson explains how learning leaders can help change their employees’ behavior.

Bloomberg BusinessWeek
Want More Influence? Just Ask
January 10th, 2011
Joseph Grenny shares how people can get what they want by proffering a simple invitation.

MSN
Overwhelmed at Work: How to Get Help without Appearing Helpless
January 10th, 2011
Kerry Patterson shares how employees can successfully ask for help without appearing incompetent.

Publishers Weekly
Change Anything Review
January 10th, 2011
Change Anything is heralded as a “smart, sensible work” containing a “highly detailed holistic plan, illustrated by encouraging case studies, for making systemic changes that approach problems from every angle and promote active change.”

ComputerWorld
CareerWatch: Don’t be a jerk, and still get promoted
January 9th, 2011
Al Switzler discusses VitalSmarts’ research which debunks the myth that jerks are most likely to get promoted.

Human Resource Management (Asia)
Tough Talk
December 22nd, 2010
According to a poll by VitalSmarts, only 15% of U.S. employees feel comfortable dealing with “tough” conversations.

Incentive Magazine
The Accountability Resolution: Boost Your Career in 2011
December 19th, 2010
Ron McMillan shares tips for how to excel in the workplace through holding crucial confrontations.

USA Weekend
How to Succeed in Business
December 19th, 2010
Joseph Grenny says successful employees have strong interpersonal skills, are strong contributors, and care a great deal about their organization.

Bangkok Post
The Art of Letting Go
December 18th, 2010
Crucial Conversations provides the tools to step up to potentially uncomfortable conversations and ensure better outcomes.

Human Resource Executive
Hard Talks
November 30th, 2010
Kerry Patterson shares how having the right training programs and processes in place allows managers to engage employees in difficult conversations.

Fox and Friends
Tips to Handle Annoying Relatives
November 24th, 2010
Joseph Grenny shares how to handle crucial conversations with relatives during the holidays.

Human Resource Executive
Room for Improvement
November 21st, 2010
Kerry Patterson shares how HR professionals can improve through offering helpful training courses that empower their employees.

Incentive Magazine
Leadership Lessons from Donald Trump’s Apprentice
November 18th, 2010
Kerry Patterson shares how to spot emerging leaders by observing how they step up to crucial conversations.

Training Magazine
“Crucial Conversations” author Joseph Grenny Offers Executive Briefing
November 11th, 2010
Joseph Grenny offered an executive briefing in New York City on how leaders can best exert influence.

CBS MoneyWatch
Christmas List: 6 Shopping Tips for a Happy Holiday
November 7th, 2010
Joseph Grenny offers advice for sticking to a budget by shopping with friends who will help you to achieve your goals.

BusinessWeek
How Incentives Can Undermine your Influence
October 28th, 2010
Joseph Grenny shares how to best motivate employees by sharing examples from influential restaurateur Danny Meyer.

Wall Street Journal
When Politics Roil the Office
October 26th, 2010
VitalSmarts’ research shows only 15 percent are confident they can fully express their political views without getting upset.

CNN
A Field Guide to Co-workers
October 19th, 2010
Kerry Patterson shares how to create a safe environment for having discussions with hotheads and brooders.

MSNBC
Your Career: Discussing Politics at Work
October 18th, 2010
Joseph Grenny shares advice for how to respectfully discuss politics at work.

BNET Australia
Handling Crucial Conversations
October 4th, 2010
Joseph Grenny says avoidance of crucial issues is one of the most significant impediments for the success of organizations.

Forbes
Joseph Grenny to Speak at HSM World Business Forum
September 19th, 2010
Joseph Grenny, business strategy expert and three-time New York Times bestselling author, will speak about influence at the 2010 HSM World Business Forum.

AgDay TV
Legacy Project: Episode 9
September 8th, 2010
Ron McMillan shares how families who work together on a farm can keep relationships strong.

MSN
Managing a Micromanager
September 7th, 2010
Kerry Patterson shares tips for how employees can discuss micromanaging with their boss.

BusinessWeek
Influence: It’s About Math, Not Motivation
September 6th, 2010
Joseph Grenny discusses the six sources of influence leaders can leverage to affect change.

Chicago Tribune
The Parent Hood: Making a Tough Talk Easier for Both of You
August 31st, 2010
Joseph Grenny provides tips for how parents can broach delicate topics with their children.

New York Times + Monster.com
Six Business Skills Every New Graduate Needs to Develop
August 16th, 2010
Kerry Patterson offers advice for how new graduates can handle tension-filled conversations to excel in the workplace.

Human Resource Executive
Recent Tragedy Leaves Questions for HR
August 12th, 2010
Joseph Grenny shares the lessons human resource professionals can learn from the recent fatal firing in Connecticut.

Wall Street Journal
When Violence Strikes the Workplace
August 11th, 2010
Joseph Grenny shares tips for how to fire employees respectfully and without repercussions.

ABC News Radio
National Radio Tour on Disgruntled Workers
August 11th, 2010
Joseph Grenny shares advice for how employees can effectively hold crucial conversations following the episode with the JetBlue employee in New York.

CNN
The Difference Between Tattling and Reporting a Concern at Work
August 9th, 2010
Kerry Patterson shares advice for how employees can handle concerns at work effectively.

HSM Global
Joseph Grenny on influencing yourself and others to achieve results
July 29th, 2010
Joseph Grenny shares how business leaders can implement the “six sources of influence” to harness the power to change anything.

ForbesWoman.com
Five Tricks To Manage Your Manager
July 25th, 2010
Kerry Patterson offers tips for how employees can effectively handle difficult conversations with their manager.

MSN
True Tales: Fired Via E-mail
July 5th, 2010
Kerry Patterson relates the potential damage caused by failing to hold a crucial conversation face-to-face and provides advice for employees who are fired via e-mail.

USA Today
Zip your lip with others to keep your job, get new one
July 4th, 2010
Joseph Grenny suggests employees respectfully disagree with their boss by talking out differences instead of acting out.

BusinessWeek
‘Ass-Kicking’ as an Influence Strategy
July 1st, 2010
Joseph Grenny says the impulse to punish or assign blame often inhibits our ability to see the real issue and offers advice for a new strategy.

BusinessWeek
VitalSmarts Marketing Department Wins American Business Award
June 28th, 2010
VitalSmarts won a Stevie Award in The 2010 American Business Awards in the category of Marketing Department of the Year.

CareerBuilder & CNN
Disagree with boss and keep your job
June 23rd, 2010
Joseph Grenny shares tips for how employees can respectfully disagree with their boss and keep their job.

Washington Post (On Success Blog)
From books to boardroom
June 22nd, 2010
Crucial Conversations is listed as the first book to consult for training on how to handle difficult business conversations.

Fortune
5 ways to take a guilt-free vacation
June 1st, 2010
Joseph Grenny shares tips for maintaining boundaries when taking time off from work.

EHS Today
Workplace Safety is the Leading Edge of a Culture of Accountability
May 31st, 2010
VitalSmarts’ research indicates that once accountability for safety is reached, companies can leverage that learning to improve quality, production, cost control and customer service.

Sun-Sentinel
Hold the line: Didn’t get the job? Who knows? You never got a call
May 29th, 2010
Kerry Patterson shares tips for how to effectively follow-up with an interviewer to get the job you want.

Logo for The Peer Principle

Bloomberg BusinessWeek
The Peer Principle
May 17th, 2010
Joseph Grenny references VitalSmarts’ recent cost of conflict research as well as discusses the importance of building cultures of accountability.

The Miami-Herald
Irked at work: Strategies to avoid workplace conflict
May 17th, 2010
According to a new study by the authors of Crucial Conversations, 95 percent of the workforce struggles to speak up to their colleagues about concerns.

Examiner.com
It’s not personal
May 16th, 2010
Crucial Conversations offers insights in stepping outside of ourselves and looking at a difficult situation from a third-person view.

Incentive Magazine
How to Reclaim, Retain Your Disengaged Employees
May 4th, 2010
Ron McMillan discusses results from a survey by VitalSmarts. More than 50 percent of survey respondents listed a disagreeable boss as the No. 1 reason to want to leave their job.

ABC News Now
Tips for Negotiating Time Off
April 27th, 2010
Joseph Grenny offers excellent tips for employees to effectively ask for much-needed vacation time without placing their job in jeopardy.

SHRM Online
Costs, Causes and Corrections of Conflict
April 22nd, 2010
Joseph Grenny shares tips for dealing with crucial conversations to eliminate the costs associated with conflict.

CNN
Get the kudos you deserve at work
April 11th, 2010
Joseph Grenny shares three options of action for employees who feel underpaid for their work: persuade your employer, supplement your income or shop around.

Utah Business
30 Women to Watch
April 9th, 2010
Mary Dondiego McChesney, senior marketing director at VitalSmarts, was selected as one of the top 30 women worth watching.

