VitalSmarts Master Trainer Maria Moss talks about finding authentic ways to fight racism.
VitalSmarts Master Trainer Maria Moss shares a tip for contextualizing racially biased comments to address the intent rather than the emotion of the moment. For more information on learning the skills you need to speak up when it matters most, visit https://www.crucialskills.com/saythat
Master Trainer Maria Moss shares a tip for how using facts can help you master your story instead of your interpretation of a conversation, situation or an opinion.
We recently completed a study which reveals the top five Career-Limiting Habits (CLHs) that cause employees to miss out on raises and promotions. According to the study, 97 percent of employees report they have some habit that keeps them from achieving their potential at work. The Top 5 Career-Limiting […]
Dear Crucial Skills, In our hospital, we have a person who made a grave mistake during surgery. As the manager’s pet, she was not disciplined or reprimanded, but anyone else would have been fired on the spot. The rest of the staff noticed the special treatment given to this individual […]
ABOUT THE AUTHOR Joseph Grenny is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. READ MORE Dear Crucial Skills, Our company has a review policy called the 70/20/10 rule. This means that 70 percent of my staff must be rated “Meets Expectations,” only 20 percent can be […]
ABOUT THE AUTHOR Joseph Grenny is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. READ MORE Dear Crucial Skills, I need advice on how to have a conversation with a subordinate about her provocative attire. It’s tricky because her clothes are clean and very nice—just more revealing […]