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Smart Solutions: Olympic Moments – Skating and Talking

ABOUT THE EXPERT Neil Staker is founder of PeopleSmart Solutions and a Master Certified Trainer in Crucial Conversations, Crucial Confrontations, and Influencer Training. ABOUT NEIL BOOK NEIL I love the Olympics—hard work, stress, anxiety, competition, disappointment, and triumph—all packed into one crucial moment. I was particularly drawn to bronze medalist, […]

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Stopping Brain Drain

Dear Crucial Skills, I’m a manager in a tech company that seems to be clueless. While I know unemployment is high, management seems to be oblivious to the fact that we are losing some of our key people to poaching by competitors. We haven’t increased salaries in the past two […]

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How to Find Vital Behaviors

Dear Crucial Skills, I am currently attempting to put the principles of Influencer to work, but I am struggling to find those vital behaviors that are more than hunches. I am looking for the vital behaviors that will lead to telemarketing sales and I’m wondering where I can go to […]

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All Washed Up with Hyrum Grenny

VitalSmarts’ most popular junior scientist, Hyrum Grenny, conducts a playful experiment to solve America’s hand-hygiene problem—a problem that leads to infection and avoidable medical errors. In fact, in America’s hospitals, hand washing compliance rates hover between 30 to 50 percent! Watch as Hyrum teaches strategy and principles to change behavior […]

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