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Advice for the Parents of the Marshmallow Eaters

Dear David, I think many are familiar with the Marshmallow experiment to demonstrate the benefits of delayed rewards. Is there any corollary data that demonstrates that those challenged with delaying rewards (i.e. those who ate the marshmallow) also struggled with avoiding penalties? In other words, do those so inclined ALSO […]

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How to Avoid Getting Angry

Dear Emily, How do you stop your emotions from shifting into “fight” mode and verbal violence? I understand the principles of Making It Safe, but often, I only become aware that I am in “violence” well into the conversation—when my own emotions are already heated and boiling over. The wisest […]

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False Perceptions Revisited

Dear Emily, I appreciated your blog article Recovering from False Perceptions. I agree that apologies can do more harm than good, and it is important to assess the need and/or reason for the apology. However, that post was more from the point of view of the individual with the false […]

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Changing Behavior in the Classroom

Dear Steve, I teach a class of eight- to nine-year-olds in church. They are high in energy and enthusiasm, but low in self-restraint. How do I encourage and teach and inspire them while keeping order? I’ve thought about helping them establish class rules of conduct, but am short on ideas […]

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Motivation or Ability?

Dear Joseph, I have an employee who is not aware of conversation protocols we all take for granted. He talks on and on without noticing the other person wants to leave the conversation. He questions people excessively, demanding exact details and when they don’t provide what he wants, he tells […]

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Vital Behaviors for Entrepreneurs

Dear Crucial Skills, In reading Influencer, it’s clear the process starts with identifying the vital behaviors that drive the change you’re looking for. Having access to data that has pre-identified the correct vital behaviors for a given problem is of great use. My challenge is to grow my sales very […]

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