Joseph Grenny, coauthor of Crucial Conversations, talks about how to appreciate the know-it-all in your life. If you can appreciate, rather than resent, a know-it-all, you’ll likely learn something new.
Tag: stress
How to Talk With a Struggling Adolescent
September 30, 2020
Dear Scott, I have an 11-year-old son who is struggling and I don’t know what to do. We recently relocated overseas, far from home and family and friends. Then the COVID-19 restrictions hit. My boy’s behavior changed significantly. He is always angry and frustrated. I’ve tried to keep him busy […]
Get Curious to Learn a Different Perspective
September 2, 2020VitalSmarts Master Trainer Maria Moss talks about understanding different perspectives by being curious at work. For more information on learning the skills you need to speak up when it matters most, visit https://www.crucialskills.com/saythat
Teen Talk: What Does Your Teen Think? Ask Clarifying Questions and Listen to Find Out
August 3, 2020Emily Gregory, vice president of delivery operations, shares tips on how to listen to and learn from teenagers by asking open-ended questions.
Stress Is No Excuse for Bad Behavior When Getting Work Done
July 27, 2020Emily Gregory, vice president of delivery operations, shares tips for managing coworker stress before it gets to be overbearing and unacceptable.