MSN CareerBuilder
Getting Out of Your Comfort Zone at Work
April 6th, 2010
Joseph Grenny shares tips for employees to unlock their potential at work through speaking up and holding conversations.

Incentive Sales & Marketing Management Training
Do High-Tech Communications Shatter Relationships?
March 30th, 2010
Ron McMillan shares how the increase of high-tech communication is breaking down employees’ ability to hold crucial conversations at work.

CareerBuilder (The work buzz)
Putting your foot in your mouth at work
March 25th, 2010
Joseph Grenny offers face-saving strategies for recovering from verbal work gaffes.

Wall Street Journal Japan
Silence is Not Golden: The Glass Ceiling
March 11th, 2010
Kerry Patterson shares how to confront gender bias in the workplace in a way that fosters a culture of diversity and improves working relationships.

Yahoo! Hot Jobs
How to Prep to Ask for a Raise
March 10th, 2010
Kerry Patterson shares advice on how to ask for a raise using crucial conversations skills.

BusinessWeek
LOL @ Work
March 3rd, 2010
Joseph Grenny discusses how the lack of laughter in an organization reflects a lack of trust. He shares his insight for building humor and candor into your leadership style.

Globe and Mail
Bestselling Business Books
February 22nd, 2010
Crucial Conversations is No. 4 on the Globe and Mail list of bestselling business books.

IndustryWeek
Foundation Shaken, Toyota Aims to Restore Credibility
February 18th, 2010
Joseph Grenny says Toyota’s problem is most likely due to a culture of silence wherein employees don’t speak up and surface critical issues.

CareerBuilder
Feeling Overlooked at Work? How to Get the Props You Deserve
February 9th, 2010
Joseph Grenny shares tips for enlisting your manager’s support when you feel underpaid, overworked, unrecognized, or burned out.

EHS Today
Accidents Waiting to Happen: The Five Crucial Conversations that Drive Workplace Safety
January 31st, 2010
Joseph Grenny and David Maxfield share new research that shows 93 percent of organizations are at risk of avoidable workplace accidents.

The City (United Kingdom)
How to 10x Your Influence
January 31st, 2010
Kerry Patterson and Richard Pound share research and tips for exponentially increasing influence.

Incentive
Five ways leaders provoke resistance and undermine change
January 25th, 2010
Ron McMillan shares the five mistakes leaders and tips for changing behavior.

Training Media Review
Influencer
January 11th, 2010
“Influencer is definitely worth the read as long as you are serious about the topic.”

Star-Ledger
Don’t fear asking for a raise
January 9th, 2010
Ron McMillan shares advice in asking for a raise.

CBS Money Watch
Can’t Keep Resolutions? It’s Not Your Fault. It’s Your Friends
January 6th, 2010
Joseph Grenny shares research that shows changing shopping behavior is difficult because people don’t know how many things influence their behavior. He shares tips for becoming more conscious of those influences.

BusinessWeek
What the Recession Taught Me
January 5th, 2010
Joseph Grenny shares leadership lessons he learned in 2009 as well as his plans for 2010.

Tag44
Turning Interpersonal Training into Results
December 31st, 2009
Kerry Patterson explains how to design a training course that will directly impact the results you want to achieve.

Examiner
Top 10 Business Resolutions for 2010
December 28th, 2009
Joseph Grenny shares his 2010 business resolutions for VitalSmarts.

Los Angeles Times
Personal Finance: Changing Shopping Behavior is Tough
December 19th, 2009
Joseph Grenny shares research that shows changing shopping behavior is difficult because people are blind to the sources of influence that encourage spending behavior. He provides tips for becoming more conscious and competent about those influences.

MSN
10 Tips to Avoid the Flu at Work
December 7th, 2009
A recent study by the authors of Influencer, found that most people don’t know how to encourage themselves or others to do something as simple as wash their hands.

BusinessWeek
Don’t Blame the Economy for Your Company’s Problems
December 7th, 2009
Joseph Grenny explains that many company’s problems are a result of executives not holding crucial conversations with their employees and shares tips for holding these crucial conversations.

Associated Press
Employers play Dr. Mom to limit swine flu impact
November 24th, 2009
U.S. big businesses, such as VitalSmarts, are spending serious time and money trying to limit the swine flu pandemic’s impact on operations, from bankrolling video on good hygiene to training employees to cover for co-workers with critical jobs.

Associated Press
Your Career: How to Handle Negative Feedback
November 14th, 2009
It’s never easy to hear that something is wrong with your work, your behavior, or both. Joseph Grenny shares tips for dealing with negative comments from your boss. This article was published in 13 publications throughout the United States.

ABC 4 News at 5 - Good Things Utah
Think Your Kids Are Washing Their Hands? Take a Look at This Experiment
November 8th, 2009
Hyrum and Joseph Grenny talk about an experiment they recently conducted to find out how to get your kids to wash their hands.

The Globe and Mail
You Can’t Dodge Awkward Conversations Forever
November 5th, 2009
In a stressful recession, workers and managers go to great lengths to avoid the discussions they need to have. Joseph Grenny shares research and tips for stepping up to the crucial conversations you need to hold.

BusinessWeek
Long-Running Paperback Bestsellers
November 1st, 2009
Crucial Conversations was listed on the long-running paperback bestseller list for the third month in a row.

Men's Health Magazine
Getting Buy-in for Your Project
October 31st, 2009
Joseph Grenny shares tips and strategies for pushing a project or agenda at work, and eventually persuading other people to accept the idea.

BusinessWeek
Finding the Freedom Not to Fail
October 20th, 2009
Joseph Grenny shares new research that identified the five early warning signs that are predictive of ultimate project failure.

Incentive
The Influencer: Increasing Influence with Dialogue
October 19th, 2009
Kerry Patterson explains that, when it comes to expressing your views, even controversial ones, “it’s not a matter of courage but rather a matter of skills.”

ManageSmarter
Six Tips for Getting Employees to Always Wash Hands
October 13th, 2009
Joseph Grenny shares six tips for influencing employees to wash their hands.

Incentive
The Influencer: Dealing with the Untouchables
September 30th, 2009
Kerry Patterson shares tips for confronting coworkers who are “untouchable.”

BusinessWeek
Long-Running Paperback Bestsellers
September 30th, 2009
Crucial Conversations was listed on the long-running paperback bestseller list for the second month in a row.

Examiner
The Top 5 Books on Influencing Others
September 21st, 2009
Crucial Conversations is ranked #2.

Human Resource Executive
Cream of the Crop
September 15th, 2009
The editors of Human Resource Executive announce their selections for the top 10 HR products and top five training products of 2009 — products that are capable of delivering on their promises and making HR’s job easier.

MSN CareerBuilder
My Co-Worker is a Slacker And My Boss Doesn’t Care!
September 8th, 2009
Kerry Patterson shares tips for dealing with slacker coworkers.

BusinessWeek
Long-Running Paperback Bestsellers
August 31st, 2009
Crucial Conversations was listed on the long-running paperback bestseller list for the first time.

Education World
Running Toward the Fire
August 31st, 2009
David Maxfield shares his latest research about the five crucial conversations that drive education excellence.

Inc.com
Inc. 5,000: No. 2,509 – VitalSmarts
August 23rd, 2009
VitalSmarts ranked #2,509 in the 2009 Inc. 500/5,000. Read our company profile.

The Huffington Post
Propinquity: Is Your Flatware Making You Fat?
August 19th, 2009
Joseph Grenny talks about the affect of propinquity, or your physical surroundings, on making decisions and changing behavior.

T + D Magazine
Up Close and Crucial
August 17th, 2009
An interview with bestselling authors Kerry Patterson and Al Switzler, who–together with Joseph Grenny and David Maxfield–have identified a straightforward process to resolve performance gaps, improve accountability, and ensure execution. Patterson and Switzler discuss their views on personal and organizational excellence, dealing with high-stakes interactions, eliminating resistance, and solving accountability difficulties.

USA TODAY Snapshots
Are you looking forward to your next family gathering?
August 6th, 2009
USA TODAY snapshot features research from VitalSmarts on how families interact at reunions.

AOL Jobs
Layoff Worries? Five Conversations You Should Have?
July 31st, 2009
Joseph Grenny shares the five conversations you need to hold to secure your career.

BusinessWeek
Increase Your Influence Tenfold
July 30th, 2009
Joseph Grenny says the key to influence is understanding behavior. when leaders attribute the wrong causes behind behavior, then attempts at change won’t be successful.

Star Tribune
Family Reunion Doesn’t Have to be Miserable
July 22nd, 2009
Ron McMillan shares tips for improving communication and relationships at family reunions.

The Salt Lake Tribune
Come Reunion Time, Madness is Relatives
July 12th, 2009
Ron McMillan shares tips for improving communication and relationships at family reunions.

Harvard Business Daily Stat Newsletter
Long-Distance Relationships Are More Difficult
July 9th, 2009
VitalSmarts research shows working remotely causes 243% more workplace relationship problems.

