Genesis Healthcare values wellness. Your mission and vision affirm this, and the accolades and awards confirm it. We recognize your contribution to healthcare.
We’ve curated a list of resources to support your mission. The resources highlight our research and demonstrate how the skills taught in our training courses can improve patient safety, team trust, and organizational wellness.
For 20 years we’ve researched challenges in healthcare, and we’ve discovered that organizations that build cultures of dialogue see increases in productivity and safety, and reductions in medical errors and staff turnover.
Unfortunately, drama in healthcare isn’t reserved for TV.
Our latest research shows that while interpersonal drama within caregiver teams is frustrating, it’s not the real problem. The real problem in healthcare is silence.
Patient safety, quality of care, quality of patient and family experience, and staff engagement are determined by how well employees speak up and address behavior challenges.
Read the full research report here.
By training their employees in how to hold crucial conversations, MaineGeneral Health improved their employee’s willingness to speak up when they saw mistakes or had concerns about patient care. As a result, the hospital dramatically improved patient safety.
The healthcare community has turned to safety tools and checklists to reduce unintentional slips and errors. And yet, a new study called The Silent Treatment has found that the effectiveness of safety tools is undercut by undiscussables. Every day, healthcare professionals are making calculated decisions to not speak up—even when safety tools alert them to potential harm.
The Silent Treatment reveals that despite the safety interventions taken in the last decade, silence still kills. Safety tools do not compensate for crucial conversations failures in the hospital.
In the past decade, the healthcare community has turned to safety tools and checklists to reduce unintentional slips and errors. And yet, a new study called The Silent Treatment reveals that despite the safety interventions taken in the last decade, silence still kills. Safety tools do not compensate for crucial conversations failures in the hospital.
This video is a dramatization of a true story from the study.
“I was on a surgical team when I noticed a doctor making a critical error. He was preparing to operate on the wrong side of the patient. Now, we have a surgical safety checklist that we follow and in this case, we noticed that the permit didn’t match what the doctor was doing. So, we tried to stop the surgeon but he said the permit was wrong even though it had been verified by the wow sleeping patient. We couldn’t even get support from the supervisor or the anesthesiologist. So, in the end, the surgery went forward. As nurses, we felt awful because there was no support from management to stop this doctor. I mean what’s the point in having a checklist when it’s not even followed? We felt absolutely powerless to be an advocate for this patient.”
Make candor a core competency in your hospital
Our training solutions address the most common behavioral workplace challenges. Each training offers a practical skillset that empowers healthcare organizations to achieve lasting change and measurable results.
You can reduce medical error, oversight, and turnover in your organization. Let’s explore training solutions that can help your people better speak up and save more lives.