Why VitalSmarts?

Why VitalSmarts

VitalSmarts’ award-winning training helps organizations both execute superbly and innovate consistently.

We believe that when you invest in your people, you enable your workforce to carry out every business practice more successfully.

That’s because what lies between your organization’s lofty goals and the outcomes you desire is often good old-fashioned human behavior.

VitalSmarts has identified an innovative approach for enabling organizations to achieve new levels of performance by focusing on the human system, otherwise known as the Cultural Operating System.

Just as electronic devices need basic functions like input, output, data management, and so on, what basic human software do you need in order to execute flawlessly and innovate consistently over time?

Our research led us to four foundational skill sets that, when present across all levels of the organization, ensure things run smoothly and improve routinely. They are:

  • Individual: Self-directed change
  • Interpersonal: Open dialogue
  • Team: Universal accountability
  • Organizational: Influential leadership

Award-Winning Training

  • Crucial Conversations and Influencer Training have been recognized as a “Top Training Product of the Year” by Human Resource Executive Magazine.
  • The original video clips used throughout the training courses have received multiple accolades for quality, originality, and production.
  • VitalSmarts is home to four New York Times bestselling books that complement the training courses: Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. The books have sold more than 3 million copies worldwide and are available in more than 30 languages.

HRE Award Winner
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Proven Results

More than 300 of the Fortune 500 have recognized the direct connection between their successes and our training solutions. We’ve trained more than one million people worldwide and our clients have experienced the following results:

  • Quality improvements of 30-40%
  • Grievance reductions of 90%
  • Turnover reductions of 50%
  • Employee satisfaction improvements of 80%
  • Cycle time reductions of 70%
  • Safety/compliance improvements of 40-60%

See client results

Research-Based Solutions

Over the past 30 years, we’ve studied top performers worldwide to find out what separates the best from the rest.

Our observation led us to identify high-leverage behaviors exhibited by top performers across industries, occupations, and cultures.

The outcome is a research-based training methodology that focuses on teaching these best-practice behaviors to employees at all levels, from top executives to front-line workers.

When your organization adopts these behaviors, you’ll see marked behavior change and measurable improvements in quality, productivity, cost, employee engagement, and other key results.

See our research


Welcome to VitalSmarts.com

VitalSmarts and Poertner Consulting Group are pleased to announce a new era in their joint service.

VitalSmarts has acquired the business and will maintain the presence in your area to provide you with streamlined and enhanced customer support.

We look forward to working with you!

If you have any questions, please email VitalSmarts at support at vitalsmarts dot com.

Welcome to VitalSmarts.com

VitalSmarts and LeadershipSmarts are pleased to announce a new era in their joint service.

VitalSmarts has acquired the business and will maintain the presence in your area to provide you with streamlined and enhanced customer support.

We look forward to working with you!

If you have any questions, please email VitalSmarts at support at vitalsmarts dot com.