Human Resource Executive
Long-Distance Relationship Troubles
July 6th, 2009
VitalSmarts research shows 13 out of 14 common workplace-relationship problems occur more than twice as often with virtual teams.

MIT Sloan Management Review
The Richard Beckhard Memorial Prize
June 30th, 2009
Joseph Grenny, David Maxfield, and Andrew Shimberg won the Richard Beckhard Memorial Prize from MIT Sloan Management for the most outstanding SMR article on planned change and organizational development.

The Health Care Manager
Crucial Conversations: The Most Potent Force for Eliminating Disruptive Behavior
June 30th, 2009
Joseph Grenny shares how to avoid rude language and hostile behavior in healthcare.

Training Magazine
That Demoralized Employee? Could Be a Member of One of Your Virtual Teams
June 16th, 2009
According to a new study by VitalSmarts, problems with remote colleagues are significantly more difficult to solve and last longer than with on-site colleagues.

HR.com
The Four Crucial Conversations for Uncertain Economic Times
June 10th, 2009
Joseph Grenny shares the four crucial moments that predict how well and how fast an organization responds to economic threats.

Training Magazine
How to 10x Your Influence
June 9th, 2009
VitalSmarts research shows that those who use four or more influence strategies in combination are 10 times more likely to succeed.

BusinessWeek
Leadership: Intentional Influence
June 4th, 2009
Author Joseph Grenny says that leaders need to know a strategy and method and for influencing profound and rapid change in their organizations.

Inside Training Newsletter
New Products: Influencer Training
May 26th, 2009
Influencer Training is a “classroom course for teaching strategies to uproot entrenched habits and drive rapid and sustainable behavior change.”

MSN CareerBuilder
Saying No to Your Boss
May 25th, 2009
Joseph Grenny shares tips for saying “no” to your coworker.

USA Today
USA Today Money List
May 10th, 2009
Crucial Conversations is listed #3 on the USA Today Money List.

Nurse.com
Difficult Conversations: Approaching the ‘Gorilla in the Room’ takes courage and savvy
April 20th, 2009
David Maxfield shares research from the Silence Kills study and tips from Crucial Conversations.

USA Today
USA TODAY Money best sellers
April 19th, 2009
Crucial Conversations is #3 on USA Today’s Money bestseller list.

Between The Lines
Influencer
April 18th, 2009
Joseph Grenny shows how to tap into the power of influence.

Wall Street Journal
Bestseller List
April 16th, 2009
Crucial Conversations is listed #9 and #2 on the list of bestsellers.

BusinessWeek
Crucial Conversations for Financial Agility
April 13th, 2009
Joseph Grenny shares four destructive behaviors and how leaders can confront these behaviors to help their company survive and grow.

800-CEO-READ
Crucial Conversations
March 31st, 2009
Crucial Conversations is listed four times on the featured daily top 5 bestselling books.

USA Today
USA TODAY Money best sellers
March 22nd, 2009
Crucial Conversations is listed as one of the USA TODAY money best sellers.

The Wall Street Journal
Best-Selling Books List
March 19th, 2009
Crucial Conversations is listed as one of the Wall Street Journal Best-Selling books.

Examiner.com
Holding crucial conversations to secure your career
March 15th, 2009
Joseph shares research results and tips to secure your career in this economy.

HR.com
The Manager’s Guide to Reclaiming and Retaining Disengaged Employees
March 12th, 2009
Joseph shares tips for addressing employee concerns with leadership.

Singapore Nationwide Broadcast
Influencer
March 2nd, 2009
A 10-minute live interview with Joseph about Influencer.

Practical Patient Care
Silent Treatment
February 28th, 2009
Joseph Grenny responds to the Joint Commission’s call made in Jul 2008 to warn healthcare professionals of the dangers of hostile behavior. He share tips for encouraging healthcare staff to speak up.

T+D Magazine
Up Close and Crucial
February 26th, 2009
George Hall talks with Kerry Patterson and Al Switzler about accountability, workplace interactions, and what to do when faced with your touchiest dilemmas.

ManageSmarter
The Influencers: Utilizing “Other” Incentives
February 19th, 2009
Kerry Patterson shares tips for ensuring that your most talented employees stay with your organization despite fears of layoffs.

The Economic Times
Advice for tongue-tied
February 5th, 2009
Joseph Grenny, coauthor of Crucial Conversations, shares advice for managing daily crucial conversations.

Chief Learning Officer
It’s About Influence
January 31st, 2009
Joseph Grenny shares tips with CLO and HR leaders on how they can get more influence in their organization.

ManageSmarter Incentive Online Training
The Influencers: Bridging the Performance Expectation Gap.
January 18th, 2009
Ron and Kerry give advice on how to manage the performance gap.

Training Media Review
Influencer Training, Live Event, 2008, VitalSmarts.
January 17th, 2009
Review of Influencer Training from Training Media Review. Review said: Simple, lucid model for influencing change.

Training Magazine
An Order of Influence Can Make a Difference
January 2nd, 2009
Steve Willis gives advice for increasing influence.

Investor's Business Daily
Commit to Hit The Top
January 1st, 2009
Joseph Grenny shares his New Year’s resolutions for VitalSmarts.

Chief Learning Officer
Turning Interpersonal Training Into Results
December 31st, 2008
Kerry Patterson gives advice on how to effectively design and implement interpersonal training.

USA Today Online
New Year’s Resolutions Take an Outward Turn in Tough Times
December 30th, 2008
Joseph Grenny says that those who are successful in keeping New Year’s resolutions combine four or more sources of influence.

Indianapolis Star
New Year’s Resolutions Take an Outward Turn in Tough Times
December 30th, 2008
Joseph Grenny says that those who are successful in keeping New Year’s resolutions combine four or more sources of influence.

Bloomberg TV Germany
Crucial Confrontations
December 25th, 2008
Crucial Confrontations is highlighted by Rolf Dobelli (Founder and Chairman of getAbstract). He recommends this book as one out of three outstanding works on this topic.

KSL TV News
Talking Points: Business How-to Book Could Make Your Christmas Run a Bit Smoother
December 22nd, 2008
Ron McMillan shares tips on how to avoid confrontations with family this holiday season.

USA Today
Here Comes Those Relatives
December 4th, 2008
Results from a study conducted by Crucial Conversations show bad behavior is the number one cause of family dysfunction over the holidays.

KSL Studio 5
Diffusing Family Feuds This Christmas
December 3rd, 2008
Ron McMillan shares tips on how to avoid confrontations with family this holiday season.

ABC NewsNow Money Matters
Changing Bad Habits at the Office
December 1st, 2008
Joseph Grenny talks about how to change bad behaviors at work by combining multiple sources of influence.

Atlanta Journal Constitution
Holiday Gifts for Job Seekers and Workers
November 29th, 2008
Influencer is a book about how to influence others to make changes and how to enable them to adapt. It’s so practical and suitable for every leader at every level who needs to know how to influence others.

Salt Lake Tribune
Can’t we all just get along? Thanksgiving: You don’t need to let the holiday stress get out of hand
November 23rd, 2008
Kerry Patterson says with the right set of skills, anyone can confront unruly behavior in a way that will not only mitigate future family disasters, but also rebuild broken family ties.

MSN Homepage
Layoff Worries? 5 Conversations You Should Have
November 10th, 2008
Joseph Grenny offers people advice for speaking with their boss candidly to secure their job in a rough economy.

Salt Lake Tribune
Business Insight: Frank, but nonthreatening talk about layoffs
November 9th, 2008
Kerry Patterson offers readers advice on how to talk candidly with their boss about their jobs to secure their career.

MSN Careers, MSN Homepage, CareerBuilder
Layoff Worries? 5 Conversations You Should Have
October 20th, 2008
Joseph Grenny offers people advice for candidly speaking with their boss to secure their job in a rough economy.

USA Today
U.S. Travelers Grilled on Politics
October 20th, 2008
A recent poll by communications skills training firm VitalSmarts says 77% of Americans avoid talking politics with friends and family.

USA Today
Politics: A touchy subject
October 7th, 2008
According to a survey by Crucial Conversations, politics isn’t touchy for 59% of people.

Washington Post
Does Talking Politics Make Us a Nation of Boors?
October 6th, 2008
Nearly half of respondents have had bad experiences in the past when sharing their political views—and rather than risk a verbal battle, they hunker down and shut up, says a survey by VitalSmarts.

USA Today International
USA Today Snapshots
September 19th, 2008
41% of people say they avoid discussing politics now more than in the past.

Fortune, CNNMoney, CNNonline
How to deal with desk rage
September 16th, 2008
A new poll by VitalSmarts, a Utah-based training firm, says 3 out of 4 employed adults expect their employers to lay people off in the next 12 months, and fully 1 in 3 believe their jobs are at risk right now.

MIT Sloan Management Review
How to Have Influence
September 14th, 2008
Joseph Grenny and David Maxfield found that those who apply four or more influence strategies are ten times more likely to success at change.

