VitalSmarts Master Trainer Maria Moss talks about understanding different perspectives by being curious at work. For more information on learning the skills you need to speak up when it matters most, visit https://www.crucialskills.com/saythat
Master Trainer Maria Moss shares a tip for how using facts can help you master your story instead of your interpretation of a conversation, situation or an opinion.
Emily Gregory, vice president of delivery operations, shares tips for creating safe dialogue by making your intentions clear to email recipients.
VitalSmarts master trainer Maria Moss shares tips for becoming a better listener so you can understand others’ experiences and make informed decisions.
Dear Crucial Skills, I’m holding a performance review with one of my direct reports. The way we do it here is that he rates himself first. Next, I provide a rating and lots of data to support it. It’s not unusual for the employee to offer a higher rating than […]
Dear Crucial Skills, I just read Crucial Accountability and realized the issue I need to confront someone about has already happened enough times to affect our relationship, but I have not had the earlier confrontations regarding content and pattern. How do I begin the confrontation at the stage where the […]