Why Your Ability to Achieve Dialogue Will Make or Break Your Results

We asked 1,300 people to describe their manager’s style under stress and the impacts their leader’s style had on both their personal and their team results. And what we found is that a leader’s inability to communicate in high stakes, stressful situations directly impacts team performance. Specifically, managers who clam up or blow up under pressure have teams with low morale; that is more likely to miss deadlines, budgets, and quality standards; and that act in ways that drive customers away.

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