CNN
Has Your office become too casual?
September 14th, 2008
Is your office too casual? Kerry Patterson offers some suggestions for tackling the subject if someone else is responsible for making your workplace too casual.

KSL Eyewitness News at 6:30
Talking Politics
September 14th, 2008
A new study by VitalSmarts found that a lot of us are reluctant to talk about politics. Ron McMillan shares a few ideas on why and how we can learn to talk comfortably about politics.

Daily News and Analysis (INDIA)
You can change thing only if you can influence others
September 14th, 2008
Once you tap the power of influence, you can reach out and help others work. The sky is the limit for an influencer.

Human Resources Executive Magazine
Office Politics
August 31st, 2008
Ron McMillan advocates holding actual training sessions in which employees are given the opportunity to learn and rehearse right and wrong ways to handle potentially thorny confrontations.

Training Magazine, Sales & Marketing Management
The Influencer: Change How You Change Minds
August 19th, 2008
Ron McMillan share tips from Influencer on how to more effectively change minds.

SmartMoney
Work & Life: Helping Employees With Issues
August 19th, 2008
Joseph Grenny, author of Crucial Confrontations, says employers should be sympathetic, but not let that become a burden on the company.

Between the Lines –TV (Los Angeles)
Influencer
July 18th, 2008
Joseph Grenny offers readers insight into what it takes to create powerful change.

Potential Magazine, Sales & Marketing Magazine
The Influencers: How Influential Leaders Think
July 17th, 2008
Kerry Patterson says that some leaders are better than others at managing change – he provides tips on how to improve.

HR Magazine
Crucial Conversations
June 30th, 2008
Crucial Conversations offers a strategy for achieving goals in emotionally, psychologically, or legally charged situations.

The Star-Ledger
If you’ve earned a raise, then ask for it
June 28th, 2008
When you are seeking a raise, bear in mind the advice of Ron McMillan, co-author of Crucial Conversations. “You are not asking for a favor, you are engaged in a business negotiation.

Good Things Utah (ABC TV)
Influencer: The Power to Change Anything
June 19th, 2008
Ron McMillan introduced principles and skills from the new bestseller, Influencer.

Training Magazine
The Influencers: How to Motivate Employees by Influencing the Data Stream
June 17th, 2008
Ron McMillan shares insights into how to change the data stream in order to change people’s behavior.

CNN
Dear Friend: It’s over ‘tween us’
May 26th, 2008
There are right ways and wrong ways to end relationships says Kerry Patterson, author of Crucial Confrontations.

Training Magazine
The Influencers: A Manager’s Guide to Succeeding at Change
May 20th, 2008
Kerry Patterson reviews the 8 strategies of Influence.

CNN Interactive
Nine questions to ask your boss
April 20th, 2008
Author Kerry Patterson says Workers choose silence over dialogue because they worry about damaging credibility, fear retaliation from key decision makers, or doubt their voice will make a difference. And when employees choose silence, progress suffers.

Des Moines Register
Best-seller turns the pages on bad habits
April 14th, 2008
Author David Maxfield directs readers on how to exert influence in their life with six sources and vital behaviors.

Critical Care Nurse
Book Reviews
March 31st, 2008
The authors of Influencer have hit yet another home run with a book that makes accessible essential tools that nursing leaders need when moving a good idea along the path to action.

AMA Podcast
Joseph Grenny on Vital Behaviors for Positive Influence
March 13th, 2008
Joseph Grenny introduced principles and skills from Influencer.

Sales & Marketing Management, Incentive Magazine
Change Agents
March 5th, 2008
Ron McMillan shares tips for becoming an effective influencer.

Bloomberg TV Germany
Influencer: The Power to Change Anything
February 29th, 2008
Reporter recommends Influencer as one out of three outstanding works.

Arizona Daily Star
In Elementary School, the class bully left you with empty pockets
February 16th, 2008
Kerry Patterson shares tips for standing up to the office bully.

Deseret Morning News
Reconsider modes of influence in workplace
February 16th, 2008
Kerry Patterson and Al Switzler share how to affect influence in the workplace.

Training 2008 Show Daily
Why Leaders Lack Influence
February 13th, 2008
Joseph Grenny introduces the topic of his keynote presentation at Training 2008 and shares influence tips with readers.

The New York Times, The Globe & Mail
It’s Not the Job I Despise, It’s You
February 6th, 2008
An online survey by VitalSmarts found that 93 percent of people say they work with “nasty, unreliable or eccentric employees.” And only one in four confront the hated one, the survey found.

Entrepreneur Magazine
Vendor Relations Are Key to Startup Success. Here’s How to Hit it Off
January 31st, 2008
Kerry Patterson shares tips on how to have effective vendor relations.

Arizona Daily Star
Standing up to the office bully
January 26th, 2008
Kerry Patterson shares tips for standing up to the office bully.

getAbstract
Abstract of the Week
January 21st, 2008
A review and summary of Influencer: The Power to Change Anything.

Calgary Herald
Best-selling Business Books
January 20th, 2008
Influencer is ranked #4 on this list of bestselling business books in Calgary.

CareerBuilder.com
Six Ways to Deal With Digital Bad Manners
January 16th, 2008
Ninety-one percent of people regularly encounter public displays of insensitivity caused by a personal digital assistant, according to a recent survey by VitalSmarts.

MSNBC
Racial harassment still infecting the workplace
January 12th, 2008
Kerry Patterson advises effective ways to confront racial harassment by using crucial confrontations skills.

Sunday Star Ledger
Think you deserve a raise? Here’s how to ask for one
January 12th, 2008
Ron McMillan shares crucial conversations tips for getting a raise.

WFAA-TV Good Morning Texas, KSL-TV Studio 5
Influencer: The Power to Change Anything
January 7th, 2008
Ron McMillan share results from the Influencer behavior change study that reveals what successful people do to change bad habits.

Training Magazine
Southern Exposure
December 31st, 2007
Joseph Grenny contributes an article previewing the topic of his Training 2008 keynote speech: The Power of Influence.

T+D Magazine
Waning Influence
December 31st, 2007
Ninety percent of leaders say dysfunctional behaviors have become acceptable in the workplace – Joseph Grenny speaks to the trend and offers advice from his book Influencer

Inc.com: Podcast of Joseph Grenny
The Problem Solver
December 30th, 2007
Every company has problems. And Joseph Grenny, the co-founder and co-chairman of VitalSmarts has spent the past two decades helping businesses zero in on the answers.

Reuters, Times Colonist, Boston.com, The Sunday Sun Online, Boston Sunday Globe, The Edmonton Journal
Books tackle the business of changing your life
December 27th, 2007
Influencer, has something to offer anyone who wants to be more effective, whether at losing weight, improving a company’s product or promoting a cause. The authors maintain that the most effective way to solve a problem is to identify and change the behaviors that would make a difference.

Presentations.com, Training Magazine
Training 2008: The Power of Influence.
December 20th, 2007
If trainers learn to assemble six sources of influence, they can help leaders produce profound, rapid, and sustainable behavior change in their organizations.

Wall Street Journal
Balancing Work & Life: Goodbye Crackberry?
December 18th, 2007
The problem is that a “working” vacation can easily become just working, says Kerry Patterson, co-author of Crucial Confrontations. “It will take you two days to get emotionally into your vacation,” he says.

BusinessWeek.com
Joseph Grenny: How to Change the Data Stream
December 14th, 2007
Joseph shares tips on how to change the data stream from his book Influencer.

The Globe And Mail
It Was the Year of The Storyteller
December 11th, 2007
Harvey Schachter lists his top 10 books of the year: Influencer was ranked #3.

Washington Times
Family Times: Ways to change human behavior
December 9th, 2007
Educators are confronted daily with the need to instill specific skills and promote positive habits. Becoming someone who can effectively bring about change and development is the subject of a new book, Influencer: The Power to Change Anything.

BusinessWeek
How to Change the Data Stream
December 6th, 2007
In a video clip, author Joseph Grenny shares an influence strategy to inspire change – that is by changing the data that employees are exposed to.

BusinessWeek
The BusinessWeek best seller list
December 2nd, 2007
Influencer is ranked #11 on the list of bestselling books.

800-CEO-Read, The Kansas City Star, Sun-Sentinel, Pittsburgh Tribune Review, McClatchy-Tribune, Virginian-Pilot
Noteworthy business items this week
November 12th, 2007
“Influencer” is ranked the #1 most popular business book for Oct by 800-CEO-READ./

Miami Herald, Arizona Daily Star
Reading about change easier than changing: Three new books provide methods to subvert corporate bureaucracy, sell ideas and correct bad habits.
November 11th, 2007
The five authors of Influencer try to make a firm connection between deeds and thoughts in this earnest and reasonable book.

Cleveland Plain Dealer
Amazon.com’s top-selling non-fiction in Cleveland
November 10th, 2007
Crucial Conversations is ranked the #1 bestseller by Amazon.com.

