Joseph Grenny, coauthor of Crucial Conversations, talks about how to appreciate the know-it-all in your life. If you can appreciate, rather than resent, a know-it-all, you’ll likely learn something new.
Dear Scott, I have an 11-year-old son who is struggling and I don’t know what to do. We recently relocated overseas, far from home and family and friends. Then the COVID-19 restrictions hit. My boy’s behavior changed significantly. He is always angry and frustrated. I’ve tried to keep him busy […]
VitalSmarts Master Trainer Maria Moss talks about understanding different perspectives by being curious at work. For more information on learning the skills you need to speak up when it matters most, visit https://www.crucialskills.com/saythat
Emily Gregory, vice president of delivery operations, shares tips on how to listen to and learn from teenagers by asking open-ended questions.
Emily Gregory, vice president of delivery operations, shares tips for managing coworker stress before it gets to be overbearing and unacceptable.