CrucialSkills, the official VitalSmarts blog
Helping you change behavior by answering your questions about soft skills.
ABOUT THE AUTHOR Cricket Buchler is a Master Trainer. READ MORE I feel I have to comment on the subject of feelings and thinking relating to telling a story. Feelings are a gut reaction—I don’t block those basic senses.Thinking it through comes after that and relating it all into something […]
ABOUT THE AUTHOR David Maxfield is coauthor of two bestselling books, Change Anything and Influencer. READ MORE Does the path to action still include telling a story? Recent medical studies claim “the amygdala fires up to 100 times faster than the cerebral cortex,” implying that we may feel before we […]
ABOUT THE AUTHOR Emily Hoffman is a Master Trainer and Senior Director of Client Training and Employee Development at VitalSmarts. READ MORE Aren’t Crucial Conversations skills just good negotiation tactics packaged in a slightly different way? Good question. I think the answer depends on how you are thinking about negotiating. […]
ABOUT THE AUTHOR Candace Bertotti is a Master Trainer. READ MORE Is it ever appropriate to move to silence? The first question to ask yourself is, “Is this conversation crucial?” If the stakes aren’t high (someone was rude, but we’ll never see them again), emotions aren’t strong (sure you disagree, […]