CDN
Book of the Month
November 6th, 2007
Influencer: The Power to Change Anything is one semi-pop psychology book that is worth a read because the world can no longer afford for people to sit back and do nothing.

BusinessWeek
The BusinessWeek Best-Seller List
November 4th, 2007
Crucial Conversations ranked #4 on the list of soft-cover bestselling business books.

The New York Times
Business Best Sellers
November 3rd, 2007
Influencer is ranked #10 on the New York Times Business bestseller list.

The Wall Street Journal
Bestselling Books
November 1st, 2007
Influencer: The Power to Change Anything is ranked #15 on the Wall Street Journal Business bestseller list.

Harvard Business Review
Review: Influencer: The Power to Change Anything
October 31st, 2007
Patterson and his fellow consultants have now collected their findings in this engaging, example-rich book. The key message is: Managers need to get out of the way and facilitate, not manage, the process of change for employees.

iSixSigma Magazine
Speaking Up: 5 Team Problems that Need ‘Crucial Conversations’
October 31st, 2007
David Maxfield talks about how to improve Six Sigma through crucial conversations.

T+D Magazine
Books / Last Call for Fall Read (what T+D editors are saying about these new books)
October 31st, 2007
Influencer reveals six sources that affect change and gives you the power to change anything.

Talent Management Magazine
The Art and Science of Influence
October 31st, 2007
Joseph Grenny shares the principles and skills to acquire influence.

USA Today
USA Today Bestsellers
October 27th, 2007
Influencer is ranked #81 on the list of top-selling books.

BusinessWeek.com
The Power to Change Anything
October 24th, 2007
Author Joseph Grenny speaks with Diane Brady about his new book, Influencer: The Power to Change Anything.

Entrepreneur Magazine
A Page Turner: Hot-off-the-press, these management books reveal tips to optimize your business and leadership skills
October 22nd, 2007
A review of the new book, Influencer: The Power to Change Anything.

WJBK Fox (Detroit, MI)
And you thought changing work practices was difficult
October 22nd, 2007
Ron McMillan introduces his new book Influencer: The Power to Change Anything.

The New York Times
The New York Times Book Review: Advice, How-To and Miscellaneous
October 20th, 2007
Influencer: The Power to Change Anything is ranked #9 on the list of bestsellers.

The Globe & Mail
And you thought changing work practices was difficult
October 16th, 2007
The new book, Influencer: The Power to Change Anything, will hand you some rich insights to consider if you have to deliver change.

ComputerWorld Magazine
How to Influence Anyone
October 14th, 2007
David Maxfield introduces principles and strategies for having influence over yourself and others.

USA Today
USA Today Bestsellers
October 13th, 2007
Influencer: The Power to Change Anything is ranked #25 on the list of top-selling books.

The Associated Press
Lists of best-selling books
October 13th, 2007
Influencer: The Power to Change Anything is ranked #5 on list of Nonfiction bestselling books.

Rocky Mountain News
Best-selling business books
October 12th, 2007
Influencer: The Power to Change Anything is listed #4 on the list of bestselling books.

The Wall Street Journal
Bestselling Books
October 11th, 2007
Influencer: The Power to Change Anything is ranked #5 on list of Nonfiction bestselling books.

BusinessWeek
The BusinessWeek Best-Seller List
October 7th, 2007
Crucial Conversations ranked #4 on the list of soft-cover bestselling business books.

ManagerSmarter.com
Influencer: The Power to Change Anything
September 30th, 2007
Ron McMillan and Joseph Grenny introduce their new book, Influencer: The Power to Change Anything.

Philadelphia Inquirer
News & Advice
September 20th, 2007
Kerry Patterson offers tips on how to exit your job gracefully and oust a bad manager without burning bridges.

St. Louis Post-Dispatch
BookShelf
September 20th, 2007
Crucial Conversations ranked #5 on the list of top 5 bestselling paperback business books.

Rocky Mountain News
Best-selling business books
September 7th, 2007
Crucial Conversations ranked #6 and then #4 on the list of bestselling business books.

BusinessWeek
The BusinessWeek Best-Seller List
September 3rd, 2007
Crucial Conversations ranked #15 on the list of soft-cover bestselling business books.

The New York Times
Popular Demand
September 2nd, 2007
Influencer is the fourth book on the list of top advanced orders.

AMA Leader's Edge
Influencer: Change the Way You Change Minds
August 31st, 2007
Al Switzler directs executives on changing employee behaviors by changing minds.

Rocky Mountain News
Best-selling business books
August 10th, 2007
Crucial Conversations listed #9 soft-cover business book.

Rocky Mountain News
Best-selling business books
August 3rd, 2007
Crucial Conversations listed #1 soft-cover business book.

Journal of Employee Communication Management
Drilling Down: How to Help Fix Doomed Projects
July 31st, 2007
Joseph Grenny shares results from the Silence Fails study and provides executives with tips for improving communication to save projects.

Future Healthcare
Silence Kills: Addressing Micromanagement with Crucial Conversations
July 31st, 2007
David Maxfield shares with readers how to address micromanagement with crucial conversations – referencing the “Silence Kills” Study.

Quality Digest
Five Crucial Conversations for Successful Projects
July 31st, 2007
Joseph Grenny shares the five crucial conversations IT leaders must hold to ensure projects are executed successfully. The results are from the study “Silence Fails.”

KSL Studio 5
PDI: Public Displays of Insensitivity
July 30th, 2007
Joseph Grenny shares the latest research from VitalSmarts on etiquette and technology and offers viewers tips for confronting public displays of insensitivity.

BusinessWeek
The BusinessWeek Best-seller List
July 29th, 2007
Crucial Conversations ranked #5 on BusinessWeek Best-seller list.

Chicago Tribune
No easy fixes for doomed projects
July 29th, 2007
In an online poll about high-stakes business initiatives, nearly half the respondents said they were involved in a failing project. Seventy-seven percent compared these projects to “slow-motion train wrecks,” according to the Feb survey by VitalSmarts.

BusinessWeek
The BusinessWeek Best-seller List
July 15th, 2007
Crucial Conversations ranked #6 on BusinessWeek Best-seller list.

Physician Executive
Breaking The Cycle of Fear
June 30th, 2007
David Maxfield discusses the culture of fear in healthcare and provides advice and research for overcoming this.

MIT Sloan Management Review
How to Overcome the Crisis of Silence
June 30th, 2007
New research suggests that crucial conversations–often overlooked or avoided–are essential to the success of any high-stakes project or initiative.

Bits - New York Times Blog
A Nation of Scardey-Cats?
June 27th, 2007
VitalSmarts surveyed 1,000 people and found that rather than say anything, most people do nothing when confronted with blatant displays of digital rudeness. Joseph Grenny provides readers with solutions for speaking up.

VARBusiness
Make Sure Your Projects Succeed
June 26th, 2007
David Maxfield shares results from the Silence Fails mini study with advice on how to overcome project failure.

ComputerWorld
Butt dialing’ and the nine new deadly sins of cell phone use
June 21st, 2007
A VitalSmarts survey reveals 91% of people regularly encounter public displays of insensitivity caused by a personal digital assistant. Joseph Grenny provides tips for speaking up to PDI offenders.

The New York Times
Turning Down the Volume In the Next Cubicle
June 16th, 2007
Kerry Patterson advises readers on how to set ground rules in a cubicle environment.

Philadelphia Inquirer
Turn the Page
June 9th, 2007
Kerry Patterson gives tips on graceful exit strategies from leaving your job.

MSN CareerBuilder
Six Ways to Deal With Digital Bad Manners
June 7th, 2007
A VitalSmarts survey reveals 91% of people regularly encounter public displays of insensitivity caused by technology. Joseph Grenny provides tips for speaking up to PDI offenders.

BusinessWeek
The BusinessWeek Best-seller List.
June 3rd, 2007
Crucial Conversations ranked #7 on BusinessWeek Best-seller list.

Philadelphia Inquirer
I’m Sorry
May 26th, 2007
Kerry Patterson, author of Crucial Conversations, offers tips for apologizing gracefully.

Publishers Weekly
Cover Story- McGraw-Hill: Hottest Trend
May 20th, 2007
Publishers Weekly features VitalSmarts new book, “Influencer” in their annual business book feature article. Book to be released Oct 2007.

Denver Post
Rocky Mountain News – Best-selling business books
May 11th, 2007
Crucial Conversations ranked #1 on Business Best-seller list.

BusinessWeek
The Business Week Best-seller List
May 6th, 2007
Crucial Conversations ranked #5 on BusinessWeek Best-seller list.

Good Housekeeping's Quick & Simple
Solutions Q&A
April 30th, 2007
Kerry Patterson advises readers on how to have good neighborly relations.

The Wall Street Journal
Assigned to a Flop? You Could Wind Up Looking Like a Winner
April 30th, 2007
A VitalSmarts survey reveals 78% of managers say they’re involved in at least one project they expect will fail. Joseph Grenny provides helpful advice.

