VitalSmarts Announces Crucial Conversations Training 3rd Edition

Provo, Utah, Aug. 15, 2006—VitalSmarts, a corporate training company specializing in organizational performance, today announced the release of Crucial Conversations Training 3rd Edition. The new edition of the bestselling training has been updated with more than 100 enhancements designed to create a fully integrated training process.

Brett Walker, chief marketing officer for VitalSmarts, says the added enhancements in the 3rd edition create a seamless new training experience, for both participant and trainer.

“This new edition eases training delivery, ensures skill transference, and includes easy-to-use tools for tracking personal and organizational progress,” says Walker. “Everything we do serves one organizational imperative: to help teams and organizations get better results.”

Patrice Putman, director of employee development at MaineGeneral Health, has seen those results firsthand. Putman has had substantial success training Crucial Conversations at MaineGeneral – recently recognized as one of the best places to work in Maine.

“A primary reason MaineGeneral was recently named a ‘Best Place to Work’ site is Crucial Conversations Training,” says Putman, a VitalSmarts certified trainer. “Our employee satisfaction scores are rated significantly above the Maine healthcare average, and responses to questions regarding conflict and communication have consistently improved.”

Putman also says their work with Crucial Conversations is having a positive affect on patient safety at MaineGeneral.

“It is no longer acceptable to look the other way when one witnesses disrespect, poor initiative, or even the smallest safety error,” says Putman. “Crucial Conversations Training has affected patient safety in a direct and vital way; it has helped us raise the bar on everything we do.”

Features of Crucial Conversations Training 3rd Edition:

  • Improved Trainer Materials: The CD-ROM-based trainer presentation has been streamlined for teaching two-day, back-to-back training sessions. The hardcopy trainer guide now offers notes and tips based on feedback from hundreds of certified trainers, a course timeline and improved packaging.
  • New Crucial Conversations Mastery Mission™ Web Follow-up Course: A post-training breakthrough in skill acquisition and mastery for course participants, this Web-based process ensures transference of skills by using self-paced, engaging lesson reviews and practice opportunities. Pre- and post-assessments help participants track their progress.
  • Improved Participant Materials: More than 50 additional pages have been added to the participant toolkit, including reference exercises previously found only in the trainer materials. Also, improved packaging including desktop aids help facilitate daily skill review.
  • New Certified Trainer Zone at This new Web zone is packed with introductory content for certified Crucial Conversations trainers, including tips for improving training delivery. This site also includes a tool for generating course evaluation reports, as well as a Web-based application that automates the paper trail required for continuing education credits. Visit for more information.

Product Availability & System Requirements

Crucial Conversations Training 3rd Edition is now available by contacting a sales representative at VitalSmarts. The training is offered as a two-day course to the public (for training dates and locations visit VitalSmarts also offers trainer certification for in- house trainers. Public courses for Crucial Conversations 3rd Edition are $995.00 USD, and public courses including trainer certification are $2895.00 USD.

Installation system requirements include:

Crucial Conversations 3rd Edition Trainer Presentation System Requirements: Windows® 98 SE/2000/ME/XP, Pentium Celeron 1.0 GHz (Pentium 4 recommended), 2.5 GB Hard Drive space (10MB for minimum install), Windows Media Player 9 or higher, video card with 16 MB of memory, 256 MB of RAM (512 MB RAM recommended), CD-ROM drive, video adapter (1024×768 recommended), Hi-Color (16-bit) color quality, sound card and speakers. Multimedia projector required for presentation projection.

Crucial Conversations Mastery Mission System Requirements: Windows® 98 SE/2000/ME/XP, Adobe® Flash Player 8, 1 GHz Pentium, or compatible processor, Microsoft Internet Explorer 5.0 or later, Hi-Color (16-bit) color quality, 800X600 minimum screen resolution. A broadband Internet connection and an Internet service provider are required. Mastery Mission is currently not Mac or Firefox compatible.


About VitalSmarts

An innovator in corporate training and organizational performance, VitalSmarts is home to multiple training offerings, including the award-winning Crucial Conversations®, Crucial Confrontations®, Influencer Training™, and Change Anything Training™. Each course improves key organizational outcomes by focusing on high-leverage skills and strategies. The Company also has four New York Times best-selling books. VitalSmarts has helped 300 of the Fortune 500 and trained more than 800,000 people worldwide.

CONTACT: Mary Dondiego of VitalSmarts, L.C. +1-801-724-6323

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