December 2004

How to Deal: Crucial Confrontations

"Just when you thought Crucial Conversations had said it all, along comes Crucial Confrontations. The content and subject matter of this sequel adds support and additional steps to take crucial situations one step further. Supported by extensive research, Crucial Confrontations will improve productivity, retention, quality,...

Putting the Teeth in Learning

Despite common trends and beliefs, corporate training programs and education efforts can change behavior. VitalSmarts' Kerry Patterson reveals the trick—implement a program with teeth and teach skills of crucial confrontations....

CNN

Joseph Grenny, coauthor of Crucial Confrontations, appeared on CNN's American Morning, discussing how to get along with unruly family members this holiday....

800-CEO-READ Bestseller

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior is ranked #1 on 800-CEO-READ's list of bestsellers....

Political Spats Get Personal

In a survey conducted by VitalSmarts, two-thirds of Americans say political discussions lead to "attacks and controlling behavior" and consist primarily of "name-calling and exaggeration." VitalSmarts' Joseph Grenny says you don't always have to agree with family and friends....

Newsday Article

Debating in the office—Getting across your ideas at work might not get you elected, but it's an art worth learning. When emotions run high and the debate gets heated, how can you effectively get your ideas across? Check your ego at the door and don't...

Wall Street Journal Bestseller

In its first few weeks of publication, Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior reached #6 on the Wall Street Journal Business Bestseller....

Amazon.com Bestseller

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior is ranked #1 on the Amazon.com's Business Bestseller list....

Celebrating Entrepreneurs

VitalSmarts honored in the 2004 Ernst and Young Entrepreneur of the Year awards. Joseph Grenny says VitalSmarts add rigor and value to the fuzzy industry of training and organizational development. Crucial Conversations has helped companies worldwide quantify the results of better organization....