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From the Road: Training That Keeps on Giving

ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE So you sign up for a course—one that furthers your development plan, one that offers skills to tackle the challenges you face, or maybe just one that fulfills your learning quota. […]

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From the Road: A Trip Across the Pond

ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE During my last trip to the United Kingdom, I found myself struggling to respond to what seemed like a simple question, “Blooming brass monkey weather isn’t it?” Even though the person […]

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From the Road: Just What the Doctor Ordered

ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE I recently delivered an extended speech to a group of doctors. But this was no ordinary group of doctors—it was a group of emergency room doctors who absolutely, positively would not […]

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From the Road: Give 'Em The Ol' Ask and Wait!

ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE Put yourself in this situation. You’re in front of a class, scanning the group carefully. All eyes are fixed on you. You’ve just asked a question of the group, and now […]

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