December 2005

Bah Humbug

In a Crucial Conversations Online Survey, 73% of respondents claim their holidays were more stressful thanks to callous coworkers who pawn their work off onto others. ...

Do You Work with a Scrooge?

A new VitalSmarts study says more than three-fourths of the U.S. workforce will be stressed out this holiday by coworkers who dump on, abandon them or fail them. Speaking up is key to reducing holiday stress at work....

Talking Hi-Tech at Work

With the advent of new technology, Joseph Grenny addresses the parameters we must use to monitor our method of communication to ensure that it appropriately matches our message....

Smelly Coworker?

What do you do when your coworker has a personal hygiene problem? Kerry Patterson provides six tips to help you avoid skirting the sensitive issue and start solving the problem....

Lost in Translation

Technology is not inherently evil, but it can be the kiss of death when used to communicate anything sensitive, important, or complicated, says Ron McMillan....

Utah Valley Magazine

With more than 386,000 copies sold, Crucial Conversations is named the #2 book to come out of Utah Valley in the past five years....

Talking Hi-Tech at Work

In today's well-connected world, technology can help us communicate more easily. But when it comes to resolving broken promises, violated expectations, or bad behavior at work, resorting to hi-tech methods like e-mail, voice mail, or even text messages can amplify our problems. According to a...

Only the Ethical Need Apply

As corporate America experiences the "great global brain drain," a trend where technology takes over routine work tasks, a focus on ethics will intensify. VitalSmarts' Joseph Grenny says we must either resolve the weaknesses ethically or suffer more acutely....

When a Subordinate Goes Wide to the Boss

What do you do when an ambitious employee goes to your boss behind your back to pitch an idea you originally rejected? According to Grenny this situation may illustrate your tendency to micromanage and not give people opportunities to vent their ideas....

VitalSmarts Adapts Crucial Confrontations for Corporate Training Proven Process for Improving Individual, Team, and Company Performance

VitalSmarts today announced the release of Crucial Confrontations™ training, a proven step-by-step process for enhancing accountability, improving performance, and ensuring execution. Crucial Confrontations joins its award-winning counterpart, Crucial Conversations® training, to provide focused training solutions for confronting the chronic problems that keep organizations stuck....

How to Pick Your Fights Wisely

There's a way to have constructive confrontation in the office. VitalSmarts' Joseph Grenny says maintaining the status quo might look like the best option but leads to lost productivity and profits and causes great personal frustration and stress....

Book Review: Crucial Confrontations

Crucial Confrontations provides a refreshing approach to handling unpleasant conversations and confrontations in the workplace. This enormously readable book addresses issues never before considered and, with a hilarious twist, provides serious advice on how to confront life's most frustrating and confrontational situations. Here is a...

Better Communication Needed to Reduce Medical Errors

Healthcare organizations trying to reduce the rate of medical errors frequently overlook a common but important variable—candid communication. Too often, medical professionals avoid having "crucial conversations" when they observe problems that can lead to unacceptable error rates, according to a new study....

Job Goals On List Of Resolutions

In a poll of more than 200 people, VitalSmarts determined 69% of people set New Year's resolutions related to things they want to change at work. VitalSmarts' Joseph Grenny provides several keys to meeting goals at work: preparation, defining the goal, creating safety, and dealing...