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Dealing with Criticism

Dear Crucial Skills, I’d like some help on receiving criticism. My problem is that there is one executive in my organization who finds fault with my work and I find myself immediately on the defensive. I am intimidated by her confrontational style. I do not report to her, but she […]

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The Ghost of Bosses Past

ABOUT THE AUTHOR Kerry Patterson is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE   Dear Crucial Skills, What do you do when the people who report to you seem uncomfortable in your presence? I do my best to create an open atmosphere […]

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Practice Makes Perfect?

ABOUT THE AUTHOR Al Switzler is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE   Dear Crucial Skills, I am the first to admit that I do not well during crucial conversations– especially if the person I am having the conversation with gets […]

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To Speak or Not to Speak?

ABOUT THE AUTHOR Kerry Patterson is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE   Dear Crucial Skills, Sometimes I look at the possibility of holding a crucial conversation and wonder if it’s really worth it. I know that the other person isn’t […]

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Silently Suffering

ABOUT THE AUTHOR Al Switzler is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE   Dear Crucial Skills, Work at the office has been piling up! Like a lot of companies in this economy, we are asked to take on more responsibility as […]

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Should I Fake It?

ABOUT THE AUTHOR   Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, You talk a lot about “Making It Safe” by helping people know you respect them. What if you don’t? My manager is manipulative and deceitful, […]

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