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This Is Why No One Understands What You’re Saying

“It’s always you,” says business social scientist Joseph Grenny, coauthor of Crucial Conversations: Tools for Talking When Stakes Are High. “It could be that you failed to communicate, and so it was a fact gap, or it could be an expectation gap, or it could be that on the other side they’re not being attentive. It could be that they have different incentives. It could be that we’ve got a poor medium of communication. But in any of those instances, the problem is mine, because if I’m not getting the results I want, I need to ask, ‘What can I do to close that gap?’”

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