Chief Learning Officer
Technologies to Support Leadership Development
April 30th, 2007
Kerry Patterson provides insight into effective use of technology as a training tool to improve skill transference and effectiveness.

Globe & Mail
Monday Morning Manager
April 30th, 2007
Harvey Schachter suggests reading Crucial Conversations to learn how to raise unpleasant topics with others rather than avoid those topics and let problems fester.

The Salt Lake Tribune
Business insight: High-stakes conversations
April 21st, 2007
Joseph Grenny shares results from the Silence Fails study and provides tips for speaking up when working on a doomed project.

VARBusiness
Book Review: Crucial Conversations
April 15th, 2007
Crucial Conversations is written for busy businesspeople who don't always take the time to think about the gravity of their conversations or how to effectively prepare for them.

St. Louis Post Dispatch
Best Sellers Top Five Paperback Books
April 12th, 2007
Crucial Conversations ranked #2 on Amazon.com Best-seller list.

Nursing Spectrum
Learning to Let Go
April 8th, 2007
When problems with delegation arise, corporate trainer Shulman relies on communication skills she learned from Crucial Conversations Training

BusinessWeek
The Business Week Best-seller List
April 8th, 2007
Crucial Conversations ranked #3 on BusinessWeek Best-seller list.

Associated Content
Warning to Workaholics: Make Time for Yourself, Or Else
April 4th, 2007
A VitalSmarts study showed almost half or respondents don’t take all the vacation days they’d earned and a third described their work/life balance as poor to very poor.

The Deseret Morning News
Watching The Game While On The Clock
March 17th, 2007
Ron McMillan shares tips on how to maintain work/life balance with your employees during Mar Madness.

PARADE
Make Time for Yourself
March 17th, 2007
A VitalSmarts study showed that almost half of respondents don’t take all the vacation days they’ve earned and a third describe their work/life balance as poor or very poor.

Washington Post, Chicago Tribune, Pittsburgh Post Gazette, Boston Globe
Make Time for Yourself
March 17th, 2007
A VitalSmarts study showed that almost half of respondents don’t take all the vacation days they earned and a third describe their work/life balance as poor or very poor.

BusinessWeek
BusinessWeek Best-Seller List
March 11th, 2007
Crucial Conversations is ranked #7 on the list of bestselling business book.

The Deseret Morning News
Couples Urged to Hone Their Talking Skills
March 11th, 2007
Joseph Grenny provides crucial conversations skills and tips for couples. He provides tips for discussing finances, parenting, and intimacy.

Wall Street Journal Online
Hiring and Cultivating Employees Who Succeed
February 20th, 2007
Business owner Andrew Field recommends Crucial Conversations as a book for those seeking to improve their talent management.

Inc.com
Survey: Most Employees Expect Failure
February 11th, 2007
Crucial Conversations Online Survey revealed that 82 percent of employees say there are significant organization-wide initiatives underway in their workplace that will likely fail.

BusinessWeek
Best-Seller List
February 11th, 2007
Crucial Conversations ranked #11 on BusinessWeek Bestseller list.

ComputerWorld
For IT projects, silence can be deadly: Five key conversations can mean the difference between success and failure in IT projects
February 4th, 2007
The culprit in 85 percent of project failures is silence. When leaders avoid crucial conversations, problems fester, work-arounds proliferate, politics prevail, and failure becomes almost inevitable.

The New York Times
The Job Transfer: Look Before You Leap
February 1st, 2007
Kerry Patterson says if you reject a job transfer your reputation could disintegrate quickly, with many managers branding you as selfish and uninterested in being a team player.

Training Magazine
Communication Breakdown Breaks the Bottom Line
January 23rd, 2007
An 85 percent failure rate among high-stakes business initiatives is due to lack of quality conversations.

The Associated Press
Surviving The Office Gym
January 21st, 2007
Kerry Patterson offers some do’s and don’ts for the corporate gym rat.

Training Magazine Online
3 Crucial Management Conversations
January 18th, 2007
Kerry Patterson and Eric Patten help executives come in on time, on spec, or on budget on major corporate projects.

Sacramento Bee
Conflict on the Job Is a Major Issue for Most Employees
January 6th, 2007
A Crucial Conversations survey showed that 93% of workers are negatively affected by the inability to deal with conflict on the job.

T+D Magazine
Silence Fails
January 5th, 2007
85% of high stakes business initiatives fail. Coverage of our Silence Fails research initiative.

Journal of Employee Communication Management
Speak Up!
January 4th, 2007
Employee silence is causing more than three-quarters of all corporate initiatives to fail.

San Diego Union-Tribune
Conflict on the job a major issue for most workers
December 23rd, 2006
A Crucial Conversations Online Survey found that 93 percent of workers are negatively affected by inability to deal with conflict on the job.

Fox 13 Good Day Utah
New Poll Shows Parents Afraid of Talking to Their Teens; Avoid Tough Topics, Especially Drug Use
December 21st, 2006
Joseph Grenny shares results from a new Crucial Conversations Online Survey shows that most parents have difficulty getting through to their teens about important subjects, especially drug use.

MSN Homepage, MSN Money Central
How to Say ‘No’ to Anyone
December 17th, 2006
Joseph Grenny offers Crucial Conversations tips for dealing with any situation where you must turn someone down.

The Deseret Morning News
Better to talk than fight over holiday budgets
December 9th, 2006
A Crucial Conversations Online Survey shows 60 percent of people overspend or have a spouse or partner who overspends during the holidays.

San Diego Union-Tribune
Just say something: Talk to your kids about drug abuse
December 8th, 2006
A new Crucial Conversations Online Survey shows that most parents are afraid to talk to their teens. Consequently, experts beg parents to start talking to their kids about sensitive subjects like drug abuse.

The Atlanta Journal-Constitution
Officials: You’re parents, not pals
December 6th, 2006
The White House Office of National Drug Control Policy (ONDCP) urges parents to sharpen their conversation skills after a Crucial Conversations Online Survey shows parents have difficulty talking to their teens about drug use.

Sales and Marketing Management
Are you working for an “untouchable”?
December 3rd, 2006
To create a culture that doesn’t harbor untouchables, Joseph Grenny says employees should be trained on how to hold crucial conversations with coworkers about ongoing problems.

Training Magazine
Are You Working For an ‘Untouchable’?
November 30th, 2006
Joseph Grenny provides tips for dealing with untouchables – people who behave badly, appear incompetent, create conflict, but seem to get away with it year after year.

Training Magazine Online
Are You Working for an ‘Untouchable’?
November 30th, 2006
New Crucial Conversations Online Survey reveals 93 percent work with an untouchable no one confronts.

The Physician Executive
Speak Up or Burn Out
November 21st, 2006
Joseph Grenny says physicians should ask questions and take specific action to confront morale problems and avoid employee burnout.

The Commercial Appeal
Phenomenon of the “Untouchable” Employee
November 18th, 2006
Joseph Grenny defines an “untouchable” employee as one who behaves badly or performs poorly in a workplace where no one deals effectively with the problems.

Advance for Nurses
Silence Kills: Speaking Up is Key to Creating Safer, Healthier Environment
November 5th, 2006
According to a national study, only one in 10 healthcare professionals actually speaks up when facing unhealthy work practices. David Maxfield advises nurses on how to overcome this trend and create healther environments.

ComputerWorld
Career Watch
November 5th, 2006
According to a recent Crucial Conversations Online Survey, 93% say they work with an “untouchable”.

HR.com
85% of High-Stakes Business Initiatives Fail When Executives Avoid Discussing Five Crucial Issues
October 22nd, 2006
New Crucial Conversations Online Survey reveals five conversational failures contribute to an 85% failure rate of corporate projects, programs and initiatives.

Newsday
Got the bad−boss blues? Here’s how to cope if yours is a jerk
October 15th, 2006
Could you be doing things that contribute to problems between you and the boss?

HR.com
Corporate Untouchables
October 15th, 2006
New Crucial Conversations Online Survey reveals 93 percent work with an untouchable no one confronts.

CNBC Street Signs
Workplace Boneheads
October 12th, 2006
Joseph Grenny addresses the problems behind untouchable employees.

Wall Street Journal
Colleagues You Wish You Didn’t Have Seem The Most Secure?
October 9th, 2006
New Crucial Conversations Online Survey reveals 93 percent work with an untouchable no one confronts.

T+D Magazine
Old Dogs, New Tricks
October 9th, 2006
In a Q&A with T+D, Kerry Patterson discusses VitalSmarts’ new Crucial Conversations Third Edition and Mastery Mission.

CNN Online Career Builder
Standing Up To The Office Bully: Four Tips
October 9th, 2006
Kerry Patterson says standing up to the office bully may not be as difficult as it seems. As long as you know what to say and how to say it, you can speak up and keep the risk of retaliation to a minimum.

