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Holding People Accountable

ABOUT THE AUTHOR Kerry Patterson is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE   Dear Crucial Skills, I have a problem. Our business results are below expectations and upper management believes it’s because our supervisors are not holding their employees accountable for […]

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Helping Others See Their Role

ABOUT THE AUTHOR Al Switzler is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE   Dear Crucial Skills, I have been working with a supervisor on her people approach. People who report to her often describe her as “condescending and controlling.” Several other […]

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Off the Hook

Dear Crucial Skills, My husband and I have a communication problem…he doesn’t know how to use a phone. Really–he refuses to call me or answer my calls when his plans change. After work, he will indulge in a cocktail and become “involved in conversation” which leads him to “lose track […]

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