Joseph Grenny, coauthor of Crucial Conversations, talks about how to appreciate the know-it-all in your life. If you can appreciate, rather than resent, a know-it-all, you’ll likely learn something new. For more information on learning the skills you need to speak up when it matters most, visit https://www.crucialskills.com/saythat.
Joseph Grenny, coauthor of Crucial Conversations, shares a tip for disagreeing amicably. Don’t try to change others’ opinions instead try to understand their story – you’ll find there’s likely something you have in common.
VitalSmarts master trainer Maria Moss shares tips for becoming a better listener so you can understand others’ experiences and make informed decisions. For more on speaking up when it matters most, visit crucialskills.com/saythat.
