January 2005

Book Review: Crucial Confrontations

Crucial Confrontations provides a refreshing approach to handling unpleasant conversations and confrontations in the workplace. This enormously readable book addresses issues never before considered and, with a hilarious twist, provides serious advice on how to confront life's most frustrating and confrontational situations. Here is a...

Better Communication Needed to Reduce Medical Errors

Healthcare organizations trying to reduce the rate of medical errors frequently overlook a common but important variable—candid communication. Too often, medical professionals avoid having "crucial conversations" when they observe problems that can lead to unacceptable error rates, according to a new study....

Job Goals On List Of Resolutions

In a poll of more than 200 people, VitalSmarts determined 69% of people set New Year's resolutions related to things they want to change at work. VitalSmarts' Joseph Grenny provides several keys to meeting goals at work: preparation, defining the goal, creating safety, and dealing...