I have employees who have respect issues with their peers and leaders. How can I as a manager lead everyone to work with respect and understanding for others?
My supervisor is intimidated by me and is unable to have a solid conversation with me because he’s worried I will be confrontational. How can I have a Crucial Conversation with him so that he won’t avoid talking with me?
Your advice for dealing with conflict often involves trying to see the other person as “reasonable and rational.” But what if this person is clearly not reasonable and rational. What if they are simply unable to listen, to reason, and to carry out any kind of agreement on how to “get along”? What if they can neither conceive of nor agree to “ground rules”?
During our company meetings, leaders often try to get input on various questions but very rarely does anyone respond. It has become such an issue that the CEO recently offered $20 to anyone who contributes. That’s one issue. A second issue is that when nobody responds, leaders will often say something like, “Really?! Nobody has anything to say?!”
One of the most critical skills in every field is the ability to communicate. Your company thrives when it’s packed with team members who trust one another and can share meaningful messages and creative ideas freely. When you are an expert communicator yourself, your career will flourish. If you are […]
I am 63½ and considering retirement next year. The key word here is “considering.” I have not finalized my decision. Recently my supervisor asked if I was over 60 and if I was going to retire. It caught me off guard. I mentioned that I was concerned that talking about retirement would label me as a “short-timer” and limit my ability to further my training and projects. I told her I had seen this happen to others in the company. I assured her I was not planning to retire this year and the discussion was dropped.
Client communication is a key part of a company’s success. Good client communication can help improve customer expectations, boost conversion rates, and increase loyalty and retention. Find out more about why client communication is so important and the 12 best practices you can use to improve your business communication skills. […]
Communication is more important than ever, but good communication involves more than just the words you say. One of the essential skills of being a good communicator is learning how to be an active listener. Active listening can help build relationships, solve problems, improve accuracy, resolve conflicts, and ensure understanding. […]