Human Resource Executive
Corporate Untouchables
September 27th, 2006
A New Crucial Conversations Online Survey reveals 93 percent work with an ‘untouchable’ no one confronts.

Rocky Mountain News
Business Best-Sellers
September 1st, 2006
Crucial Conversations is ranked the #3 bestselling business book in Denver.

Inc. Magazine
25 Years, 7900 Companies, One Enormous Impact
August 31st, 2006
VitalSmarts is ranked #491 on the Inc. 500 list of fastest growing companies

Monster.com
Do You Refuse to Hear No?
August 26th, 2006
Kerry Patterson provides managers with four ways to notice and navigate a “no” response from their employees. His tips help managers avoid the proliferation of bogus ideas.

Human Resource Executive
Article
August 16th, 2006
VitalSmarts Announces Crucial Conversations Training 3rd Edition; Hundreds Make Award-Winning Training Even Easier to Implement and Measure.

HR Magazine
The Unintended World
July 31st, 2006
Joseph Grenny says when leaders don’t address pain caused by tough management decisions, they send the message that they don’t give a darn.

Denver Post
Local Bestsellers
July 5th, 2006
Crucial Conversations is ranked #5 on Denver Post bestseller list.

The Physician Executive
Know No Boundaries: Five Crucial Conversations for Influencing Administration
June 30th, 2006
Joseph Grenny advises physicians on using crucial conversations skills to influence coworkers and get results.

Fort-Worth Star Telegram, Chicago Tribune, South Florida Sun Sentinel
Don’t work too hard
June 26th, 2006
A Crucial Conversations Online Survey showed two-thirds of employees don’t get to truly take a vacation. Kerry Patterson says employees are responsible for the vanishing vacation by not speaking up when their vacation is threatened.

New Jersey Star Ledger
Business Books: Thinking About Thinking
June 17th, 2006
Crucial Conversations listed on Amazon.com Top 10 Bestselling Business Books.

Los Angeles Times, Newsday, Baltimore Sun
Employee Makeover: ‘Office nerd’ can transform to big man in cubicle with a little effort
June 10th, 2006
According to Kerry Patterson, if others view you as a nerd, you may not be taken seriously at work. Patterson provides tips for overcoming our “inner nerd” to increase our influence.

BusinessWeek
BusinessWeek Bestseller List
June 4th, 2006
Crucial Conversations reaches #6 on the BusinessWeek bestseller list.

Chief Learning Officer
MaineGeneral Health: Teaching the Art of Patient Care
May 31st, 2006
Case study illustrating how MaineGeneral Health improved communication and conflict resolution by rolling-out Crucial Conversations training.

Philadelphia Inquirer
Holding the Line: Waiting for the call from HR that never comes
May 27th, 2006
Kerry Patterson says be aggressive when interviewing for a job.

BusinessWeek Online B-Schools
Taking on the “Cutthroat Culture of B-Schools”
May 17th, 2006
Kerry Patterson discusses how MBA culture does not transfer well to business culture. He provides direction on how to go from cutthroat culture to corporate culture.

Globe and Mail (Toronto)
Video Conferencing: Can You See Me Now?
April 25th, 2006
Ron McMillan advises readers on how to handle delicate questions, including paying attention to nonverbal cues.

American Medical Association
A Change in Mind-set
April 24th, 2006
Joseph Grenny gives tips on how to change your mindset.

USA Today
To Combat Surgical Errors, ‘Team’ Needs to Stay Vigilant”
April 23rd, 2006
A reader advocates the importance of speaking up in surgical settings and cites statistics from the Silence Kills research.

BusinessWeek
BusinessWeek Bestseller List
April 20th, 2006
Crucial Conversations reaches #8 on the BusinessWeek bestseller list.

Philadelphia Inquirer
Food Fight
April 15th, 2006
Crucial conversations can help you effectively bring up sensitive issues with other coworkers or employees.

The Salt Lake Tribune
Smart Talk: “Crucial Conversations” Can Determine A Company’s Future
April 2nd, 2006
How crucial conversations are handled plays a significant role in personal, professional, and organizational success

The Associated Press
Bestselling Author’s Graceful Exit Strategies
March 7th, 2006
Kerry Patterson provides tips on how to professionally, gracefully, and tactfully exit your current job.

Allure
How to Confront a Co-Worker
February 28th, 2006
Tips from Joseph Grenny on how to choose your battles, plan your approach, be direct and end it peacefully.

iSixSigma Magazine
The Human Side of Change: How to Make Change Inevitable and Resistance Futile
February 28th, 2006
Joseph Grenny discusses tips for ensuring that your culture-change process produces real results.

MarketWatch
Burning Bridges Is Never Wise: Make A Smooth Transition From One Job to the Next
January 28th, 2006
Joseph Grenny gives tips on transitioning from your old job to a new career.

New York Post
10 Worst Work Habits
January 15th, 2006
Joseph Grenny says one of the worst work habits is staying silent about something that is bothering you.

CareerBuilder
Bah Humbug
December 31st, 2005
In a Crucial Conversations Online Survey, 73% of respondents claim their holidays were more stressful thanks to callous coworkers who pawn their work off onto others.

The Globe and Mail
Top Read
December 1st, 2005
Crucial Confrontations is named as one of the top reads for managers.

HR.Com, Chief Learning Officer
Do You Work With A Scrooge
November 30th, 2005
Nearly three-quarters of respondents say their holidays are more stressful due to four Scrooge-like colleagues. The key to reducing stress is speaking up.

Chief Learning Officer
Are We Really Becoming Better Communicators?
October 31st, 2005
As wave after wave of new technology hits, with faster and easier means of communicating, are our communication skills improving—or deteriorating? Kerry Patterson discusses the vital role of a CLO in managing effective employee communication.

T+D Magazine
Talking Hi-Tech at Work
October 31st, 2005
With the advent of new technology, Joseph Grenny addresses the parameters we must use to monitor our method of communication to ensure that it appropriately matches our message.

MSN Career Builder
Five Lessons from Donald and Martha’s Apprentice
September 30th, 2005
Are Donald and Martha effective leaders? Kerry Patterson pinpoints the five things you should learn not to do from watching the apprentice shows this season.

MSN Career Builder
Smelly Coworker?
August 31st, 2005
What do you do when your coworker has a personal hygiene problem? Kerry Patterson provides six tips to help you avoid skirting the sensitive issue and start solving the problem.

AOL Career Builder
What’s Better: Send an E-mail or Talk Face-to-Face?
August 31st, 2005
In today’s well-connected world, when is it appropriate to ditch the hi-tech communication and resort to traditional methods? Kerry Patterson provides five situations that call for face-to-face communication.

Inc. Magazine
Lost in Translation
August 31st, 2005
Technology is not inherently evil, but it can be the kiss of death when used to communicate anything sensitive, important, or complicated, says Ron McMillan.

The Wall Street Journal
How You Can Survive the Dumbest Thing You Did to Your Boss
August 29th, 2005
Joseph Grenny explains that not only can you rebound from an embarrassing moment in front of a boss, you can also improve the relationship in the process.

The New York Times
The Smallest Raise in the Office Was Yours
August 20th, 2005
VitalSmarts’ Ron McMillan says that when you feel you’ve been short changed, you should speak up.

The Wall Street Transcript
Q&A with Al Switzler of VitalSmarts
August 9th, 2005
VitalSmarts CEO Al Switzler tells the company’s story, highlights training products and resources, and unveils what is on the horizon for the growing corporate training company.

Workforce Performance Solutions
A Time and Place for Technology
August 8th, 2005
VitalSmarts’ Ron McMillan provides appropriate parameters for using technology to communicate.

HR Magazine
Training and Development
June 30th, 2005
VitalSmarts newest training course, Crucial Confrontations™, offers employers focused training solutions for confronting chronic management and workforce problems.

Learning & Training Innovations
Five Steps to Better Instructional Design
June 29th, 2005
VitalSmarts’ Kerry Patterson provides training leaders and managers with five key steps to getting the most out of their training initiatives.

The National Post
E-mail is No Substitute For Face-to-Face Contact
June 14th, 2005
VitalSmarts’ Ron McMillan says when casual business conversation turns crucial, people need to meet face-to-face.

Chief Project Officer
Bridging the Cultural Communication Gap
May 31st, 2005
VitalSmarts’ Kerry Patterson shares seven tips for communicating from afar.

Financial Times Germany
Crucial Confrontations Ranking
May 10th, 2005
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior is named one of the top ten business books of 2005.

HR.Com
Crucial Conversations: Dealing with Strong Emotions
May 8th, 2005
VitalSmarts’ Kerry Patterson provides tips and advice on how to face an extremely angry client and still maintain a cordial working relationship.

