October 2004

800-CEO-READ Bestseller

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior is ranked #1 on 800-CEO-READ's list of bestsellers....

Political Spats Get Personal

In a survey conducted by VitalSmarts, two-thirds of Americans say political discussions lead to "attacks and controlling behavior" and consist primarily of "name-calling and exaggeration." VitalSmarts' Joseph Grenny says you don't always have to agree with family and friends....

Newsday Article

Debating in the office—Getting across your ideas at work might not get you elected, but it's an art worth learning. When emotions run high and the debate gets heated, how can you effectively get your ideas across? Check your ego at the door and don't...