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The Memo-Fication of Responsibility

It took a global pandemic to help me see something that’s been going on for years: the slow and steady memo-fication of responsibility. This pattern really became evident as I was introduced to a local company’s “back to work” plan. Their leadership team understands that times have changed and that […]


Influence Versus Manipulation

Dear David, The culture in my organization is toxic. We have intelligent, proud, committed leaders who are beginning to learn the talk of collaboration and empowerment. However, they still cling to the quick-and-dirty solution of compliance. My question is, how is intentional influence different from manipulation? I fear that the […]


How to Improve Employee Morale

Dear David, How do you suggest a large institution go about changing a can’t-do attitude to a can-do attitude when morale is low? We’ve had budget and staffing cuts and have a history of “silos” throughout the organization. Can you help? Signed, Salvaging What I Can Dear Salvaging, You’re taking […]