HR.Com
Leadership Lessons to the Entrepreneur: Lesson Number One, Worry About Culture
May 1st, 2005
VitalSmarts’ Kerry Patterson looks at the legendary culture established by Bill Hewlett and Dave Packard as a template for the entrepreneur, stating, “As your ideas blossom into products, which further burgeon into companies, if you don’t think about your corporate culture, your chances of success are severely reduced.”

T+D Magazine
Crucially Stuck? Acquire the Skills That Matter
April 30th, 2005
When Lockheed Martin Aeronautics needed “big change, fast!” VitalSmarts intervened to help bring about measurable change.

The Boston Herald
Restoring Lines of Communication: Face-time Counters Workplace Technology Ills
April 9th, 2005
Ironically, technology has brought us improved ways to miscommunicate in the workplace. A classic example is the manager who uses modern technology to deliver bad news. VitalSmarts’ Kerry Patterson proposes face-time. “Yes, face-time, where you can read each other’s reactions and you can have a real dialogue.”

Christian Science Monitor
Only the Ethical Need Apply
March 29th, 2005
As corporate America experiences the “great global brain drain,” a trend where technology takes over routine work tasks, a focus on ethics will intensify. VitalSmarts’ Joseph Grenny says we must either resolve the weaknesses ethically or suffer more acutely.

The New York Times
When a Subordinate Goes Wide to the Boss
March 5th, 2005
What do you do when an ambitious employee goes to your boss behind your back to pitch an idea you originally rejected? According to Grenny this situation may illustrate your tendency to micromanage and not give people opportunities to vent their ideas.

Australian Financial Review
How to Pick Your Fights Wisely
February 7th, 2005
There’s a way to have constructive confrontation in the office. VitalSmarts’ Joseph Grenny says maintaining the status quo might look like the best option but leads to lost productivity and profits and causes great personal frustration and stress.

The Globe and Mail
Conflict Resolution: Why It’s No Fairly Tale
February 1st, 2005
Rather than providing instructions on how to deal with fictional problems and fairy tales, Crucial Confrontations is a book that provides real solutions.

Training Magazine
Book Review: Crucial Confrontations
January 31st, 2005
Crucial Confrontations provides a refreshing approach to handling unpleasant conversations and confrontations in the workplace. This enormously readable book addresses issues never before considered and, with a hilarious twist, provides serious advice on how to confront life's most frustrating and confrontational situations. Here is a book, finally, that may give managers the encouragement, the tools, and—in some cases—even the words to address performance problems and other touchy issues head-on.

Toronto Star
Uh, Oh, 80 Percent of U.S. Doctors Witness Errors
January 27th, 2005
Eighty percent of doctors and half of nurses see colleagues make mistakes, but only 10% ever speak up, according to a new U.S. study. These mistakes are undoubtedly contributing to the deaths of tens of thousands of people who die from medical errors each year, researchers said.Ω

WebMD.com
Better Communication Needed to Reduce Medical Errors
January 26th, 2005
Healthcare organizations trying to reduce the rate of medical errors frequently overlook a common but important variable—candid communication. Too often, medical professionals avoid having “crucial conversations” when they observe problems that can lead to unacceptable error rates, according to a new study.

The Washington Post
Health Workers Are Urged to Report Others’ Mistakes
January 26th, 2005
More than 80% of doctors and half of nurses see colleagues make mistakes, but only 10% speak up. Joseph Grenny says healthcare workers who speak up are not only able to stop problems, but are also happier in their work.

Scripps Howard News Service
Medicos Seldom Call Colleagues on Mistakes Over Patient Care
January 25th, 2005
Doctors, nurses, and other healthcare workers seldom challenge colleagues who make mistakes, according to a new study from VitalSmarts and AACN. Overall, researchers discovered seven conversations healthcare workers are reluctant to hold with colleagues.

Reuters, ABC News, MSNBC
Survey Finds 80 Pct. Of U.S. Doctors Witness Mistakes
January 25th, 2005
Eighty percent of U.S. doctors and half of nurses see colleagues make mistakes, but only 10% speak up, according to a study from VitalSmarts and AACN. These mistakes are undoubtedly contributing to the deaths of tens of thousands of people who die from medical errors in the United States each year.

The Chicago Tribune
Call Waiting: Not Hearing About Job is A Maddening Endeavor
January 15th, 2005
So you’ve interviewed for a job and want to know where you stand? What is the proper protocol for following up on your job status? VitalSmarts’ Kerry Patterson advises readers to be aggressive and direct with their intentions.

The Salt Lake Tribune
Job Goals On List Of Resolutions
January 1st, 2005
In a poll of more than 200 people, VitalSmarts determined 69% of people set New Year’s resolutions related to things they want to change at work. VitalSmarts’ Joseph Grenny provides several keys to meeting goals at work: preparation, defining the goal, creating safety, and dealing with facts rather than accusations.

T+D Magazine
How to Deal: Crucial Confrontations
December 31st, 2004
"Just when you thought Crucial Conversations had said it all, along comes Crucial Confrontations. The content and subject matter of this sequel adds support and additional steps to take crucial situations one step further. Supported by extensive research, Crucial Confrontations will improve productivity, retention, quality, employee satisfaction, and relationships in the organization."

Chief Learning Officer
Putting the Teeth in Learning
November 30th, 2004
Despite common trends and beliefs, corporate training programs and education efforts can change behavior. VitalSmarts’ Kerry Patterson reveals the trick—implement a program with teeth and teach skills of crucial confrontations.

CNN's American Morning
CNN
November 22nd, 2004
Joseph Grenny, coauthor of Crucial Confrontations, appeared on CNN's American Morning, discussing how to get along with unruly family members this holiday.

The Commercial Appeal
Emotions Derail ‘Crucial’ Conversations
November 9th, 2004
What differentiates influential employees from mediocre ones? VitalSmarts’ Ron McMillan offers a theory: “The people who were most influential in an organization were the ones who were the best communicators.”

The New York Times
How to Avoid a Rout at the Company Retreat
October 30th, 2004
Dreading your annual “team building” retreat? VitalSmarts’ Joseph Grenny says join the planning team! “Steer away from the ridiculous physical challenges,” by reviewing the agenda, speaking up, and participating in the planning.

Seattle Post-Intelligencer
How to Douse the Fuse When the Political Talk Heats Up
October 29th, 2004
The workplace is particularly susceptible for heated debates and low blows when it comes to talking politics and that’s why most people avoid the conversation altogether, says VitalSmarts’ Joseph Grenny.

The Washington Times
Political Spats Get Personal
October 24th, 2004
In a survey conducted by VitalSmarts, two-thirds of Americans say political discussions lead to “attacks and controlling behavior” and consist primarily of “name-calling and exaggeration.” VitalSmarts’ Joseph Grenny says you don’t always have to agree with family and friends.

Logo for How do you find political harmony with loved ones?

Today Show
How do you find political harmony with loved ones?
October 23rd, 2004
Joseph Grenny shares tips for discussing politics with friends and family.

Today Show
Today Show Appearance
October 22nd, 2004
Joseph Grenny, coauthor of Crucial Confrontations, appeared on NBC's Today Show, discussing how to talk politics with friends and coworkers.

Newsday
Newsday Article
October 2nd, 2004
Debating in the office—Getting across your ideas at work might not get you elected, but it’s an art worth learning. When emotions run high and the debate gets heated, how can you effectively get your ideas across? Check your ego at the door and don’t “villainize” your opponent, says VitalSmarts’ Joseph Grenny.

Utah Business Magazine
Flipping the Conversation Switch
August 31st, 2004
VitalSmarts’ Ron McMillan weighs in on how to have productive communication when the stakes are highest.

Utah Business Magazine
Celebrating Entrepreneurs
June 30th, 2004
VitalSmarts honored in the 2004 Ernst and Young Entrepreneur of the Year awards. Joseph Grenny says VitalSmarts add rigor and value to the fuzzy industry of training and organizational development. Crucial Conversations has helped companies worldwide quantify the results of better organization.

T+D Magazine
Crucial Conversations
November 30th, 2003
Where are you stuck? That’s where a crucial conversation is waiting. VitalSmarts’ Joseph Grenny shares tips on how to communicate best when it matters most.

The Salt Lake Tribune
News Article
November 23rd, 2003
Parents may lose appetites over the news their kids bring home from college.

Workforce Diversity Magazine
Article
August 31st, 2003
Review of books on diversity and career issues.



Welcome to VitalSmarts.com

VitalSmarts and Poertner Consulting Group are pleased to announce a new era in their joint service.

VitalSmarts has acquired the business and will maintain the presence in your area to provide you with streamlined and enhanced customer support.

We look forward to working with you!

If you have any questions, please email VitalSmarts at support at vitalsmarts dot com.

Welcome to VitalSmarts.com

VitalSmarts and LeadershipSmarts are pleased to announce a new era in their joint service.

VitalSmarts has acquired the business and will maintain the presence in your area to provide you with streamlined and enhanced customer support.

We look forward to working with you!

If you have any questions, please email VitalSmarts at support at vitalsmarts dot com.