My colleague Emily and I have taken on an exciting project recently that has pushed me to look at accountability in a new way. If you’re not familiar, our Crucial Accountability content teaches skills for addressing gaps between expectations and actual performance. The accountability model for managing performance is a […]
Joseph Grenny, coauthor of Crucial Conversations, shares a tip to avoid a political debate. Tell and share stories to learn about others’ political views and experiences.
Emily Gregory, vice president of delivery operations, shares tips for creating safe dialogue by making your intentions clear to email recipients.
Visit the Crucial Skills blog to read Joseph Grenny’s response to this question: How can I avoid procrastinating overwhelming work projects until the last minute?
Dear Crucial Skills, I need to improve my writing skills, but I’m too busy writing to take the time. My job is in marketing and I write position papers, sales materials, and product descriptions. My long-term goal is to write a nonfiction book, but I don’t have time to take […]
We recently completed a study which reveals the top five Career-Limiting Habits (CLHs) that cause employees to miss out on raises and promotions. According to the study, 97 percent of employees report they have some habit that keeps them from achieving their potential at work. The Top 5 Career-Limiting […]
ABOUT THE AUTHOR Joseph Grenny is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. READ MORE Dear Crucial Skills, I need advice on how to have a conversation with a subordinate about her provocative attire. It’s tricky because her clothes are clean and very nice—just more revealing […]
Dear Crucial Skills, When I recently assumed my current job, I “inherited” an employee who has a long history of bad behavior such as being rude, stirring up trouble, and refusing to work with coworkers as a team player. How do I confront this person when the whole department has […]