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How to Be the Best Boss Ever, According to Career Experts

“Communication is a crucial skill for anyone, especially new managers,” says Ngoc Nguyen, a career coach at Ama La Vida. She recommends Crucial Conversations, by Kerry Patterson, for the insights it provides to prepare for the inevitable: When you manage people, you’re going to encounter tough situations and face challenges in which the decisions you make won’t just impact you, but others, as well.

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