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How to Have a Productive Conversation with a Know-It-All

  Joseph Grenny, coauthor of Crucial Conversations, talks about how to appreciate the know-it-all in your life. If you can appreciate, rather than resent, a know-it-all, you’ll likely learn something new.

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How to Take a Stand on Social Issues Without Picking a Fight

Joseph Grenny, coauthor of Crucial Conversations, shares a tip to avoid a political debate. Tell and share stories to learn about others’ political views and experiences.

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Get Curious to Learn a Different Perspective

VitalSmarts Master Trainer Maria Moss talks about understanding different perspectives by being curious at work. For more information on learning the skills you need to speak up when it matters most, visit https://www.crucialskills.com/saythat

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Managing Bias: Intent Matters

VitalSmarts Master Trainer Maria Moss shares a tip for contextualizing racially biased comments to address the intent rather than the emotion of the moment. For more information on learning the skills you need to speak up when it matters most, visit https://www.crucialskills.com/saythat

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