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Book Review: Crucial Confrontations

“Crucial Confrontations provides a refreshing approach to handling unpleasant conversations and confrontations in the workplace. This enormously readable book addresses issues never before considered and, with a hilarious twist, provides serious advice on how to confront life’s most frustrating and confrontational situations. Here is a book, finally, that may give managers the encouragement, the tools, and—in some cases—even the words to address performance problems and other touchy issues head-on.”

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