December 2015

Logo for New Year’s Resolutions: Why We Do What We Do New Year’s Resolutions: Why We Do What We Do

David Maxfield, author of Change Anything, has studied failed resolutions. He's also studied what the successful few do who actually succeed at changing behavior. His research shows those who include six sources of influence in their resolution plans are 10 times more likely to succeed...

Logo for 6 Workplace Realities Women Will Face In 2040 6 Workplace Realities Women Will Face In 2040

VitalSmarts research, conducted by Joseph Grenny and David Maxfield, found that women’s perceived competency drops by 35% and their perceived deserved compensation by $15,000 when they're seen to be assertive or forceful—violating ingrained cultural expectations for women to be caring and nurturing....

Logo for See Something, Say Something See Something, Say Something

Bad customer service is costing the average company $54,511 annually per employee, according to a new study released by Joseph Grenny and David Maxfield, authors of Crucial Accountability....

Logo for Silence Costs You in Customer Service Silence Costs You in Customer Service

Joseph Grenny writes that we’re facing a “crisis of silence” in the corporate world; people simply don’t hold their colleagues accountable for delivering poor customer service. The key to creating distinguishing customer service is to create a culture where anyone can speak up to anyone...

Logo for What your child’s teacher wants to know What your child’s teacher wants to know

According to research by VitalSmarts, teachers and parents are great at communicating - just not in the areas each wants to know about. Parents, for example, say that teachers are not communicating with them on issues like drug abuse or depression. Teachers say that they...

Logo for The Six Ways Your Financial Behavior Is Manipulated The Six Ways Your Financial Behavior Is Manipulated

In his research, Grenny breaks it down: The first two domains, Personal Motivation and Ability, relate to sources of influence within an individual (motives and abilities) that determine their behavioral choices. The next two, Social Motivation and Ability, relate to how other people affect an individual's...

New Study: Women Judged More Harshly When Speaking Up Assertively

Provo, Utah – August 5, 2015 – What if your colleagues discriminated against you just for being assertive? Unfortunately for many women, gender bias is a reality in today’s workplace. A new study about emotional inequality at work conducted by VitalSmarts, a TwentyEighty, Inc. company,...

Logo for 5 Things to Immediately Stop Doing at Work 5 Things to Immediately Stop Doing at Work

These actions are sabotaging your career and workplace happiness. [No. 1]: Staying silent. A recent study conducted by Joseph Grenny and David Maxfield, co-authors of "Crucial Conversations," found that 56 percent of employees refrain from addressing troublesome issues at workfor more than a year....

Logo for Six Ways to Increase Your Influence Six Ways to Increase Your Influence

Until we get all six of the sources of influence flowing in the direction of change, we’ll continue to fail. Even more damaging, we’ll pin the failure on moral deficiencies in our people rather than on our own insufficient understanding of human behavior....

Logo for Book It — Summer Reading From SHRM Book It — Summer Reading From SHRM

Another book in hand was “Crucial Conversations,” which she thought will help with developing deeper, broad relationships among employees. “Performance conversations, collaboration, merit pay — these are all important issues we need to deal with.”...

VitalSmarts Releases Influencer Training® in the Virtual Classroom

Provo, UT — June 24, 2015 — VitalSmarts, a TwentyEighty, Inc. company and an innovator in corporate training and leadership development, today announced its award-winning Influencer Training® classroom course is now available through the VitalSmarts Virtual Classroom™—its live, synchronous online learning platform powered by Adobe Connect™ and MeetingOne. Courses...

Logo for Things Are Not Always What They Seem Things Are Not Always What They Seem

The book Crucial Conversations by Kerry Patterson is a wonderful resource to help us realize that human interactions can be difficult and that we can often misread the process unless we are willing to get our hands dirty and break down the communication machine....

Logo for 5 Secrets to Mastering Conflict 5 Secrets to Mastering Conflict

By Travis Bradberry Between the two of us, Joseph Grenny (bio below) and I have spent 50 years studying what makes people successful at work. A persistent finding in both of our research is that your ability to handle moments of conflict has a massive impact on...

Logo for How to Raise Ethical Issues at Work How to Raise Ethical Issues at Work

If the person with questionable ethics is your boss, it’s best to proceed with caution. Joseph Grenny, co-author of Crucial Accountability, tells Fast Company that you should begin by letting your boss know you have their best interest in mind....

Logo for 5 Books to Help You Deal with Work Drama 5 Books to Help You Deal with Work Drama

The book [Crucial Accountability] outlines keys skills we’re rarely taught in college or business school, such as how to foster greater personal accountability among teammates and how to deliver praise when things do go right to keep everyone motivated....

Logo for Are You Present When Viewing Real Estate? Are You Present When Viewing Real Estate?

A recent VitalSmarts survey reported that 91% of the more than 1600 people involved had seen tourists miss out on an important moment by trying to capture it on social media. Since buyers are "tourists" in someone else's real estate, this research may be extrapolated to...

Logo for Why we no longer talk with each other Why we no longer talk with each other

“‘Likes’ are a low-effort way of producing a feeling of social well-being that takes more effort to get in the real world,” said Greeny in the study. “This study is a warning that we are beginning to take the easy over the real.”...

Logo for Column: Social media often makes us anti-social Column: Social media often makes us anti-social

Co-authors of New York Times bestsellers like “Crucial Conversations,” Joseph Grenny and David Maxfield, recently analyzed how “likes” and the need for other social media praise impact our lives. The results paint a picture of a media-obsessed society and found, for one thing, that 58 percent...

Logo for How to Change Your Employees’ Bad Habits How to Change Your Employees’ Bad Habits

Joseph Grenny, a co-founder of corporate training and leadership development firm VitalSmarts, conducted a study of close to 1,000 professionals and found that 97 percent of them admit to having a "career-limiting habit." These bad habits can range from unreliability to procrastination to just a...

Logo for It’s Never Too Late To Be Nice It’s Never Too Late To Be Nice

Kerry Patterson, co-founder of VitalSmarts and co-author of Crucial Conversations (a company and book that are all about empowering people to make better interpersonal choices), has just published a magnificent children’s book titled It’s Never Too Late To Be Nice. When I saw the title,...

VitalSmarts Named to Top 20 Leadership Training Companies List

Provo, Utah – January 29, 2015 – VitalSmarts today announced it has been named to the Top 20 Leadership Training Companies List, by Training Industry, Inc. The listing is part of the Training Industry’s mission to continually monitor the marketplace for the best providers of...

Logo for Top 10 Simple New Years Resolutions Top 10 Simple New Years Resolutions

We observe, we tell a story, and then we feel. …Since we and only we are telling the story, we can take back control of our own emotions by telling a different story. These are the claims made in Chapter 6 of Crucial Conversations...