I have employees who have respect issues with their peers and leaders. How can I as a manager lead everyone to work with respect and understanding for others?
I work with a Miss Know-It-All. When we’re in meetings she doesn’t listen to anyone’s ideas and is just plain disrespectful. I respect her position, but I have zero respect for her personally. Recently I decided I would give her the benefit of the doubt and listen to what she has to say to see if it holds water. Unfortunately, because I have had such longstanding disdain for this person, I’m finding it very difficult to give her the benefit of the doubt. I’m not sure what to do. I hear her voice in meetings and it reminds me of fingernails on a chalkboard. I have often said I would like a house to fall on her. I want to change, but I’m unsure how to. Can you give me some guidance, please?
https://youtu.be/Tfb9904fKvE Joseph Grenny, coauthor of Crucial Conversations, shares tips for responding to strong opinions. Learn to gracefully and politely draw boundaries for the conversation.
Justin Hale, a Master Trainer in Crucial Conversations, says find a balanced approach to talking politics. Look for ways to be both confident and humble.
Justin Hale, a Master Trainer in Crucial Conversations, says make good assumptions and extend grace for a productive conversation about politics.
ABOUT THE AUTHOR David Maxfield is coauthor of the New York Times bestseller, Influencer. READ MORE Dear Crucial Skills, I am a physician and I have to admit that, although I am respectful toward my patients, I have great difficulty when I am dealing with fellow physicians and nurses who, […]