CRUCIAL MOMENTS IN HEALTHCARE

OHIOHEALTH + VITALSMARTS = TOTAL WELLNESS

OhioHealth values wellness. Your mission and vision affirm this, and the accolades and awards confirm it. We recognize your contribution to healthcare.

We’ve curated a list of resources to support your mission. The resources highlight our research and demonstrate how the skills taught in our training courses can improve patient safety, team trust, and organizational wellness.

For 20 years we’ve researched challenges in healthcare, and we’ve discovered that organizations that build cultures of dialogue see increases in productivity and safety, and reductions in medical errors and staff turnover.

Tools for

THE BIGGEST PROBLEM IN HEALTHCARE IS SILENCE

Unfortunately, drama in healthcare isn’t reserved for TV.

Our latest research shows that while interpersonal drama within caregiver teams is frustrating, it’s not the real problem. The real problem in healthcare is silence.

Patient safety, quality of care, quality of patient and family experience, and staff engagement are determined by how well employees speak up and address behavior challenges.

Read the full research report here.

Download Research

See how we helped a Canadian hospital transform its culture.

The staff at St. Joseph’s Health Care London didn’t talk to each other. Yes, they exchanged words, but when problems were serious and emotions were involved, many side-stepped core issues.

To help transform its culture, St. Joseph’s trained 35 leaders in Crucial Conversations, including the hospital’s then-CEO, most vice presidents, and most medical leaders.

Read Case Study

We Help With Communication Breakdown

In the past decade, the healthcare community has turned to safety tools and checklists to reduce unintentional slips and errors. And yet, a new study called The Silent Treatment reveals that despite the safety interventions taken in the last decade, silence still kills. Safety tools do not compensate for crucial conversations failures in the hospital.

This video is a dramatization of a true story from the study.

Silent Treatment Study

Imagine you are a nurse who has been given a set of new safety tools that warns you whenever your patients are in danger.

That would be powerful, life-saving information, right? But what if nobody listened to you or heeded your warnings?

This kind of breakdown is happening in hospitals every day.

The Silent Treatment shows how nurses’ failure to speak up when risks are known undermines the effectiveness of current safety tools. It then focuses on three specific concerns that often result in a decision to not speak up:
dangerous shortcuts, incompetence, and disrespect.

Download Report

Award-Winning Training

Our training solutions address the most common behavioral workplace challenges. Each training offers a practical skillset that empowers healthcare organizations to achieve lasting change and measurable results.

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Open
Dialogue

Learn dialogue skills to foster alignment and agreement on important matters.

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Universal accountability

Cultivate accountability for improved performance and engagement.

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Influential
leadership

Master the Six Sources of Influence to drive sustainable behavior change.

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Team
Productivity

Acquire workflow management skills for increased focus and productivity.

LET’S TALK

You can reduce medical error, oversight, and turnover in your organization. Let’s explore training solutions that can help your people better speak up and save more lives.

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