12 Phrases You Should Definitely Avoid When Giving Bad News

Your news could devastate the listeners, so be prepared for the flood of emotions without trying to sugarcoat what’s happening. Saying, “At least you still have your job” or “At least you still have our team intact” implies you aren’t acknowledging their pain, says Joseph Grenny, founder of leadership training company VitalSmarts. That said, don’t leave a gloom and doom message without giving a silver lining, says Bies. “If they have a sense of hope, they’ll stay motivated,” he says. Offer a solution that offers optimism moving forward. Employees might leave if they think the company is tanking. Learn 10 everyday secrets of optimistic people.

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