Playing favorites and workplace gossip hurt quality of care, providers charge

Gossip, rudeness and playing “favorites” hurts the quality of healthcare in facilities, a new report alleges. A survey of more than 1,200 physicians, nurses and other healthcare staff by VitalSmarts identified common communication issues among providers. In addition to gossip, the respondents said a failure to hold each other accountable and “unresponsive” physicians hurt their efforts to provide quality care.

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