Please join us for a product preview for your area on August 4 - LEARN MORE

Silence Costs You in Customer Service

Joseph Grenny writes that we’re facing a “crisis of silence” in the corporate world; people simply don’t hold their colleagues accountable for delivering poor customer service. The key to creating distinguishing customer service is to create a culture where anyone can speak up to anyone about their ability to serve the customer.

No Comments

Sorry, the comment form is closed at this time.