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Can you recommend any sources … to manage conflict? Crucial Conversations

Dear Interested in Language Tools,
How wonderful you have an interest in further educating yourself and your coworkers to find and use the power of words to resolve conflict. I recommend the following books: ”Confident Voices” by Beth Boynton, RN; “Crucial Conversations” by KerryPatterson, Joseph Grenny, Ron McMillan and Al Switzler …
Nest wishes,

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