Justin Hale, a Master Trainer in Crucial Conversations, says there are a few phrases to avoid when discussing politics – they only elicit defensiveness and pushback.
Tag: training
How to Manage Intentional Bias
September 8, 2020VitalSmarts Master Trainer Maria Moss shares a tip for managing intentionally biased comments through active listening and constructive engagement.
How to Deliver an Engaging Virtual Presentation
September 2, 2020
Dear Scott, I must prepare for a virtual board presentation. I reviewed your tips for leading an engaging meeting and loved them. I am curious if the same tips are applicable for a presentation that is intended to inform rather than entertain. Signed, Learning More than Ever Dear Learning More […]
Managing Bias on Social Media
August 31, 2020VitalSmarts Master Trainer Maria Moss shares a tip for addressing racial bias on social media. For more information on learning the skills you need to speak up when it matters most, visit https://www.crucialskills.com/saythat
Managing Bias: Intent Matters
August 26, 2020VitalSmarts Master Trainer Maria Moss shares a tip for contextualizing racially biased comments to address the intent rather than the emotion of the moment. For more information on learning the skills you need to speak up when it matters most, visit https://www.crucialskills.com/saythat
How to Be Receptive to Feedback You Don’t Like
VitalSmarts Master Trainer Maria Moss shares a tip for receiving feedback about when your opinion differs from another’s. For more information on learning the skills you need to speak up when it matters most, visit https://www.crucialskills.com/saythat
Racial Equality: How Can I Be A Better Listener?
August 5, 2020VitalSmarts master trainer Maria Moss shares tips for becoming a better listener so you can understand others’ experiences and make informed decisions.
Kerrying On: Wild Mushrooms
June 16, 2009ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via MP3 Listen to Kerrying On via iTunes I’m not sure how old I was when my mom taught me how to find […]